qobuz/Chord Qutest/Audrivana hi-res issue

Brian_Dery · March 31, 2021, 1:49pm

Hello,

New guy here. Just got the Chord Qutest and have discovered that track played at 96 or 192kHz do go to the next track. The name of the song appears but it does not play. I have to stop “playback” and start over. Did not matter the bitrate. 44.1 or 44.8 were no problem at all either. Choosing upsampling actually stopped the track about 10 seconds before the end. Without upsampling, it won’t play the next track.

This is only when playing qobuz through Audirvana. Tidal tracks play fine, even MQA, even with upsampling. Playing qbuz on it’s desktop app without Audirvana is fine as well… no issues, and it’s upsampling too.

Tried the stock usb that came with device and a nice Audioquest usb and still the same problems. Using Wasapi and Windows 10 on my laptop. USB to DAC with RCA’s to powered speakers. SOUNDS AMZING, FYI.

I did not have this problem at all with the Dragonfly Cobalt. (if anyone’s interested, this Qutest was well worth the upgrade from the DFC)

Any thoughts?

bitracer · March 31, 2021, 1:57pm

Install the ASIO driver from Chord, and try with ASIO.

Brian_Dery · March 31, 2021, 2:34pm

Thanks. I just double checked that too and same problem. Upsampling off, using ASIO - Chord 1.05 as output, and it played to the end of a 32/96kHz but did not play the next track. With upsampling ON, it’s able to play at 32/88.2 with no problems. It’s once it gets to 96kHz and above is where the issues come into play.

Just tested Tidal again, through Audirvana, and upsampled a 16/44.1kHz song to 32/96kHz and it played perfectly. Sounds amazing actually. Just tried another upsampling all the way to 176.4 and it’s playing fine still.

Thanks again for the quick help tip. But it seems to be narrowing down to qobuz at hi-res, Qutest, and Audirvana not being friends.

Brian_Dery · April 1, 2021, 10:33am

Does anyone from @Audirvana have any thoughts or suggestions about this? Is there another topic I should be reading that might have discussed this already? I actually played a song upsampled to 768kHz and it played fine, all the way to the end, and even to the next track. However, the next track is where the problem started again… it stopped at about 4 seconds till the end.

Thanks.

Antoine · April 1, 2021, 11:46am

Hello @Brian_Dery,

Can you send me a copy of the “Debug Info” while you have the issue? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

Brian_Dery · April 1, 2021, 12:09pm

Thank you. You seem like a busy guy on here so I appreciate this help. See below.

Audirvana 3.5.45

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX with Power Of Two upsampling
SoX filter parameters
Bandwidth at 0dB = 89.9844
Filter max length = 30000
Anti-aliasing = 100
Phase = 60

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 0 folders
Library database path: C:\Users\brian\AppData\Local\Audirvana\AudirvanaPlus\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Hi-Fi Sublime+
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 4434MB

Local Audio Engine:WASAPI

Preferred device:
Digital Output (Chord Async USB 44.1kHz-768kHz)
Model UID:Digital Output (Chord Async USB 44.1kHz-768kHz)
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{af2adaa5-ded2-406d-a734-067a28e682d6}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Currently playing in Integer Mode:
Device: 2ch 32bits Integer, 8 bytes per frame 768kHz

Active Sample Rate: 768kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
Digital Output (Chord Async USB 44.1kHz-768kHz) Manufacturer:
Model UID:Digital Output (Chord Async USB 44.1kHz-768kHz) UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{af2adaa5-ded2-406d-a734-067a28e682d6}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

