Problem with remote in AS

First of all: even with my 81 years old ears I like the sound of AS very well. Compared with 3.5 the difference is big. To be sure I asked my wife (with younger ears) to hear and she had exact the same feeling. So this was the reason to subscribe for AS.
But now the problem. I need the remote because the computer with my local music is on the second floor of my (Greek) house and my music installation is in the basement. Computer is an iMac with Big Sur and Audirvana 1.6.1. The iMac is wired connected with the streamer/DAC (La Rosita Quark) in the basement.
When I start AS in the basement with my iPad, AS start running but with a lot of problems. In settings I can see for the streamer/DAC: loading. Sometimes the music plays but most of theme stops after a while. The remote is unresponsible and often telles me: request error.
But, when I take the iPad upstairs in the room where my iMac is and start AS there, everything is working very well. Also when I go down with the iPad to the basement. Not any problem.
So it seems that the remote is on a relative distant not able to start AS completely.
In the beginning I thought that the problem had something to do with UPNP but that’s bot the
problem. I can live with it but hope for a more easy solution.

Hello @Esperides,

What is the issue you have with the Remote? Are you able to select your computer in the Remote or not at all?

Yes, I am able to select and connect with the computer.

Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>My account

Please remove the line corresponding to your logged-in account to avoid displaying your email address and first name/last name publicly.

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

Audirvana Mac Version 1.6.1 (10601)
macOS 11.5.2 with 16384MB RAM


Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

SoX not in use
SoX filter parameters
Bandwidth at 0dB = 96.5%
Filter max length = 30000
Anti-aliasing = 100
Phase = 66%

Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

Sync list: 2 folders
AUTO: /Users/jhdevries/Music/Flac files
AUTO: /Users/jhdevries/Music/iTunes/iTunes Music
iTunes/Music library synchronization: not synchronized
Library database path: /Users/jhdevries/Library/Application Support/Audirvana/AudirvanaDatabase.sqlite

Remote Control server:
Listening on on port 55850


=================== AUDIO DEVICE ========================

Preferred device: JF LIGHT INDUSTRIES QUARK HD Model UID:JF Light Industries Quark HD UID:uuid:553582f9-e6c5-a50a-f181-d063b4023597

Currently playing to UPnP device at 24 bits 44.1kHz
Selected device:
UPnP device at
ID 0x0 Quark HD
Manufacturer: JF Light Industries
Model Name:
Model UID: JF Light Industries Quark HD
UID: uuid:553582f9-e6c5-a50a-f181-d063b4023597

6 available sample rates up to 192000Hz
Volume control: No
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: Raw DSD (MSB)
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
Avoid RAW PCM streams: No
UPnP/DLNA supported protocols:
DLNA 1.5: No
Gapless playback: Yes
Missing events workaround: No
Can play native DSD: Yes
Volume Control: scalar
Number of channels: 2
Use as stereo device only: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x0 0 channels starting at 0
14 virtual formats:
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz finite length
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz finite length
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz finite length
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz finite length
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz finite length
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 176.4kHz finite length
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz finite length
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz finite length
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz finite length
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz finite length
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz finite length
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 192kHz finite length
2 ch Non-mixable linear PCM Interleaved 8 little endian Signed Integer 2822.4kHz finite length
2 ch Non-mixable linear PCM Interleaved 8 little endian Signed Integer 5644.8kHz finite length

0 physical formats

Current device transportInfo:
CurrentTransportState: PLAYING
CurrentTransportStatus: OK
CurrentSpeed: 1
Current device MediaInfo:
NrTracks: 1
MediaDuration: 0:04:33
CurrentURIMetadata: <?xml version="1.0" encoding="utf-8"?>dc:titleBach, J.S.:Partita No.4 in D , BWV 828: 1. Overture</dc:title>mpdupnp:classobject.item.audioItem.musicTrack</upnp:class>upnp:albumBenjamin Grosvenor: Dances</upnp:album>upnp:originalTrackNumber1</upnp:originalTrackNumber> Grosvenor/Arne Akselberg/Mike George</dc:creator>upnp:artistBenjamin Grosvenor/Arne Akselberg/Mike George</upnp:artist>

dc:titleBach, J.S.: Partita No.4 in D , BWV 828: 2. Allemande</dc:title>
dc:creatorBenjamin Grosvenor</dc:creator>
upnp:artistBenjamin Grosvenor</upnp:artist>
upnp:albumBenjamin Grosvenor: Dances</upnp:album>

