Loading first track

I saw already numerous requests for help about above issue and with no apparant solutions offered. Having the same issue now after a few months of flawless behaviour of the software. Firewall, debug info send to support: no solution.
Someone might have an idea?
Doesn’t work anymore on Mac mini M1 and even tried it on an older iMac, gets stuck too.
Thx for input
Danny

Hello @Danny,

This message can appear for a lot of reason. When do you have this message?

Hi Damien
the message appears as soon as I try to use the application. I open it, I select the music track I want to listen to and the track never starts playing

Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

here you go (as is in my old iMac now, last week I shared by mail the debug info on my Mac mini m1)

Audirvana Mac Version 3.5.38 (3568)
macOS 10.13.6 with 8192MB RAM

Registered to danny nijs

SIGNAL PROCESSING:

Polarity Inversion:
Globally: OFF
Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: /Users/Shared
iTunes/Music library synchronization: last synchronized on Sun Aug 1 23:30:40 2021

Library database path: /Users/daniel/Library/Application Support/Audirvana/AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Preferred device: ATOLL Streamer Model UID:ATOLL Electronique ATOLL Streamer UID:uuid:15f46361-19d2-41d5-b2d2-08105cf38252

Selected device:
UPnP device at http://192.168.68.112:42283/15f46361-19d2-41d5-b2d2-08105cf38252.xml
ID 0x0 ATOLL Streamer Manufacturer:ATOLL Electronique
Model UID:ATOLL Electronique ATOLL Streamer UID:uuid:15f46361-19d2-41d5-b2d2-08105cf38252

6 available sample rates up to 192000Hz
44100
48000
88200
96000
176400
192000
Volume control: No
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: Raw DSD (MSB)
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
UPnP/DLNA supported protocols:
http-get::text/xml:DLNA.ORG_PN=DIDL_S
http-get:
:audio/vnd.dlna.adts:DLNA.ORG_PN=HEAACv2_L2_320
http-get::audio/x-ms-wma:DLNA.ORG_PN=WMAFULL
http-get:
:audio/x-ms-wma:DLNA.ORG_PN=WMABASE
http-get::audio/3gpp:DLNA.ORG_PN=HEAACv2_L2_320
http-get:
:audio/mp4:DLNA.ORG_PN=HEAACv2_L2_320
http-get::audio/l16;rate=48000;channels=1:DLNA.ORG_PN=LPCM
http-get:
:audio/l16;rate=48000;channels=2:DLNA.ORG_PN=LPCM
http-get::audio/l16;rate=44100;channels=1:DLNA.ORG_PN=LPCM
http-get:
:audio/l16;rate=44100;channels=2:DLNA.ORG_PN=LPCM
http-get::audio/mpeg:DLNA.ORG_PN=MP3
rtsp-rtp-udp:
:text/xml:DLNA.ORG_PN=DIDL_S
rtsp-rtp-udp::audio/vnd.dlna.adts:DLNA.ORG_PN=HEAACv2_L2_320
rtsp-rtp-udp:
:audio/x-ms-wma:DLNA.ORG_PN=WMAFULL
rtsp-rtp-udp::audio/x-ms-wma:DLNA.ORG_PN=WMABASE
rtsp-rtp-udp:
:audio/3gpp:DLNA.ORG_PN=HEAACv2_L2_320
rtsp-rtp-udp::audio/mp4:DLNA.ORG_PN=HEAACv2_L2_320
rtsp-rtp-udp:
:audio/l16;rate=48000;channels=1:DLNA.ORG_PN=LPCM
rtsp-rtp-udp::audio/l16;rate=48000;channels=2:DLNA.ORG_PN=LPCM
rtsp-rtp-udp:
:audio/l16;rate=44100;channels=1:DLNA.ORG_PN=LPCM
rtsp-rtp-udp::audio/l16;rate=44100;channels=2:DLNA.ORG_PN=LPCM
rtsp-rtp-udp:
:audio/mpeg:DLNA.ORG_PN=MP3
http-get::application/ogg:
http-get::text/xml:
http-get::audio/l16;rate=48000;channels=1:
http-get::audio/flac:
http-get::audio/l16;rate=48000;channels=2:
http-get::audio/x-flac:
http-get::audio/ogg:
http-get::audio/mpeg:
http-get::audio/x-wav:
http-get::audio/x-m4a:
http-get::audio/x-ms-wma:
http-get::audio/aiff:
http-get::audio/vorbis:
http-get::audio/wav:
http-get::audio/m4a:
http-get::audio/vnd.dlna.adts:
http-get::audio/l16;rate=44100;channels=1:
http-get::audio/mp4:
http-get::audio/x-aiff:
http-get::audio/l16;rate=44100;channels=2:
http-get::audio/aac:
http-get::audio/x-dsf:
http-get::audio/wave:
http-get::audio/x-dff:
http-get::audio/3gpp:
rtsp-rtp-udp::application/ogg:
rtsp-rtp-udp::text/xml:
rtsp-rtp-udp::audio/l16;rate=48000;channels=1:
rtsp-rtp-udp::audio/flac:
rtsp-rtp-udp::audio/l16;rate=48000;channels=2:
rtsp-rtp-udp::audio/x-flac:
rtsp-rtp-udp::audio/ogg:
rtsp-rtp-udp::audio/mpeg:
rtsp-rtp-udp::audio/x-wav:
rtsp-rtp-udp::audio/x-m4a:
rtsp-rtp-udp::audio/x-ms-wma:
rtsp-rtp-udp::audio/aiff:
rtsp-rtp-udp::audio/vorbis:
rtsp-rtp-udp::audio/wav:
rtsp-rtp-udp::audio/m4a:
rtsp-rtp-udp::audio/vnd.dlna.adts:
rtsp-rtp-udp::audio/l16;rate=44100;channels=1:
rtsp-rtp-udp::audio/mp4:
rtsp-rtp-udp::audio/x-aiff:
rtsp-rtp-udp::audio/l16;rate=44100;channels=2:
rtsp-rtp-udp::audio/aac:
rtsp-rtp-udp::audio/x-dsf:
rtsp-rtp-udp::audio/wave:
rtsp-rtp-udp::audio/x-dff:
rtsp-rtp-udp::audio/3gpp:
DLNA 1.5: Yes
Gapless playback: Yes
Missing events workaround: No
Can play native DSD: Yes
Number of channels: 2
Use as stereo device only: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x0 0 channels starting at 0
14 virtual formats:
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 8 little endian Signed Integer 2822.4kHz
2 ch Non-mixable linear PCM Interleaved 8 little endian Signed Integer 5644.8kHz

