I have subscribed to Audirvana Studio. My trial period was until 16-june-2021. On 29th of may I decided to take a one year subscription, but the remaining time for my trial period was not added to the end date. Now Audirvana displays a due date of 29 May 2022 where I would expect a due date of 16 June 2022.
So basically Audirvana took 2 weeks of trial from me.
When I subscribed to Roon they where so friendly (and they also mentioned it) to add my remaining trial period to the end date of my subscription. I also assumed this is normal business practice.
Has anybody else subscribing had this same experience?
I am not going to make a capital case about 2 weeks, but basically I feel a bit punished for subscribing before my trial period ended. A simple gesture to correct that would go a long way in the ‘customer friendly’ department.
So my question is:
@Damien3 is it normal that the remaining trial period is not added to the subscription?