PlayMedium: HDD

Current device AVT service description:

<?xml version="1.0"?> 1 0 TransportState no string STOPPED PLAYING TransportStatus no string OK ERROR_OCCURRED PlaybackStorageMedium no string PossiblePlaybackStorageMedia no string RecordStorageMedium no string PossibleRecordStorageMedia no string CurrentPlayMode no string NORMAL SHUFFLE REPEAT_ONE REPEAT_ALL RANDOM DIRECT_1 NORMAL TransportPlaySpeed no string 1 no RecordMediumWriteStatus string CurrentRecordQualityMode no string PossibleRecordQualityModes no string NumberOfTracks no ui4 0 2000 1 CurrentTrack no ui4 0 2000 1 CurrentTrackDuration no string CurrentMediaDuration no string CurrentTrackMetaData no string CurrentTrackURI no string AVTransportURI no string AVTransportURIMetaData no string NextAVTransportURI no string NextAVTransportURIMetaData no string RelativeTimePosition no string AbsoluteTimePosition no string RelativeCounterPosition no i4 AbsoluteCounterPosition no i4 CurrentTransportActions no string LastChange yes string A_ARG_TYPE_SeekMode no string ABS_TIME REL_TIME A_ARG_TYPE_SeekTarget no string A_ARG_TYPE_InstanceID no ui4 SetAVTransportURI InstanceID in A_ARG_TYPE_InstanceID CurrentURI in AVTransportURI CurrentURIMetaData in AVTransportURIMetaData SetNextAVTransportURI InstanceID in A_ARG_TYPE_InstanceID NextURI in NextAVTransportURI NextURIMetaData in NextAVTransportURIMetaData GetMediaInfo InstanceID in A_ARG_TYPE_InstanceID NrTracks out NumberOfTracks MediaDuration out CurrentMediaDuration CurrentURI out AVTransportURI CurrentURIMetaData out AVTransportURIMetaData NextURI out NextAVTransportURI NextURIMetaData out NextAVTransportURIMetaData PlayMedium out PlaybackStorageMedium RecordMedium out RecordStorageMedium WriteStatus out RecordMediumWriteStatus GetTransportInfo InstanceID in A_ARG_TYPE_InstanceID CurrentTransportState out TransportState CurrentTransportStatus out TransportStatus CurrentSpeed out TransportPlaySpeed GetPositionInfo InstanceID in A_ARG_TYPE_InstanceID Track out CurrentTrack TrackDuration out CurrentTrackDuration TrackMetaData out CurrentTrackMetaData TrackURI out CurrentTrackURI RelTime out RelativeTimePosition AbsTime out AbsoluteTimePosition RelCount out RelativeCounterPosition AbsCount out AbsoluteCounterPosition GetDeviceCapabilities InstanceID in A_ARG_TYPE_InstanceID PlayMedia out PossiblePlaybackStorageMedia RecMedia out PossibleRecordStorageMedia RecQualityModes out PossibleRecordQualityModes GetTransportSettings InstanceID in A_ARG_TYPE_InstanceID PlayMode out CurrentPlayMode RecQualityMode out CurrentRecordQualityMode Stop InstanceID in A_ARG_TYPE_InstanceID Play InstanceID in A_ARG_TYPE_InstanceID Speed in TransportPlaySpeed Pause InstanceID in A_ARG_TYPE_InstanceID Seek InstanceID in A_ARG_TYPE_InstanceID Unit in A_ARG_TYPE_SeekMode Target in A_ARG_TYPE_SeekTarget Next InstanceID in A_ARG_TYPE_InstanceID Previous InstanceID in A_ARG_TYPE_InstanceID SetPlayMode InstanceID in A_ARG_TYPE_InstanceID NewPlayMode in CurrentPlayMode GetCurrentTransportActions InstanceID in A_ARG_TYPE_InstanceID Actions out CurrentTransportActions

