Remote control with iPhone or iPad without connection

Hi ,
I have big problems with remote control between my iPad/iPhone for controller Audirvana, I think many other people have this problems.
The internet connection is the same , the instructions they are carried out to the letter . My computer is not recognized by Audirvana , for me is impossible use this option , very convenient.
Please who can help me, I hope definitively .
Please it is really stressful to use Audirvana with this handicap .

I had to delete the app from my iPhone 11, restart phone, reinstalled app and all good from there

If that doesn’t do the trick contact Antione at support@audirvana.com He will get you sorted