Qobuz in Audirvāna Studio

Nella mia homepage del programmma Studio non vedo più Qoboz, anche nella app
del telefono android Qobuz è sparito.
Come posso risolvere?
Grazie

Hi @Lorenzo10,

Do you have this behavior each time you reopen the app?

si, ho anche provato a riavviare il computer.

Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>My account

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

Audirvana Studio 2.6.6 (20606)

Windows 10 (19045) with 8GB physical RAM

Connected account of : Lorenzo Colombo Canepa

NETWORK
Status: available
Available network interfaces:
Ethernet ({a480c5b5-8ddd-4d4f-8784-ac4781f82c6f}) is private
Windows Defender Firewall status for this instance of Audirvana Studio
Active profile types: all
Private profile:
Firewall: enabled
Inbound: allowed
Outbound: allowed
Notifications: enabled
Public profile:
Firewall: enabled
Inbound: blocked
Outbound: allowed
Notifications: enabled

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
r8brain not in use
r8brain filter parameters
Bandwidth = 99.5%
Stop band attenuation 218dB
Phase linear

AUDIO VOLUME:
Max allowed volume: 83.3488
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 3 folders
Manual: (OFFLINE) D:
AUTO: F:
AUTO: I:\Media\Musica
Library database path: E:\Users\AudirvanaDatabase.sqlite

Local audio files fingerprinting
Tracks with no MBID: 43809

Remote Control server:
Listening on 192.168.1.104 on port 63070

ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Studio
TIDAL: Connected as PREMIUM

=================== AUDIO DEVICE ========================

Active method: Local

Max. memory for audio buffers: 4096MB

Local Audio Engine: KernelStreaming

Preferred device:
Uscita digitale (GOLD NOTE USB-DAC Driver 1.0.62)
Model UID:USB\VID_16D0&PID_0D01&REV_0107
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{c2d7a782-febf-4a6b-a2d3-9868f78b81b3}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Active Sample Rate: 44.1kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:Uscita digitale (GOLD NOTE USB-DAC Driver 1.0.62)
Manufacturer: Akamai
Model name: GOLD NOTE USB-DAC
Model UID: USB\VID_16D0&PID_0D01&REV_0107
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{c2d7a782-febf-4a6b-a2d3-9868f78b81b3}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
USB Vendor ID: 0x16d0
USB Product ID: 0x0d01
Kernel Streaming capable

8 available sample rates up to 384000Hz
44100
48000
88200
96000
176400
192000
352800
384000

Volume Control
Physical: No
Virtual: No
Max volume alert: Enabled

MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA

DSD capability
DSD via PCM 1.0

Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 24bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian 48kHz
2 ch Integer PCM 24bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian 96kHz
2 ch Integer PCM 24bit little endian 176.4kHz
2 ch Integer PCM 24bit little endian 192kHz
2 ch Integer PCM 24bit little endian 352.8kHz
2 ch Integer PCM 24bit little endian 384kHz
2 ch Integer PCM 32bit little endian 44.1kHz
2 ch Integer PCM 32bit little endian 48kHz
2 ch Integer PCM 32bit little endian 88.2kHz
2 ch Integer PCM 32bit little endian 96kHz
2 ch Integer PCM 32bit little endian 176.4kHz
2 ch Integer PCM 32bit little endian 192kHz
2 ch Integer PCM 32bit little endian 352.8kHz
2 ch Integer PCM 32bit little endian 384kHz
2 ch Integer PCM 16bit little endian 44.1kHz
2 ch Integer PCM 16bit little endian 48kHz
2 ch Integer PCM 16bit little endian 88.2kHz
2 ch Integer PCM 16bit little endian 96kHz
2 ch Integer PCM 16bit little endian 176.4kHz
2 ch Integer PCM 16bit little endian 192kHz
2 ch Integer PCM 16bit little endian 352.8kHz
2 ch Integer PCM 16bit little endian 384kHz

Local devices found : 3
Device #0: Uscita digitale (GOLD NOTE USB-DAC Driver 1.0.62)
Manufacturer: Akamai
Model UID: USB\VID_16D0&PID_0D01&REV_0107
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{c2d7a782-febf-4a6b-a2d3-9868f78b81b3}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
USB Vendor ID: 0x16d0
USB Product ID: 0x0d01
Model name: GOLD NOTE USB-DAC
Device #1: Altoparlanti (Realtek(R) Audio)
Manufacturer: Realtek
Model UID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18496893&REV_1003
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{2e59b272-b73a-4a09-a320-73f667ce0a13}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Model name: Audio Device on High Definition Audio Bus
Device #2: AMD HDMI Output (AMD High Definition Audio Device)
Manufacturer: Advanced Micro Devices
Model UID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{f30f70fe-c847-4f29-9351-e4bb071746d1}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Model name: Audio Device on High Definition Audio Bus

UPnP

UPnP devices found : 0

Chromecast

Chromecast devices found : 0

Ok, that’s strange. Let’s see your logs.

Can you go into the Audirvāna settings and in the My Account section? You will see a ‘Start Log Session’ button, click on it, and then reproduce your issue. After you reproduce it, click 'Stop Log Session’ and send me the log file you can find by clicking on the button ‘Open Log Folder’ at support@audirvana.com.

I have the same problem with the new version.
I updated to the latest version two days ago. When I ran AS for the first time, I had no problems with Qobuz. But today, although the AS setting page shows Qobuz connected, Qobuz is completely missing in the AS.

Ho disconnesso e riconnesso qobuz ora funziona tutto.
devo inviarvi i log?

No need. If the disconnection/reconnection worked, then you are good to go :wink:

Grazie per l’offerta di supporto. Ho appena provato il metodo indicato nel suo messaggio, ma il problema persiste.

Thank you for your offer of support. I just tried the method you mentioned in your message, but the problem persists.

Ok grazie per l’aiuto

Can you please send me the logs of Audirvāna Studio?

I wrote a reply above by misinterpreting Lorenzo10’s message. But the same problem persists in me. Disconnection/connection method did not work for me. The problem continues.

Hi Antoine ,
I sent the logs to support@audirvana.com.
Thanks

I received it, I will review it as soon as possible.

Hi Antoine,
Thank you for your reply e-mail. I did not see an explanation about the solution in your e-mail that you stated that you identified the problem.
Qobuz desktop application works as it should, but you say that there is an error when you connect to Qobuz via AS application. Who will solve this problem, Qobuz team or Audirvana team?

Thank you

When you are connecting to their Desktop app, you are using the internal API of Qobuz, which uses a different API endpoint from ours. Since we are a third-party app, we have a dedicated API like any other Qobuz partner. Therefore since the issue is API-related, there is nothing we can do for the time being and action needs to be taken by the Qobuz API team.