Current device RootDevice description:

<?xml version="1.0"?> 1 1 urn:schemas-upnp-org:device:MediaRenderer:1 Quark HD JF Light Industries UPnP front-end to MPD UpMPD 42 upmpdcli version 1.4.7 libupnpp 0.17.2 image/png 64 64 32 /uuid-553582f9-e6c5-a50a-f181-d063b4023597/icon.png /uuid-553582f9-e6c5-a50a-f181-d063b4023597/presentation.html uuid:553582f9-e6c5-a50a-f181-d063b4023597 urn:schemas-upnp-org:service:AVTransport:1 urn:upnp-org:serviceId:AVTransport /uuid-553582f9-e6c5-a50a-f181-d063b4023597/urn-schemas-upnp-org-service-AVTransport-1.xml /uuid-553582f9-e6c5-a50a-f181-d063b4023597/ctl-urn-schemas-upnp-org-service-AVTransport-1 /uuid-553582f9-e6c5-a50a-f181-d063b4023597/evt-urn-schemas-upnp-org-service-AVTransport-1 urn:schemas-upnp-org:service:RenderingControl:1 urn:upnp-org:serviceId:RenderingControl /uuid-553582f9-e6c5-a50a-f181-d063b4023597/urn-schemas-upnp-org-service-RenderingControl-1.xml /uuid-553582f9-e6c5-a50a-f181-d063b4023597/ctl-urn-schemas-upnp-org-service-RenderingControl-1 /uuid-553582f9-e6c5-a50a-f181-d063b4023597/evt-urn-schemas-upnp-org-service-RenderingControl-1 urn:schemas-upnp-org:service:ConnectionManager:1 urn:upnp-org:serviceId:ConnectionManager /uuid-553582f9-e6c5-a50a-f181-d063b4023597/urn-schemas-upnp-org-service-ConnectionManager-1.xml /uuid-553582f9-e6c5-a50a-f181-d063b4023597/ctl-urn-schemas-upnp-org-service-ConnectionManager-1 /uuid-553582f9-e6c5-a50a-f181-d063b4023597/evt-urn-schemas-upnp-org-service-ConnectionManager-1 urn:av-openhome-org:service:Info:1 urn:av-openhome-org:serviceId:Info /uuid-553582f9-e6c5-a50a-f181-d063b4023597/urn-av-openhome-org-service-Info-1.xml /uuid-553582f9-e6c5-a50a-f181-d063b4023597/ctl-urn-av-openhome-org-service-Info-1 /uuid-553582f9-e6c5-a50a-f181-d063b4023597/evt-urn-av-openhome-org-service-Info-1 urn:av-openhome-org:service:Time:1 urn:av-openhome-org:serviceId:Time /uuid-553582f9-e6c5-a50a-f181-d063b4023597/urn-av-openhome-org-service-Time-1.xml /uuid-553582f9-e6c5-a50a-f181-d063b4023597/ctl-urn-av-openhome-org-service-Time-1 /uuid-553582f9-e6c5-a50a-f181-d063b4023597/evt-urn-av-openhome-org-service-Time-1 urn:av-openhome-org:service:Volume:1 urn:av-openhome-org:serviceId:Volume /uuid-553582f9-e6c5-a50a-f181-d063b4023597/urn-av-openhome-org-service-Volume-1.xml /uuid-553582f9-e6c5-a50a-f181-d063b4023597/ctl-urn-av-openhome-org-service-Volume-1 /uuid-553582f9-e6c5-a50a-f181-d063b4023597/evt-urn-av-openhome-org-service-Volume-1 urn:av-openhome-org:service:Credentials:1 urn:av-openhome-org:serviceId:Credentials /uuid-553582f9-e6c5-a50a-f181-d063b4023597/urn-av-openhome-org-service-Credentials-1.xml /uuid-553582f9-e6c5-a50a-f181-d063b4023597/ctl-urn-av-openhome-org-service-Credentials-1 /uuid-553582f9-e6c5-a50a-f181-d063b4023597/evt-urn-av-openhome-org-service-Credentials-1 urn:av-openhome-org:service:Playlist:1 urn:av-openhome-org:serviceId:Playlist /uuid-553582f9-e6c5-a50a-f181-d063b4023597/urn-av-openhome-org-service-Playlist-1.xml /uuid-553582f9-e6c5-a50a-f181-d063b4023597/ctl-urn-av-openhome-org-service-Playlist-1 /uuid-553582f9-e6c5-a50a-f181-d063b4023597/evt-urn-av-openhome-org-service-Playlist-1 urn:av-openhome-org:service:Radio:1 urn:av-openhome-org:serviceId:Radio /uuid-553582f9-e6c5-a50a-f181-d063b4023597/urn-av-openhome-org-service-Radio-1.xml /uuid-553582f9-e6c5-a50a-f181-d063b4023597/ctl-urn-av-openhome-org-service-Radio-1 /uuid-553582f9-e6c5-a50a-f181-d063b4023597/evt-urn-av-openhome-org-service-Radio-1 urn:av-openhome-org:service:Product:2 urn:av-openhome-org:serviceId:Product /uuid-553582f9-e6c5-a50a-f181-d063b4023597/urn-av-openhome-org-service-Product-2.xml /uuid-553582f9-e6c5-a50a-f181-d063b4023597/ctl-urn-av-openhome-org-service-Product-2 /uuid-553582f9-e6c5-a50a-f181-d063b4023597/evt-urn-av-openhome-org-service-Product-2

