"Load first track" problem

I used Audirvana to play music from my HDD and to stream Tidal Hifi. Tidal loads and plays fine, but very often when I am trying to play music from my HDD, I can’t get past the “Loading first track” prompt. I have had some success with rebooting my new iMac with Catalina OS, but that is a big bother. Can you fellas offer any hope for connectivity? Thanks, Whitestix in Sacramento

Hello @Whitestix,

Can you send me a copy of the “Debug Info”? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

Hi Damien,
I have been using Audirvana for some months now and I really enjoy the software. Just recently, I am encountering an issue in that “loading first track” results in the playback controls greying out, and the software appears to freeze. I have disabled upsampling and have checked the Firewall settings. I am using a HP Windows 10 laptop with i7 processor and 8gb RAM. My local library of 1.8 tb is stored on an external USB drive.
Any help would be appreciated. Thus far, my solution has been to close and restart the software.
Thanks in advance, Jerome

Hello @jeromecork,

Can you send me a copy of the “Debug Info”? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

Hi Damien
Thanks for the prompt reply. The issue is intermittent. It was working fine this morning. When it occurs again, I will send the “Debug Info”.
Regards
Jerome

Hi Damien
Problem solved.
I noticed that the problem only occurred when loading MQA folders. I changed the MQA setting to “not MQA” which fully resolved the issue. Audirvana is working perfectly now. I love the sound quality.
Thanks for all your work on the software and in responding to queries on the forum.
Kind regards
Jerome

Here you go, thanks for any insights you might have.
Audirvana Mac Version 3.5.42 (3572)
macOS 10.15.7 with 24576MB RAM

Registered to Mark White

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: OFF
Effects plugins NOT ACTIVE

UPSAMPLING:
iZotope SRC custom frequencies iZotope SRC filter parameters
Steepness = 36
Filter max length = 200000
Cut-Off (x Nyquist) = 98%
Anti-aliasing = 100
Phase = 30%

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 5 folders
Manual: (OFFLINE) /Volumes/My Book 1/(HiRez) Music/jazz music dsd
Manual: (OFFLINE) /Volumes/My Book 1/All My Music
Manual: (OFFLINE) /Volumes/My Book 1/Dr. Black 2
Manual: (OFFLINE) /Volumes/My Book 1/Dr. Black 3
Manual: (OFFLINE) /Volumes/My Book 1/My CD collection
iTunes/Music library synchronization: last synchronized on Mon Nov 2 14:31:44 2020

Library database path: /Users/markwhite/Library/Application Support/Audirvana/AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
HRA-Streaming: Login failed
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Preferred device: mrendu-0234EE Model UID:JF Light Industries mrendu-0234EE UID:uuid:d9ce419b-0cb2-370a-fc09-d063b40234ee

Selected device:
UPnP device at http://10.0.0.177:49152/uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/description.xml
ID 0x0 mrendu-0234EE Manufacturer:JF Light Industries
Model UID:JF Light Industries mrendu-0234EE UID:uuid:d9ce419b-0cb2-370a-fc09-d063b40234ee

6 available sample rates up to 192000Hz
44100
48000
88200
96000
176400
192000
Volume control: No
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: Raw DSD (MSB)
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
UPnP/DLNA supported protocols:
http-get::audio/L16:DLNA.ORG_PN=LPCM
http-get:
:application/flac:*
http-get::application/x-flac:
http-get::application/ogg:
http-get::audio/flac:
http-get::audio/x-flac:
http-get::audio/aac:
http-get::audio/x-aiff:
http-get::audio/aif:
http-get::audio/aiff:
http-get::audio/dff:
http-get::audio/x-dff:
http-get::audio/dsd:
http-get::audio/x-dsd:
http-get::audio/dsf:
http-get::audio/x-dsf:
http-get::audio/m4a:
http-get::audio/x-m4a:
http-get::audio/matroska:
http-get::audio/x-matroska:
http-get::audio/mp1:
http-get::audio/mp4:
http-get::audio/mpeg:
http-get::audio/x-mpeg:
http-get::audio/ogg:
http-get::audio/vorbis:
http-get::audio/x-ape:
http-get::audio/ape:
http-get::audio/x-monkeys-audio:
http-get::audio/wav:
http-get::audio/x-wav:
http-get::audio/wave:
http-get::audio/x-ms-wma:
http-get::audio/x-ogg:
http-get::audio/x-scpls:
http-get::audio/x-vorbis+ogg:
http-get::audio/x-vorbis:
http-get::audio/x-wavpack:
http-get::video/mp4:
DLNA 1.5: No
Gapless playback: Yes
Missing events workaround: No
Can play native DSD: Yes
Number of channels: 2
Use as stereo device only: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x0 0 channels starting at 0
12 virtual formats:
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 192kHz

