Bonjour à Tous,
I was obliged to reinitialize my Mac mini (2012/catalina).
My biblio was around 78K songs (Synology)
And after having reinstalled Origin, it founds only 33,3K… and then lot albums are missing. Nothing has been changed on the syno.
Someone would have a clue ?
Thanks in advance
Best
Laurent
Hi @laurent92,
Can you send us a copy of the "Debug Info“ when you have this issue? You can get it in Audirvana Settings>My account.
Note: By clicking on the Debug Info button, Audirvana automatically copies all its content. All you have to do is paste it in response to this message
Antoine, here it is:
Audirvana Origin 2.5.11 (20511)
macOS 10.15.7 with 16GB physical RAM
Connected account of : laurent Tarrade
NETWORK
Status: available
SIGNAL PROCESSING:
Polarity Inversion:
Globally: OFF
Per track: ON
Effects plugins NOT ACTIVE
UPSAMPLING:
SoX with Power Of Two upsampling
SoX filter parameters
Bandwidth at 0dB = 99.5%
Filter max length = 30000
Anti-aliasing = 100
Phase = 66%
AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: by track
SW volume control: ON
LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: /Volumes/music/
iTunes/Music library synchronization: not synchronized
Library database path: /Users/laurent/Documents/AudirvanaDatabase.sqlite
Remote Control server:
Listening on 127.0.0.1 on port 53907
=================== AUDIO DEVICE ========================
Active method: Local
Max. memory for audio buffers: 8562MB
Local Audio Engine: CoreAudio
Exclusive access: ON
Integer mode: ON
Use max I/O buffer size: OFF
Actual I/O buffer frame size: 512
Preferred device:
McIntosh McIntosh-HD HS USB Audio
Model UID:McIntosh-HD HS USB Audio:2AFD:0002
UID:AppleUSBAudioEngine:McIntosh:D150:14200000:2
Active Sample Rate: 48kHz
Hog Mode is off
Bridge settings:
Sample rate limitation: 384kHz
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF
Selected device:Sortie intégrée
Manufacturer: Apple Inc.
Model name: Apple Inc. Sortie intégrée
Model UID: AppleHDA:88
UID: AppleHDAEngineOutput:1B,0,1,2:0
ID 0x33
4 available sample rates up to 96000Hz
44100
48000
88200
96000
Audio buffer frame size : 15 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: Yes
Virtual: Yes
Max volume alert: Enabled
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to MQA Decoder
DSD capability
DSD via PCM 1.0
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes
1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
Stream ID 0x34 2 channels starting at 1
4 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
16 physical formats
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 88.2kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 44.1kHz
2 ch Mixable linear PCM Interleaved 20 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Mixable linear PCM Interleaved 20 little endian Signed Integer aligned low in 32bit 88.2kHz
2 ch Mixable linear PCM Interleaved 20 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Mixable linear PCM Interleaved 20 little endian Signed Integer aligned low in 32bit 44.1kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
Local devices found : 1
Device #0: ID 0x33 Sortie intégrée
Manufacturer: Apple Inc.
Model UID: AppleHDA:88
UID: AppleHDAEngineOutput:1B,0,1,2:0
Model name: Apple Inc. Sortie intégrée
UPnP
UPnP devices found : 1
Device #0: ID 0x0 : XBOX3T
UID: uuid:6281cea2-293f-4c29-a840-b9e6e3b191e2
Location: http://10.0.0.10:2869/upnphost/udhisapi.dll?content=uuid:6281cea2-293f-4c29-a840-b9e6e3b191e2
Manufacturer: Microsoft Corporation
Model name: Xbox One
Chromecast
Chromecast devices found : 1
Device #0: SONY KD-55A8
ID: 60b2eb2e59df37fdb15d6d83d7769cde
Model name: BRAVIA 4K UR3
If you click on the Sync button in the Library settings of Audirvāna Origin, do you see the number of album synced increasing?
Unfortunatly no, stays blocked at 33K
Can you go into the Audirvāna settings and in the My Account section? You will see a ‘Start Log Session’ button; click on it and clcik again on the sync button. Once the sync is over, click 'Stop Log Session’ and send me the audirvana_origin.log file you can find by clicking the 'Open Log Folder’ button at support@audirvana.com
Done Antoine. Thanks
Usually the database doesn’t reside there, you had a reason to change its place?
no not really, just to find it easily…
Can you find last album (or song) imported, then look at the next one after… locked file? Buggy song? That could stop the sync…
sincerely I don’t know how to do that
Go in tracks view, look at your group there they are usually imported following your hard drive folders
If you right click the subject bar there you can add or remove thing, add audio file location tab…
Bonjour,
To close this topic, I still don’t know what happened…
But after a few reinstallations of Catalina and Origin, everything started working properly. I’ve got all my tracks back, even those I’d forgotten about before (4K)
Maybe my 2012 mini is starting to show its limitations…
On the other hand, I’d like to underline the Premium support and follow-up, very responsive from the Audirvana team, just like this great software!
Have a great weekend!
Bonjour,
I changed my Mac mini to an M2, and when I installed it, I was horrified: the same problem reappeared…
Ie: I choose a folder and it doesn’t find anything in it.
But when I select all the sub-folders (using the Shift command in the drop-down menu), it scans everything correctly.
So not just the volumes, but all the sub-folders too, and no problem there.
I hope I’ve made myself clear and that this helps 
Have a nice Sunday!