10 available sample rates up to 768000Hz
44100
48000
88200
96000
176400
192000
352800
384000
705600
768000
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian 44.1kHz
2 ch Integer PCM 32bit little endian 44.1kHz
2 ch Integer PCM 16bit little endian 48kHz
2 ch Integer PCM 24bit little endian 48kHz
2 ch Integer PCM 32bit little endian 48kHz
2 ch Integer PCM 16bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian 88.2kHz
2 ch Integer PCM 32bit little endian 88.2kHz
2 ch Integer PCM 16bit little endian 96kHz
2 ch Integer PCM 24bit little endian 96kHz
2 ch Integer PCM 32bit little endian 96kHz
2 ch Integer PCM 24bit little endian 176.4kHz
2 ch Integer PCM 32bit little endian 176.4kHz
2 ch Integer PCM 24bit little endian 192kHz
2 ch Integer PCM 32bit little endian 192kHz
2 ch Integer PCM 24bit little endian 352.8kHz
2 ch Integer PCM 32bit little endian 352.8kHz
2 ch Integer PCM 24bit little endian 384kHz
2 ch Integer PCM 32bit little endian 384kHz
2 ch Integer PCM 24bit little endian 705.6kHz
2 ch Integer PCM 32bit little endian 705.6kHz
2 ch Integer PCM 24bit little endian 768kHz
2 ch Integer PCM 32bit little endian 768kHz

Local devices found : 3
Device #0: Digital Output (Chord Async USB 44.1kHz-768kHz) Manufacturer: Model UID: Digital Output (Chord Async USB 44.1kHz-768kHz) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{af2adaa5-ded2-406d-a734-067a28e682d6}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #1: Speakers (USB Audio Device) Manufacturer: Model UID: Speakers (USB Audio Device) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{ccfe1798-27e1-44f7-9f03-a21f4b869b75}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #2: Speakers (Realtek® Audio) Manufacturer: Model UID: Speakers (Realtek® Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{9969b082-ccc1-44ad-ab80-52272dec10dd}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

UPnP devices found : 7
Device #0Denon AVR-X4500H UID: uuid:b49e4852-2b85-1cdd-0080-00067837adb2 Location: http://192.168.1.4:60006/upnp/desc/aios_device/aios_device.xml
Device #1UBP-X1100ES UID: uuid:00000000-0000-1010-8000-38184ca25a53 Location: http://192.168.1.2:52323/dmr.xml
Device #2Denon AVR-X4500H UID: uuid:effbf7f6-dadc-1a76-0080-00067837adb2 Location: http://192.168.1.4:60006/upnp/desc/aios_device/aios_device.xml
Device #3Denon AVR-X4500H UID: uuid:d535a882-e305-173a-0080-00067837adb2 Location: http://192.168.1.4:60006/upnp/desc/aios_device/aios_device.xml
Device #4Denon AVR-X4500H UID: uuid:2cbe445f-e547-264e-2388-2cadc1b83fe8 Location: http://192.168.1.4:60006/upnp/desc/aios_device/aios_device.xml
Device #5Denon AVR-X4500H UID: uuid:c6f243af-aa0f-6642-cf62-77a7088b4dc7 Location: http://192.168.1.4:60006/upnp/desc/aios_device/aios_device.xml
Device #6Living Room TV UID: uuid:23456789-1234-1010-8000-38184CD9912C Location: http://192.168.1.7:52323/MediaRenderer.xml

Antoine · April 1, 2021, 12:16pm

So if you are using WASAPI without or with upsampling, the track do not go to the end?

Brian_Dery · April 1, 2021, 12:52pm

Wasapi and ASIO… if I upsample they did not play to the end. If they are 44.1khz tracks they upsample all the to 705.6khz and play fine. It’s when it gets to 192khz and above. Upsampling will cause it to stop early. Not upsampling and it won’t play till the end. Just verified that again with a couple tracks.

Not upsampling 96khz works now… it did not yesterday. Upsampling 96khz (x 2 or power of 2) played just fine now too.

Just played a couple 48khz tracks upsampled to device max (768) and it played perfectly.

However, just now I upsampled x 2 only, a track at 192khz and it was fuzzy and crackly and then went straight fuzz. Upsampling the same track with the power of 2, it upsamples all the way to device max, had a few crackles, then stopped short of the end by a few seconds. The fuzzy crackly stuff was not happening yesterday. Need more debug info?

