Qobuz "Error loading track" on first tracks of many albums

Audirvāna Streaming
, ,
1

I get an “error loading track” on many Qobuz albums when trying to load the first track to play the whole album. Usually the second and all following tracks load and play without problems.

I have tried different buffer sizes, from 0 to max without any effect. I tried different resolutions from CD qualitiy to highest resolution offered by Qobuz, also with noch effect. In both try.outs, the first track did not load.

The problem does not exist with local tracks of any resolution.

Here is my debug info:

Audirvana Studio 2.11.4 (21104)

Running on Macmini8,1
macOS 14.5 x86_64 with 16GB physical RAM

Connected account of : Henning Grote

NETWORK
Status: available

LOADING/DECODING:
Max audio buffer size: 4263MB
Polarity Inversion:
Globally: OFF
Per track: ON

SIGNAL PROCESSING:
Internal EQ: OFF
Effect Plugins: NOT ACTIVE

UPSAMPLING:
r8brain not in use
r8brain filter parameters
Bandwidth = 99.5%
Stop band attenuation 218dB
Phase linear

AUDIO VOLUME:
Replay Gain: None
Max allowed volume: 100

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: /Volumes/Promise RAID/Roon/CDs-and-downloads-bought
Sync folders at startup: YES
iTunes/Music library synchronization: not synchronized
Sort and display order: en
Library database path: /Users/roon/Library/Application Support/Audirvana/AudirvanaDatabase.sqlite

Local audio files fingerprinting
Tracks with no MBID: 980

Remote Control server:
Listening on
en0 IPv6: 2a02:8109:aa04:4e00:40d:e5a6:2bb2:686
en0 IPv4: 192.168.178.21
on port 49181

ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Hi-Fi Sublime+

APPEARANCE SETTINGS:
UI theme: light
Font size: large
Language: System language
Show album covers in tracks list: yes
Source list sorted:
Local
My Music
Streaming
Radios
Podcasts
Startup view: My Music: Albums
Show local extended in source list: no
Use media keys: yes
Use media keys for volume control: yes
Use Apple Remote: yes
Number of paired remotes: 1
Remote pairing code required: yes
Screen saver disabled: no

=================== AUDIO DEVICE ========================

Active method: UPnP

UPnP network interface
Available Network interfaces:
Ethernet

Preferred device: [UPnP] HenningsHegel390 Model UID:Hegel H390 UID:uuid:1f5b38e0-1dd2-11b2-ba2b-733dc850c517

Selected device:HenningsHegel390
Manufacturer: Hegel
Model name: H390
Model UID: Hegel H390
UID: uuid:1f5b38e0-1dd2-11b2-ba2b-733dc850c517
UPnP device at http://192.168.178.118:38400/description.xml
ID 0x0

8 available sample rates up to 384000Hz
44100
48000
88200
96000
176400
192000
352800
384000

Volume control: Yes
Max volume alert: Enabled

MQA capability
Auto-detect MQA devices: No
Not automatically detected, user set to MQA Decoder

DSD capability
DSD via PCM 1.1

Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

UPnP set capabilities
Maximum PCM frequency set: 384000Hz
Maximum PCM bitdepth set: 32
Not native DSD capable
Number of channels: 2
Avoid RAW PCM streams: No
Unwanted playback stop workaround: Yes

UPnP / DLNA supported protocols :
http-get::audio/L16;rate=44100;channels=1:DLNA.ORG_PN=LPCM
http-get::audio/L16;rate=44100;channels=2:DLNA.ORG_PN=LPCM
http-get::audio/L16;rate=48000;channels=1:DLNA.ORG_PN=LPCM
http-get::audio/L16;rate=48000;channels=2:DLNA.ORG_PN=LPCM
http-get::audio/mpeg:DLNA.ORG_PN=MP3
http-get::audio/x-ms-wma:DLNA.ORG_PN=WMABASE
http-get::audio/x-ms-wma:DLNA.ORG_PN=WMAFULL
http-get::audio/x-ms-wma:DLNA.ORG_PN=WMAPRO
http-get::audio/mp4:DLNA.ORG_PN=AAC_ISO
http-get::audio/3gpp:DLNA.ORG_PN=AAC_ISO
http-get::audio/mp4:DLNA.ORG_PN=AAC_ISO_320
http-get::audio/3gpp:DLNA.ORG_PN=AAC_ISO_320
http-get::audio/vnd.dlna.adts:DLNA.ORG_PN=AAC_ADTS
http-get::audio/vnd.dlna.adts:DLNA.ORG_PN=AAC_ADTS_320
http-get::audio/flac:
http-get::audio/x-flac:
http-get::audio/wav:
http-get::audio/x-wav:
http-get::application/ogg:
DLNA 1.5: Yes
Native Gapless playback: Yes
Universal Gapless playback active: Yes
Missing events workaround: Yes
Can play native DSD: No
Volume Control: scalar
Number of channels: 2
Use as stereo device only: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x0 0 channels starting at 0
24 virtual formats:
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz finite length
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz finite length
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz finite length
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz finite length
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz finite length
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz finite length
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz finite length
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 176.4kHz finite length
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz finite length
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 352.8kHz finite length
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 352.8kHz finite length
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz finite length
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz finite length
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz finite length
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz finite length
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz finite length
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz finite length
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz finite length
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz finite length
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 192kHz finite length
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz finite length
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 384kHz finite length
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 384kHz finite length
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz finite length

0 physical formats

Current device transportInfo:
CurrentTransportState: NO_MEDIA_PRESENT
CurrentTransportStatus: OK
CurrentSpeed: 1