0 physical formats

Current device transportInfo:
CurrentTransportState: PAUSED_PLAYBACK
CurrentTransportStatus: OK
CurrentSpeed: 1
Current device MediaInfo:
NrTracks: 0
MediaDuration: 0:00:00
CurrentURI:
CurrentURIMetadata:
nextURI:
nextURIMetadata:
PlayMedium: NONE
RecordMedium: NOT_IMPLEMENTED
WriteStatus: NOT_IMPLEMENTED

Current device AVT service description:

<?xml version="1.0"?> 1 0 SetAVTransportURI InstanceID in A_ARG_TYPE_InstanceID CurrentURI in AVTransportURI CurrentURIMetaData in AVTransportURIMetaData SetNextAVTransportURI InstanceID in A_ARG_TYPE_InstanceID NextURI in NextAVTransportURI NextURIMetaData in NextAVTransportURIMetaData GetMediaInfo InstanceID in A_ARG_TYPE_InstanceID NrTracks out NumberOfTracks MediaDuration out CurrentMediaDuration CurrentURI out AVTransportURI CurrentURIMetaData out AVTransportURIMetaData NextURI out NextAVTransportURI NextURIMetaData out NextAVTransportURIMetaData PlayMedium out PlaybackStorageMedium RecordMedium out RecordStorageMedium WriteStatus out RecordMediumWriteStatus GetMediaInfo_Ext InstanceID in A_ARG_TYPE_InstanceID CurrentType out CurrentMediaCategory NrTracks out NumberOfTracks MediaDuration out CurrentMediaDuration CurrentURI out AVTransportURI CurrentURIMetaData out AVTransportURIMetaData NextURI out NextAVTransportURI NextURIMetaData out NextAVTransportURIMetaData PlayMedium out PlaybackStorageMedium RecordMedium out RecordStorageMedium WriteStatus out RecordMediumWriteStatus GetTransportInfo InstanceID in A_ARG_TYPE_InstanceID CurrentTransportState out TransportState CurrentTransportStatus out TransportStatus CurrentSpeed out TransportPlaySpeed GetCurrentTransportActions InstanceID in A_ARG_TYPE_InstanceID Actions out CurrentTransportActions GetPositionInfo InstanceID in A_ARG_TYPE_InstanceID Track out CurrentTrack TrackDuration out CurrentTrackDuration TrackMetaData out CurrentTrackMetaData TrackURI out CurrentTrackURI RelTime out RelativeTimePosition AbsTime out AbsoluteTimePosition RelCount out RelativeCounterPosition AbsCount out AbsoluteCounterPosition GetDeviceCapabilities InstanceID in A_ARG_TYPE_InstanceID PlayMedia out PossiblePlaybackStorageMedia RecMedia out PossibleRecordStorageMedia RecQualityModes out PossibleRecordQualityModes GetTransportSettings InstanceID in A_ARG_TYPE_InstanceID PlayMode out CurrentPlayMode RecQualityMode out CurrentRecordQualityMode Stop InstanceID in A_ARG_TYPE_InstanceID