They seem to have enough time to write long or repeated messages about how unhappy they are, though. Emotions mess up priorities.
By the way, he also said it might take time to proceed.
I agree about the lack of presence on the forums, the lack of answers of the emails, there’s surely an extra staff position needed, just like I can’t imagine buying something in a store and when facing an issue under warranty the support is not reachable, unless it’s a discounter, but it’s not the case here, I didn’t buy Audirvana from Aliexpress.
I don’t get much the anger though. Except for the rare people who unfortunately were planning to buy a licence for 3.5 and found out just before doing so it was replaced with a (maybe) worse software, for the rest of us, we own our beloved full of bugs 3.5 version and it’s not going away anytime soon. If AS doesn’t work for us, we can still use 3.5 until the new software is patched. It might take time. But when were we expecting a 3.6 ? For me, no idea, 3.5 was broken, no idea whenever this would be patched either, maybe in a year. So I think it’s possible for many people to wait. Should be a reasonable goal.