0 physical formats

Current device transportInfo:
CurrentTransportState: STOPPED
CurrentTransportStatus: OK
CurrentSpeed: 1
Current device MediaInfo:
NrTracks: 1
MediaDuration: 00:00:00
CurrentURI:
CurrentURIMetadata:
nextURI:
nextURIMetadata:
PlayMedium: NONE
RecordMedium: NOT_IMPLEMENTED
WriteStatus: NOT_IMPLEMENTED

Current device AVT service description:

<?xml version="1.0"?> 1 0 TransportState no string STOPPED PLAYING TransportStatus no string OK ERROR_OCCURRED PlaybackStorageMedium no string PossiblePlaybackStorageMedia no string RecordStorageMedium no string PossibleRecordStorageMedia no string CurrentPlayMode no string NORMAL SHUFFLE REPEAT_ONE REPEAT_ALL RANDOM DIRECT_1 NORMAL TransportPlaySpeed no string 1 no RecordMediumWriteStatus string CurrentRecordQualityMode no string PossibleRecordQualityModes no string NumberOfTracks no ui4 0 2000 1 CurrentTrack no ui4 0 2000 1 CurrentTrackDuration no string CurrentMediaDuration no string CurrentTrackMetaData no string CurrentTrackURI no string AVTransportURI no string AVTransportURIMetaData no string NextAVTransportURI no string NextAVTransportURIMetaData no string RelativeTimePosition no string AbsoluteTimePosition no string RelativeCounterPosition no i4 AbsoluteCounterPosition no i4 CurrentTransportActions no string LastChange yes string A_ARG_TYPE_SeekMode no string ABS_TIME REL_TIME A_ARG_TYPE_SeekTarget no string A_ARG_TYPE_InstanceID no ui4 SetAVTransportURI InstanceID in A_ARG_TYPE_InstanceID CurrentURI in AVTransportURI CurrentURIMetaData in AVTransportURIMetaData SetNextAVTransportURI InstanceID in A_ARG_TYPE_InstanceID NextURI in NextAVTransportURI NextURIMetaData in NextAVTransportURIMetaData GetMediaInfo InstanceID in A_ARG_TYPE_InstanceID NrTracks out NumberOfTracks MediaDuration out CurrentMediaDuration CurrentURI out AVTransportURI CurrentURIMetaData out AVTransportURIMetaData NextURI out NextAVTransportURI NextURIMetaData out NextAVTransportURIMetaData PlayMedium out PlaybackStorageMedium RecordMedium out RecordStorageMedium WriteStatus out RecordMediumWriteStatus GetTransportInfo InstanceID in A_ARG_TYPE_InstanceID CurrentTransportState out TransportState CurrentTransportStatus out TransportStatus CurrentSpeed out TransportPlaySpeed GetPositionInfo InstanceID in A_ARG_TYPE_InstanceID Track out CurrentTrack TrackDuration out CurrentTrackDuration TrackMetaData out CurrentTrackMetaData TrackURI out CurrentTrackURI RelTime out RelativeTimePosition AbsTime out AbsoluteTimePosition RelCount out RelativeCounterPosition AbsCount out AbsoluteCounterPosition GetDeviceCapabilities InstanceID in A_ARG_TYPE_InstanceID PlayMedia out PossiblePlaybackStorageMedia RecMedia out PossibleRecordStorageMedia RecQualityModes out PossibleRecordQualityModes GetTransportSettings InstanceID in A_ARG_TYPE_InstanceID PlayMode out CurrentPlayMode RecQualityMode out CurrentRecordQualityMode Stop InstanceID in A_ARG_TYPE_InstanceID Play InstanceID in A_ARG_TYPE_InstanceID Speed in TransportPlaySpeed Pause InstanceID in A_ARG_TYPE_InstanceID Seek InstanceID in A_ARG_TYPE_InstanceID Unit in A_ARG_TYPE_SeekMode Target in A_ARG_TYPE_SeekTarget Next InstanceID in A_ARG_TYPE_InstanceID Previous InstanceID in A_ARG_TYPE_InstanceID SetPlayMode InstanceID in A_ARG_TYPE_InstanceID NewPlayMode in CurrentPlayMode GetCurrentTransportActions InstanceID in A_ARG_TYPE_InstanceID Actions out CurrentTransportActions

