My Windows 10 always ask me my licence number for cross platform

Hello, I don’t kwon if you can answer to me for this problem :

When I open my Windows 10 computer, not everytime, but regulary, there is no licence on Audirvana and I have to enter it.

I bought a cross platform licence because I have already on Mac, and on this Mac all is OK. Only on Windows 10, I have this problem.

Have you got a idea about this problem ?

Thanks a lot in advance.

Hello @pat44700,

I have removed all your computers from the license database.
You can now activate up to two computers.

If the issue occurs again, can you come back to us?

Thanks a lot.
Yes I will come back to you if it’s occurs again.



Hello @Antoine

I come back to you because the problem occurs again on my Windows 10 computer.
On my Mac I don’t have this problem.

Thanks a lot,



I can see that there is no activation for a Windows 10 device, can you put your license key in your Audirvana on your Windows device?

Sorry, I didn’t see your message.
Could we speak about this tomorrow wednesday ?

It’ 10:47 am on thursday 26/11/20 and I just enter my licence on Windows 10 computer as you ask me.

Hi, bonjour,
It is always the same on my Windows 10 computer.
Regulary I have to enter the licence number.
Maybe you can do nothing ? You can tell me if it is, no problem.

I still can’t see your Windows 10 activation, can you give me the order reference of your purchase?

Are you using the latest version of Audirvana?

The reference of my purchase are :

Order confirmation #17617715

Billing date: 09 Sep 2020

I’m using 3.5.42 version.

I just open my Windows computer and I just enter the Serial Number one time again.


I just removed your license key, can you remove your audirvana database while Audirvana is closed to create a new one after openig it again?

It’s located here by default:

C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana\Audirvana

You will need to enter your license key again after doing this.

Yes I can but I have 5 files :

Audirvana (Text file)

Whitch files I have to erase ? Or rename with _OLD for exemple ?


I’m sorry, i forgot the last part, you should have a folder Audirvana Plus which contains a file named AudirvanaPlusDatabaseV2.sqlite, this is the file you need to delete.

C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana\Audirvana Plus


Are you sure the DataBase is located there ?
Maybe it is on the directory
C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana*AudirvanaPlus* ?

Yes it’s this location, sorry.

I made it !
I opened again Audirvana and configured directory and Qobuz account

I come back to you if it’s the same.
Thanks a lot for your help

Hi Damien,
I’m very sorry but, it is always the same.
Yesterday, I opened my Windows computer and it ask me the licence for Audirvana.

Can you reinstall Audirvana and check if you still have the issue when you open Audirvana?

Hi Damien,
Unfortunately, it’s always the same after delete and re-install.
I find something to help me : in a text-file, I enter my licence number and I CTRL+A - CTRL+C and paste in Audirvana field when it tell me to enter the licence.

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