Stuck on "Microsoft Credentials"

I cannot complete the installation of Studio or start my trial period, I get stuck on this message which appears each time and asks me for a password:

“Audirvana studio wants to use your confidential information in Microsoft Credentials from your keychain”

I tried several passwords including the one to start the session, but nothing worked. I’m running Mac Catalina. Thanks for your help.

Hi @Hector_Malot,

Can you please send a screenshot of what you are talking about?

When I click on the Audirvana Studio icon this message appears (in French):
Capture d’écran 2024-03-14 à 15.16.48

It’s when you open the app, right?


This is here to store your password in your keychain, you need to put the password of your computer and you won’t be asked again to do it.

I’ve done it fifty times but the message is still there

And you always click on “Toujours autoriser”?

So the message disappeared (I checked always allow), now it asks me to connect to my account, I do it, it appears like this:
Uploading: Capture d’écran 2024-03-14 à 15.58.02.png…
I click on “exit” and then nothing.
Capture d’écran 2024-03-14 à 15.58.02

When I go to my account I have this:

And when I click on “try Studio”, nothing happens !

I’ve never had so many problems trying out a software, a real disaster. The last time when I wanted to try Origin, lots of problems, so I couldn’t try it, I let the 30 day counter run. And I feel like it’s going to be the same for Studio.

Quel est le nom et prénom lié à votre compte?

c’est dans l’adresse mail (c’est plus simple sans passer par Google Translate)

Je viens de vous donner l’accès à Audirvāna Studio, pouvez-vous vérifier si c’est bien le cas?

Oui ça y est, j’ai accès à l’application.

Je vous remercie pour votre aide

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