Problems with Cambridge Audio DacMagic Plus

Hello there,
Am new to Audirvana for Windows and am testing the 30 day version. I Instaled it on my Windows 10 pc, everything went fine until I went to connect it to my device. One option was over my network to my tv, the other was 1. to my av amp and 2. to my CA DacMagic Plus. I also had a WASAPI and ASIO option. When I selected ASIO it would only connect to the tv and when I selected WASAPI and my DAC I got sound for a second and then went silent. I tried WASAPI again and selected my av amp and still nothing, I’d rather it sent the signal to the DAC, am new to all this and any help would be great.

Thanks
Peter

Any help folks, tried everything now and still no sound??

Can you dump the debug info here while connected to the DacMagic?

Hello Bitracer… unfortunately I am not very technically minded and new to all this…how would I do that?

Thanks
Peter

Hello @PeterD, can you send me a copy of the “Debug Info”? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info Audirvana button automatically copies all its content, all you have to do is paste it in response to this message

Hello Damien.
Thank you for your help!

Audirvana 3.5.10

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: D:\Flac CD
Library database path: C:\Users\Admin\AppData\Local\Audirvana\AudirvanaPlus\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 2522MB

Local Audio Engine:WASAPI

Preferred device:
Speakers (Cambridge Audio USB Audio 1.0)
Model UID:Speakers (Cambridge Audio USB Audio 1.0)
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{bb63ee4f-5f1d-4e03-be74-5db8d13826c1}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Active Sample Rate: 48kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
AV Receiver (Intel® Display Audio) Manufacturer:
Model UID:AV Receiver (Intel® Display Audio) UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{f6462645-e012-4633-9318-6da399fe37fa}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

6 available sample rates up to 192000Hz
44100
48000
88200
96000
176400
192000
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 44.1kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 44.1kHz
2 ch Integer PCM 16bit little endian 48kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 48kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 48kHz
2 ch Integer PCM 16bit little endian 88.2kHz
2 ch Integer PCM 16bit little endian 96kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 96kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 96kHz
2 ch Integer PCM 16bit little endian 176.4kHz
2 ch Integer PCM 16bit little endian 192kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 192kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 192kHz

Local devices found : 1
Device #0: AV Receiver (Intel® Display Audio) Manufacturer: Model UID: AV Receiver (Intel® Display Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{f6462645-e012-4633-9318-6da399fe37fa}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

UPnP devices found : 1
Device #0[LG] webOS TV UH770V UID: uuid:cd0801e8-92d9-4f26-40f3-ca868ecbea9a Location: http://192.168.0.24:1536/

Hello @PeterD, i can’t see your DAC selected, does it is connected to your computer?

Hello there… yes it is, there are two options, the amp and the CA DAC, if I select either I still do not get any sound.

Peter

Keep only the DAC connected via USB. Disconnect the other device.

Install the latest CA driver:

You might want to upgrade the firmware too, if you didn’t already:

The other device is my amp, which is connected via phono and HDMI, if I disconnect the HDMI I will not be able to see or use my Windows 10 pc?

Peter

I don’t see your USB DAC in the device found by Audirvana below :point_down:

Its listed here under preferred device

Audirvana 3.5.10

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: D:\Flac CD
Library database path: C:\Users\Admin\AppData\Local\Audirvana\AudirvanaPlus\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 2664MB

Local Audio Engine:WASAPI

Preferred device:
Speakers (Cambridge Audio USB Audio 1.0)
Model UID:Speakers (Cambridge Audio USB Audio 1.0)
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{bb63ee4f-5f1d-4e03-be74-5db8d13826c1}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Active Sample Rate: 96kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
Speakers (Cambridge Audio USB Audio 1.0) Manufacturer:
Model UID:Speakers (Cambridge Audio USB Audio 1.0) UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{bb63ee4f-5f1d-4e03-be74-5db8d13826c1}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

4 available sample rates up to 96000Hz
44100
48000
88200
96000
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 24bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian 48kHz
2 ch Integer PCM 24bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian 96kHz

Local devices found : 2
Device #0: AV Receiver (Intel® Display Audio) Manufacturer: Model UID: AV Receiver (Intel® Display Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{f6462645-e012-4633-9318-6da399fe37fa}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #1: Speakers (Cambridge Audio USB Audio 1.0) Manufacturer: Model UID: Speakers (Cambridge Audio USB Audio 1.0) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{bb63ee4f-5f1d-4e03-be74-5db8d13826c1}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

UPnP devices found : 1
Device #0[LG] webOS TV UH770V UID: uuid:cd0801e8-92d9-4f26-40f3-ca868ecbea9a Location: http://192.168.0.24:1210/

Hi PeterD!
Follow bitracers advice and update firmware!
BR
BB