Play InstanceID in A_ARG_TYPE_InstanceID Speed in TransportPlaySpeed Pause InstanceID in A_ARG_TYPE_InstanceID Seek InstanceID in A_ARG_TYPE_InstanceID Unit in A_ARG_TYPE_SeekMode Target in A_ARG_TYPE_SeekTarget Next InstanceID in A_ARG_TYPE_InstanceID Previous InstanceID in A_ARG_TYPE_InstanceID X_DLNA_GetBytePositionInfo InstanceID in A_ARG_TYPE_InstanceID TrackSize out X_DLNA_CurrentTrackSize RelByte out X_DLNA_RelativeBytePosition AbsByte out X_DLNA_AbsoluteBytePosition SetPlayMode InstanceID in A_ARG_TYPE_InstanceID NewPlayMode in CurrentPlayMode TransportState string STOPPED PAUSED_PLAYBACK PAUSED_RECORDING PLAYING RECORDING TRANSITIONING NO_MEDIA_PRESENT TransportStatus string OK ERROR_OCCURRED CurrentMediaCategory string NO_MEDIA TRACK_AWARE TRACK_UNAWARE CurrentTransportActions string PlaybackStorageMedium string UNKNOWN DV MINI-DV VHS W-VHS S-VHS D-VHS VHSC VIDEO8 HI8 CD-ROM CD-DA CD-R CD-RW VIDEO-CD SACD MD-AUDIO MD-PICTURE DVD-ROM DVD-VIDEO DVD-R DVD+RW DVD-RW DVD-RAM DVD-AUDIO DAT LD HDD MICRO-MV NETWORK NONE NOT_IMPLEMENTED SD PC-CARD MMC CF BD MS HD_DVD RecordStorageMedium string UNKNOWN DV MINI-DV VHS W-VHS S-VHS D-VHS VHSC VIDEO8 HI8 CD-ROM CD-DA CD-R CD-RW VIDEO-CD SACD MD-AUDIO MD-PICTURE DVD-ROM DVD-VIDEO DVD-R DVD+RW DVD-RW DVD-RAM DVD-AUDIO DAT LD HDD MICRO-MV NETWORK NONE NOT_IMPLEMENTED SD PC-CARD MMC CF BD MS HD_DVD PossiblePlaybackStorageMedia string NONE NETWORK PossibleRecordStorageMedia string CurrentPlayMode string NORMAL REPEAT_TRACK REPEAT_ONE REPEAT_ALL NORMAL TransportPlaySpeed string 1 1 RecordMediumWriteStatus string WRITABLE PROTECTED NOT_WRITABLE UNKNOWN NOT_IMPLEMENTED CurrentRecordQualityMode string 0:EP 1:LP 2:SP 0:BASIC 1:MEDIUM 2:HIGH NOT_IMPLEMENTED PossibleRecordQualityModes string NumberOfTracks ui4 0 512 CurrentTrack ui4 0 512 1 CurrentTrackDuration string CurrentMediaDuration string CurrentTrackMetaData string CurrentTrackURI string AVTransportURI string AVTransportURIMetaData string NextAVTransportURI string NextAVTransportURIMetaData string RelativeTimePosition string AbsoluteTimePosition string RelativeCounterPosition i4 AbsoluteCounterPosition i4 LastChange string A_ARG_TYPE_SeekMode string ABS_TIME REL_TIME TRACK_NR ABS_COUNT REL_COUNT X_DLNA_REL_BYTE A_ARG_TYPE_SeekTarget string A_ARG_TYPE_InstanceID ui4 X_DLNA_RelativeBytePosition string X_DLNA_AbsoluteBytePosition string X_DLNA_CurrentTrackSize string