Current device MediaInfo:
NrTracks: 0
MediaDuration: 1:02:08.000
CurrentURI:
CurrentURIMetadata:
nextURI:
nextURIMetadata:
PlayMedium: NONE
RecordMedium: NOT_IMPLEMENTED
WriteStatus: NOT_IMPLEMENTED

Current transport actions:

Current device AVT service description:

<?xml version="1.0"?>

1

0

<dlna:X_DLNADOC xmlns:dlna=“urn:schemas-dlna-org:device-1-0”>DMR-1.50</dlna:X_DLNADOC>

urn:schemas-upnp-org:device:MediaRenderer:1

HenningsHegel390

Hegel

H390

H390

1.0

uuid:1f5b38e0-1dd2-11b2-ba2b-733dc850c517

http://192.168.178.118

urn:schemas-upnp-org:service:RenderingControl:1

urn:upnp-org:serviceId:RenderingControl

/RenderingControl.xml

/RenderingControl

/RenderingControl/eventSub

urn:schemas-upnp-org:service:AVTransport:1

urn:upnp-org:serviceId:AVTransport

/AVTransport.xml

/AVTransport

/AVTransport/eventSub

urn:schemas-upnp-org:service:ConnectionManager:1

urn:upnp-org:serviceId:ConnectionManager

/ConnectionManager.xml

/ConnectionManager

/ConnectionManager/eventSub

http://192.168.178.118:38400

Current device RootDevice description:

<?xml version="1.0"?>

1

0

<dlna:X_DLNADOC xmlns:dlna=“urn:schemas-dlna-org:device-1-0”>DMR-1.50</dlna:X_DLNADOC>

urn:schemas-upnp-org:device:MediaRenderer:1

HenningsHegel390

Hegel

H390

H390

1.0

uuid:1f5b38e0-1dd2-11b2-ba2b-733dc850c517

http://192.168.178.118

urn:schemas-upnp-org:service:RenderingControl:1

urn:upnp-org:serviceId:RenderingControl

/RenderingControl.xml

/RenderingControl

/RenderingControl/eventSub

urn:schemas-upnp-org:service:AVTransport:1

urn:upnp-org:serviceId:AVTransport

/AVTransport.xml

/AVTransport

/AVTransport/eventSub

urn:schemas-upnp-org:service:ConnectionManager:1

urn:upnp-org:serviceId:ConnectionManager

/ConnectionManager.xml

/ConnectionManager

/ConnectionManager/eventSub

http://192.168.178.118:38400

UPnP devices found : 2
Device #0: ID 0x0 : Karls WiiM Mini
UID: uuid:FF970016-F89A-DB8D-19E0-031DFF970016
Location: http://192.168.178.103:49152/description.xml
Manufacturer: Linkplay Technology Inc.
Model name: WiiM Mini-F5D0
Device #1: ID 0x0 : HenningsHegel390
UID: uuid:1f5b38e0-1dd2-11b2-ba2b-733dc850c517
Location: http://192.168.178.118:38400/description.xml
Manufacturer: Hegel
Model name: H390

Local

Max. memory for audio buffers: 4262MB

Local Audio Engine: CoreAudio
Actual I/O buffer frame size: 0

Local devices found : 1
Device #0: ID 0x5c Mac mini Speakers
Manufacturer: Apple Inc.
Model UID: Speaker
UID: BuiltInSpeakerDevice
Model name: Apple Inc. Mac mini Speakers

Chromecast

Chromecast devices found : 0

2

Hi,

Can you go into the Audirvāna settings and in the My Account section? You will see a ‘Start Log Session’ button; click on it and reproduce your issue. After you reproduce it, click 'Stop Log Session’ and post the content of the audirvana_studio.log file you can find by clicking the 'Open Log Folder’ button

3

Here’s what I did:

Quit Aufirvane - Restart Audirvana
opened “settings/my account”, clicked “start log session”
opened a local album, DSD 64, clicked play for the album, the first track plays, stop track after 20secs
click “qobuz/discover” click through to Jeff Tweedys new album “Twilight Override”, click play for whole album, get “error loading track”
click play icon in front of second track, second track starts to play, stop after 20sec, click play icon in front of first track, same error message.

But somehow, my ogfiles seem pretty empty to me:

2025-10-01 11:48:00.399 [info]: ============= Started Logging, Audirvana Studio 2.11.4 (21104) macOS x86_64 =============
2025-10-01 17:18:39.020 [info]: ============= Started Logging, Audirvana Studio 2.11.4 (21104) macOS x86_64 =============

4

Has this issue been resolved? I’m currently experiencing a very similar issue.

5

This is also happening in many situations without Audirvana, and is being discussed on another forum. Something has been going on with Qobuz recently, not sure exactly what yet.

6

Qobuz’ AI has replied, and the problem is indeed on Qobuz’ end: https://audiophilestyle.com/uploads/monthly_2026_03/image.png.222baab22a3d8e5da705706f474c4acb.png

7

Thank you…

8

I love it when partners are proactively informed about such changes :sweat_smile:

9

Is there any further information? I can’t replicate this issue on Qobuz alone, only through AS.

10

People have had the issue with Qobuz Connect; I have tried out HQPlayer and had it skip exactly the same track as Audirvana on the new release album I was testing with.

Antoine 11

Qobuz issued a statement about it for their partners. I won’t disclose all of it, but they are on the case:

“Our technical team is currently investigating to identify the root cause and the scope of impacted files. We are working to resolve this as soon as possible.”

2 Likes
12

Antoine, will Qobuz inform you when the problem is resolved? If yes, would you be willing to update this thread when they let you know? Thank you.

13

Another question: Can you confirm with Qobuz that this problem does not occur when using the native Qobuz app?

14

It’s been confirmed on multiple other forums that the Qobuz app works, while any other player that was tried, even including Qobuz Connect, won’t.

15

Thanks for the info.