Regular Software Crashes

Hi - I wonder can you help please. Over the last few days the software has simply been crashing very frequently. To the point where I can hardly play even a single song. I am mostly playing from Tidal. My phone plays OK but this software crashes and then I get the donut of death for a while. Windows is up to date. Laptop seems fine otherwise. Thank you.

Audirvana Studio 3.5.51 (2051)

Windows 10 (19043) with 8GB physical RAM

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: C:\Users\Alastair\Music
Library database path: C:\Users\Alastair\AppData\Local\Audirvana\AudirvanaPlus\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 1648MB

Local Audio Engine:WASAPI

Preferred device:
Speakers (Bose Mini II SE SoundLink Stereo)
Model UID:Speakers (Bose Mini II SE SoundLink Stereo)
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{e319644d-540b-4b62-9c3b-11fcea339a3e}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Active Sample Rate: 44.1kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
Speakers (Bose Mini II SE SoundLink Stereo) Manufacturer:
Model UID:Speakers (Bose Mini II SE SoundLink Stereo) UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{7a633424-5264-47e5-a46f-cc17205f3de1}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

1 available sample rates up to 44100Hz
44100
Volume Control
Physical: Yes
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz

Local devices found : 4
Device #0: Speakers / Headphones (Conexant SmartAudio HD) Manufacturer: Model UID: Speakers / Headphones (Conexant SmartAudio HD) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{cde7947d-19d1-4575-a90b-b5348f45131c}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #1: Speakers (ThinkPad OneLink Plus Dock Audio) Manufacturer: Model UID: Speakers (ThinkPad OneLink Plus Dock Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{0d2e22c6-1d17-4873-afad-5a169eab47d2}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #2: Headset Earphone (Bose Mini II SE SoundLink Hands-Free AG Audio) Manufacturer: Model UID: Headset Earphone (Bose Mini II SE SoundLink Hands-Free AG Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{a18a6411-2b17-4898-a74a-6955943d5807}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #3: Speakers (Bose Mini II SE SoundLink Stereo) Manufacturer: Model UID: Speakers (Bose Mini II SE SoundLink Stereo) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{7a633424-5264-47e5-a46f-cc17205f3de1}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

UPnP devices found : 1
Device #0Stempster Bose UID: uuid:BO5EBO5E-F00D-F00D-FEED-689E198EA901 Location: http://192.168.1.6:8091/XD/BO5EBO5E-F00D-F00D-FEED-689E198EA901.xml

Hello @Alastair,

Can you send us your audirvana.dmp and audirvana.log file at [email protected]?

It can be in two different locations :
C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana\Audirvana
C:\Users[your login]\AppData\Local\Audirvana\Audirvana

to show AppData folder:

Have you tried to disconnect Tidal?