Brian_Dery · April 2, 2021, 2:39pm

Hello again. Wondering if this question is in the wrong forum? @Antoine I see you actively responding to other posts, but not this one. I assume I can’t be the only one with this problem. Qobuz does sound best running through Audirvana. Trying to listen to TOOL, Lateralus, first song playing upsampled from 96 to 192 and it stopped 7 seconds short. Here’s the debug info:

Audirvana 3.5.45

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX with 2x upsampling
SoX filter parameters
Bandwidth at 0dB = 87.2982
Filter max length = 30000
Anti-aliasing = 100
Phase = 65

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 0 folders
Library database path: C:\Users\brian\AppData\Local\Audirvana\AudirvanaPlus\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Hi-Fi Sublime+
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 4434MB

Local Audio Engine:WASAPI

Preferred device:
Digital Output (Chord Async USB 44.1kHz-768kHz)
Model UID:Digital Output (Chord Async USB 44.1kHz-768kHz)
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{af2adaa5-ded2-406d-a734-067a28e682d6}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Currently playing in Integer Mode:
Device: 2ch 32bits Integer, 8 bytes per frame 192kHz

Active Sample Rate: 192kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
Digital Output (Chord Async USB 44.1kHz-768kHz) Manufacturer:
Model UID:Digital Output (Chord Async USB 44.1kHz-768kHz) UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{af2adaa5-ded2-406d-a734-067a28e682d6}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

10 available sample rates up to 768000Hz
44100
48000
88200
96000
176400
192000
352800
384000
705600
768000
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian 44.1kHz
2 ch Integer PCM 32bit little endian 44.1kHz
2 ch Integer PCM 16bit little endian 48kHz
2 ch Integer PCM 24bit little endian 48kHz
2 ch Integer PCM 32bit little endian 48kHz
2 ch Integer PCM 16bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian 88.2kHz
2 ch Integer PCM 32bit little endian 88.2kHz
2 ch Integer PCM 16bit little endian 96kHz
2 ch Integer PCM 24bit little endian 96kHz
2 ch Integer PCM 32bit little endian 96kHz
2 ch Integer PCM 24bit little endian 176.4kHz
2 ch Integer PCM 32bit little endian 176.4kHz
2 ch Integer PCM 24bit little endian 192kHz
2 ch Integer PCM 32bit little endian 192kHz
2 ch Integer PCM 24bit little endian 352.8kHz
2 ch Integer PCM 32bit little endian 352.8kHz
2 ch Integer PCM 24bit little endian 384kHz
2 ch Integer PCM 32bit little endian 384kHz
2 ch Integer PCM 24bit little endian 705.6kHz
2 ch Integer PCM 32bit little endian 705.6kHz
2 ch Integer PCM 24bit little endian 768kHz
2 ch Integer PCM 32bit little endian 768kHz

Local devices found : 3
Device #0: Digital Output (Chord Async USB 44.1kHz-768kHz) Manufacturer: Model UID: Digital Output (Chord Async USB 44.1kHz-768kHz) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{af2adaa5-ded2-406d-a734-067a28e682d6}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #1: Speakers (Realtek® Audio) Manufacturer: Model UID: Speakers (Realtek® Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{9969b082-ccc1-44ad-ab80-52272dec10dd}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #2: Speakers (USB Audio Device) Manufacturer: Model UID: Speakers (USB Audio Device) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{ccfe1798-27e1-44f7-9f03-a21f4b869b75}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

UPnP devices found : 6
Device #0Denon AVR-X4500H UID: uuid:b49e4852-2b85-1cdd-0080-00067837adb2 Location: http://192.168.1.4:60006/upnp/desc/aios_device/aios_device.xml
Device #1UBP-X1100ES UID: uuid:00000000-0000-1010-8000-38184ca25a53 Location: http://192.168.1.2:52323/dmr.xml
Device #2Denon AVR-X4500H UID: uuid:effbf7f6-dadc-1a76-0080-00067837adb2 Location: http://192.168.1.4:60006/upnp/desc/aios_device/aios_device.xml
Device #3Denon AVR-X4500H UID: uuid:d535a882-e305-173a-0080-00067837adb2 Location: http://192.168.1.4:60006/upnp/desc/aios_device/aios_device.xml
Device #4Denon AVR-X4500H UID: uuid:2cbe445f-e547-264e-2388-2cadc1b83fe8 Location: http://192.168.1.4:60006/upnp/desc/aios_device/aios_device.xml
Device #5Denon AVR-X4500H UID: uuid:c6f243af-aa0f-6642-cf62-77a7088b4dc7 Location: http://192.168.1.4:60006/upnp/desc/aios_device/aios_device.xml

bitracer · April 2, 2021, 3:17pm

Not much you can do about it. It’s a common problem with upsampling and some DACs.