Current device RootDevice description:

<?xml version="1.0"?> 1 0 QPlay:2.1 urn:schemas-upnp-org:device:MediaRenderer:1 ATOLL Streamer ATOLL Electronique https://www.atoll-electronique.com/ ATOLL Streamer http://www.atoll-electronique.com/ 1940000347 uuid:15f46361-19d2-41d5-b2d2-08105cf38252 image/png 120 120 24 /LibRygelRenderer-120x120x24.png image/png 48 48 24 /LibRygelRenderer-48x48x24.png image/jpeg 120 120 24 /LibRygelRenderer-120x120x24.jpg image/jpeg 48 48 24 /LibRygelRenderer-48x48x24.jpg urn:schemas-upnp-org:service:ConnectionManager:1 urn:upnp-org:serviceId:ConnectionManager /xml/ConnectionManager.xml /Control/LibRygelRenderer/RygelSinkConnectionManager /Event/LibRygelRenderer/RygelSinkConnectionManager urn:schemas-upnp-org:service:AVTransport:1 urn:upnp-org:serviceId:AVTransport /xml/AVTransport2.xml /Control/LibRygelRenderer/RygelAVTransport /Event/LibRygelRenderer/RygelAVTransport urn:schemas-upnp-org:service:RenderingControl:1 urn:upnp-org:serviceId:RenderingControl /xml/RenderingControl2.xml /Control/LibRygelRenderer/RygelRenderingControl /Event/LibRygelRenderer/RygelRenderingControl urn:schemas-tencent-com:service:QPlay:1 urn:tencent-com:serviceId:QPlay /xml/QPlayDescription.xml /Control/LibRygelRenderer/QPlay /Event/LibRygelRenderer/QPlay [http://192.168.68.112:80/](http://192.168.68.112/) DMR-1.51

UPnP devices found : 4
Device #0: ID 0x0 ATOLL Streamer UID: uuid:15f46361-19d2-41d5-b2d2-08105cf38252 Location: http://192.168.68.112:42283/15f46361-19d2-41d5-b2d2-08105cf38252.xml
Device #1: ID 0x0 Volumio UID: uuid:04255cb4-11f0-58db-0053-b827ebe7c6be Location: http://192.168.0.221:49152/description.xml
Device #2: ID 0x0 V UID: uuid:5206560a-306a-2e08-5a43-b827ebe7c6be Location: http://192.168.0.221:49152/description.xml
Device #3: ID 0x0 Danny_Volumio UID: uuid:ecf5d3b8-8e0e-91d8-9fa1-b827ebe7c6be Location: http://192.168.0.221:49153/description.xml

CoreAudio audio path, buffer I/O frame size: 0

Max. memory for audio buffers: 5120MB

Local Audio Engine:
Exclusive access: Enabled
Integer mode: Enabled

Local devices found : 1
Device #0: ID 0x2e Built-in Output Manufacturer: Apple Inc. Model UID: AppleHDA:90 UID: AppleHDAEngineOutput:1B,0,1,2:0

The issue appears when you are playing a Tidal track, Local track or both?

both
same thing on the Mac mini M1

Can you update to the latest version of 3.5 and try again?

upgraded, same result, still hangs with first track

Any news about this? Are you looking into a solution?