UPnP devices found : 2
Device #0: ID 0x0 Quark HD UID: uuid:553582f9-e6c5-a50a-f181-d063b4023597 Location:
Device #1: ID 0x0 [TV] UE48JU7000 UID: uuid:b23104bf-3f6b-47d9-8c9b-956197893c64 Location:

CoreAudio audio path, buffer I/O frame size: 0

Max. memory for audio buffers: 4070MB
Exclusive access: Enabled
Integer mode: Enabled

Local devices found : 1
Device #0: ID 0x32 Built-in Output Manufacturer: Apple Inc. Model UID: AppleHDA:122 UID: AppleHDAEngineOutput:1B,0,1,2:0 Model Name: Apple Inc. Built-in Output

No, the router can’t be the problem, because the router is very near te iPad and the connection
is very strong. It is for me a strange problem. This afternoon first I could listen without any problem at all. I closed playing and started again. Again no problem. Waiting some hours more the problem came back and i have send the debug info to Damien. So I hope he can find where something is going wrong.

That’s correct. I also thought about the router and tomorrow I will change the wifi router in the basement with the router of the second floor in order to see if that makes perhaps a difference.

I changed the router with another one but the problem still exist, although AS 1.6.4 seems more stable. Wenn I go with my iPad upstairs in the room where my iMac is and open there AS, open an album to play and go down to the ground floor, everything is working very well. A little bit inconvenient but for the moment I can live with it and hope that something will change in the near future. The only problem I still have is that sometimes, so not always, AS stops playing after one track. I don’t know why but most of the time it happens with an album with very short tracks (1-3 seconds) and with music in ALAC, listening to local files.

Hi, I wonder if any other members have experienced this and found a fix?

I recently started using AS Remote on a 2020 iPad Air running the latest version of iOS. Whenever I press the 3 dot buttons, top of album track view or individual tracks, the app closes and has to be restarted.

I am mostly using Qobuz.

Audirvāna has its good points but it seems to be full of bugs and support is sketchy at best.

Hello @coldbeer, are you using your ipad in landscape mode or portrait?

Hi, I’m using AS Remote on an iPad Pro M1 at the moment and the same behaviour happens in landscape and portrait mode. The 3 dot button on the Mini-Player works fine but on the album track listing page pressing the 3 dots always results in the app closing.

Same behaviour on an iPad Air but iPhone 12 works fine.

1 Like

@Antoine To add to my earlier post the same thing happens when attempting to add a track to a playlist. From the album track list page pressing the 3 dot menu button on an individual track opens the sub menu, pressing the Add to Playlist item closes the remote. The other sub-menu items appear to work correctly.

Okay, we will take a look at it and see if it’s not related to the work we need to do in landscape mode.

1 Like

Same here : really painful