My Windows 10 always ask me my licence number for cross platform

Hello, I don’t kwon if you can answer to me for this problem :

When I open my Windows 10 computer, not everytime, but regulary, there is no licence on Audirvana and I have to enter it.

I bought a cross platform licence because I have already on Mac, and on this Mac all is OK. Only on Windows 10, I have this problem.

Have you got a idea about this problem ?

Thanks a lot in advance.

Hello @pat44700,

I have removed all your computers from the license database.
You can now activate up to two computers.

If the issue occurs again, can you come back to us?

Thanks a lot.
Yes I will come back to you if it’s occurs again.

Regards.

Pat

Hello @Damien3

I come back to you because the problem occurs again on my Windows 10 computer.
On my Mac I don’t have this problem.

Thanks a lot,

Regards

Patrice

I can see that there is no activation for a Windows 10 device, can you put your license key in your Audirvana on your Windows device?

Sorry, I didn’t see your message.
Could we speak about this tomorrow wednesday ?
Thanks
Regards

@Damien3
It’ 10:47 am on thursday 26/11/20 and I just enter my licence on Windows 10 computer as you ask me.
Regards

@Damien3
Hi, bonjour,
It is always the same on my Windows 10 computer.
Regulary I have to enter the licence number.
Maybe you can do nothing ? You can tell me if it is, no problem.
Regards

I still can’t see your Windows 10 activation, can you give me the order reference of your purchase?

Are you using the latest version of Audirvana?

@Damien3
The reference of my purchase are :

Order confirmation #17617715

Billing date: 09 Sep 2020

I’m using 3.5.42 version.

I just open my Windows computer and I just enter the Serial Number one time again.

Regards

I just removed your license key, can you remove your audirvana database while Audirvana is closed to create a new one after openig it again?

It’s located here by default:

C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana\Audirvana

You will need to enter your license key again after doing this.

@Damien3
Yes I can but I have 5 files :

Audirvana.dmp
Audirvana (Text file)
Audirvana.log.1
Audirvana.log.2
Audirvana.log.3

Whitch files I have to erase ? Or rename with _OLD for exemple ?

Thanks

I’m sorry, i forgot the last part, you should have a folder Audirvana Plus which contains a file named AudirvanaPlusDatabaseV2.sqlite, this is the file you need to delete.

C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana\Audirvana Plus

@Damien3

Are you sure the DataBase is located there ?
Maybe it is on the directory
C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana*AudirvanaPlus* ?

Yes it’s this location, sorry.

@Damien3
OK
I made it !
I opened again Audirvana and configured directory and Qobuz account

I come back to you if it’s the same.
Thanks a lot for your help
Regatrds

@Damien3
Hi Damien,
I’m very sorry but, it is always the same.
Yesterday, I opened my Windows computer and it ask me the licence for Audirvana.
Regards
Patrice

Can you reinstall Audirvana and check if you still have the issue when you open Audirvana?

@Damien3
Hi Damien,
Unfortunately, it’s always the same after delete and re-install.
I find something to help me : in a text-file, I enter my licence number and I CTRL+A - CTRL+C and paste in Audirvana field when it tell me to enter the licence.
Regards
Patrice