Just disable the upsampling.

Brian_Dery · April 2, 2021, 3:36pm

Thank you. I’m learning this isn’t a perfect science here… all these gadgets working together. Thanks for confirming. I’m okay with that answer.

However, if tracks are already at 24/192, they get to the end, but don’t play the next track. “Tracker” by Mark Knopfler is my example album. It’s in Qobuz as all 192kHz.

Any thoughts on that? Should I just set the output limit in Audirvana at 96 max (for Qobuz)? Which I have tested and does work. Which brings the debate… am I sacrificing sound quality by doing that? Is there a downside?

bitracer · April 2, 2021, 3:46pm

That shouldn’t happen. Try to play with pre-load cache. Maybe it makes a difference. You can also try with local file in the resolution.

Brian_Dery · April 2, 2021, 3:53pm

I’ll mess around, but “pre-load cache” and “local file in the resolution” are things I know nothing about unfortunately. Are those settings in Audirvana or on the Qobuz app?

bitracer · April 2, 2021, 4:07pm

Pre-load cache is a setting in Audirvana. With a local file I meant to import a file from a local hard drive in the Audirvana library and test with that.

Brian_Dery · April 2, 2021, 4:28pm

If you mean the “max memory for tracks pre-loaded” slider then I’ve already tested that, and no changes. Is that the same as pre-load cache?

I’m downloading an album now as I have no actual music files on my laptop that I can play through Audirvana.

I’ll let you know what happens when I sample those.

Brian_Dery · April 3, 2021, 4:35pm

Okay I played downloaded albums of all sorts of kHz’s and upsampling and not upsampling and all of it played perfectly through Audrivana and the Qutest.

Still having trouble though listening to Qobuz through Audirvana. Example: 24/96kHz track played to the end, but the next track will not play. It’s finnicky… but definitely having issues with hi-res files. Using Tidal through Audirvana does not produce these issue. However, for my system, Qobuz sounds much better.

Brian_Dery · April 17, 2021, 10:12am

@Antoine and @bitracer, whomever is the guy here… I’ll reply to this thread since it’s just me and there is another thread about this issue.

Can I get a refund please? I bought the subscription a month ago vs going for the free trial (stupid me, I know), and I have barely been able to use Audirvana because of the playback bugs. Even files on my hard drive (vs streaming) stop short or don’t load properly.

I’ll tell you honestly why I am asking for a refund vs being patient: I gave ROON a try. Superior in everyway (sorry)… even sound quality is on par with Audirvana’s. I won’t go into all the details… but the end result of using ROON is this = I get to actually listen to my music, trouble free.

Can you help with a refund or is there someone else to contact? I just received the email asking if I “enjoyed my free trial”. That is why I’m reaching out on this thread. The email leads me to no one.

Thanks, but this is just not the program for me.

bitracer · April 17, 2021, 12:30pm

I’m just a user like you. I also use Roon and Audirvana at the same time, but for different purposes.

For refund @Antoine is your man. Contact support@audirvana.com for that.

Brian_Dery · April 17, 2021, 2:02pm

Ah… I see your comments all over the community here, in a very helpful way, so I thought you were part of their support. Roon (not sure why I used all caps before) just works. Tried Jriver too… wasn’t bad at all either. But yes, upsampling some of my tunes yields some sweet sounds sometimes and Roon has been playing with zero hiccups since starting the free trial. Upsampling or not. I spend a lot of time sitting here listening to music. @Antoine I am not totally giving up, just hoping I can back up a month and reverse the charge I shouldn’t have committed to vs sticking with the free trial. I’ll keep up on the posts about the issues and most def be back to check it out then. Thank you. I’ll contact support and tell them my story.

system · December 22, 2022, 2:18pm

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