Current device RootDevice description:

<?xml version="1.0"?> 1 1 urn:schemas-upnp-org:device:MediaRenderer:1 mrendu-0234EE JF Light Industries https://framagit.org/medoc92 UPnP front-end to MPD UpMPD 42 https://framagit.org/medoc92/upmpdcli/code/ upmpdcli version 1.4.12 libupnpp 0.19.1 image/png 64 64 32 /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/icon.png /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/presentation.html uuid:d9ce419b-0cb2-370a-fc09-d063b40234ee urn:schemas-upnp-org:service:AVTransport:1 urn:upnp-org:serviceId:AVTransport /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/urn-schemas-upnp-org-service-AVTransport-1.xml /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/ctl-urn-schemas-upnp-org-service-AVTransport-1 /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/evt-urn-schemas-upnp-org-service-AVTransport-1 urn:schemas-upnp-org:service:RenderingControl:1 urn:upnp-org:serviceId:RenderingControl /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/urn-schemas-upnp-org-service-RenderingControl-1.xml /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/ctl-urn-schemas-upnp-org-service-RenderingControl-1 /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/evt-urn-schemas-upnp-org-service-RenderingControl-1 urn:schemas-upnp-org:service:ConnectionManager:1 urn:upnp-org:serviceId:ConnectionManager /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/urn-schemas-upnp-org-service-ConnectionManager-1.xml /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/ctl-urn-schemas-upnp-org-service-ConnectionManager-1 /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/evt-urn-schemas-upnp-org-service-ConnectionManager-1 urn:av-openhome-org:service:Info:1 urn:av-openhome-org:serviceId:Info /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/urn-av-openhome-org-service-Info-1.xml /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/ctl-urn-av-openhome-org-service-Info-1 /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/evt-urn-av-openhome-org-service-Info-1 urn:av-openhome-org:service:Time:1 urn:av-openhome-org:serviceId:Time /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/urn-av-openhome-org-service-Time-1.xml /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/ctl-urn-av-openhome-org-service-Time-1 /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/evt-urn-av-openhome-org-service-Time-1 urn:av-openhome-org:service:Volume:1 urn:av-openhome-org:serviceId:Volume /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/urn-av-openhome-org-service-Volume-1.xml /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/ctl-urn-av-openhome-org-service-Volume-1 /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/evt-urn-av-openhome-org-service-Volume-1 urn:av-openhome-org:service:Credentials:1 urn:av-openhome-org:serviceId:Credentials /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/urn-av-openhome-org-service-Credentials-1.xml /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/ctl-urn-av-openhome-org-service-Credentials-1 /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/evt-urn-av-openhome-org-service-Credentials-1 urn:av-openhome-org:service:Playlist:1 urn:av-openhome-org:serviceId:Playlist /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/urn-av-openhome-org-service-Playlist-1.xml /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/ctl-urn-av-openhome-org-service-Playlist-1 /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/evt-urn-av-openhome-org-service-Playlist-1 urn:av-openhome-org:service:Radio:1 urn:av-openhome-org:serviceId:Radio /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/urn-av-openhome-org-service-Radio-1.xml /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/ctl-urn-av-openhome-org-service-Radio-1 /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/evt-urn-av-openhome-org-service-Radio-1 urn:av-openhome-org:service:Product:2 urn:av-openhome-org:serviceId:Product /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/urn-av-openhome-org-service-Product-2.xml /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/ctl-urn-av-openhome-org-service-Product-2 /uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/evt-urn-av-openhome-org-service-Product-2

UPnP devices found : 1
Device #0: ID 0x0 mrendu-0234EE UID: uuid:d9ce419b-0cb2-370a-fc09-d063b40234ee Location: http://10.0.0.177:49152/uuid-d9ce419b-0cb2-370a-fc09-d063b40234ee/description.xml

Direct Mode audio path, buffer I/O frame size: 0

Max. memory for audio buffers: 2944MB

Local Audio Engine:
Exclusive access: Enabled
Integer mode: Enabled

Local devices found : 1
Device #0: ID 0x2f Built-in Output Manufacturer: Apple Inc. Model UID: AppleHDA:16 UID: AppleHDAEngineOutput:1F,3,0,1,1:0