Synology won't sync with Library

I’ve read through the threads. It seems insane to me that it is necessary to delete certain characters in the folder names to make the sync work. My wife likes Chinese Opera! If this is so, perhaps the developer could publish a list of unacceptable characters. A solution like that should be addressed in the software.

I updated the SMB settings on my Synology DS281+. When I did this it looked like it was going to sync and in fact did sync a very small portion of my library. I can’t get it to sync the rest.

I have used Audirvana for many years. I am running DSM 6.2.3-25426 Update 3, the latest.

What’s the fix?

Here’s the debug Info:

Audirvana Mac Version 3.5.44 (3574)
macOS 10.15.7 with 16384MB RAM

Registered to David xxxxxxx

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: OFF
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: /Volumes/Music Vault/RDG Music
iTunes/Music library synchronization: not synchronized
Library database path: /Users/Stereo/Documents/AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

CoreAudio audio path, buffer I/O frame size: 512

Max. memory for audio buffers: 8950MB

Local Audio Engine:
Exclusive access: Enabled
Integer mode: Enabled

Preferred device:
X-SPDIF 2
Model UID:X-SPDIF 2:20B1:2004
UID:AppleUSBAudioEngine:Matrix Audio:X-SPDIF 2:14100000:1

Active Sample Rate: 44.1kHz
Hog Mode is off

Bridge settings:
Sample rate limitation: 96kHz
Sample rate switching latency: none
Limit bitdepth to 24bit: ON
Mute during sample rate change: OFF

Selected device:
Local audio device
ID 0x2e X-SPDIF 2 Manufacturer:Matrix Audio
Model UID:X-SPDIF 2:20B1:2004 UID:AppleUSBAudioEngine:Matrix Audio:X-SPDIF 2:14200000:1

10 available sample rates up to 768000Hz
44100
48000
88200
96000
176400
192000
352800
384000
705600
768000
Audio buffer frame size : 14 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: Yes
Virtual: Yes
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: DSD via PCM 1.1
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x2f 2 channels starting at 1
30 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 768kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 705.6kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 384kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 352.8kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 192kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 176.4kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 768kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 705.6kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 768kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 705.6kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 384kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 352.8kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 192kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 176.4kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 44.1kHz

40 physical formats
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 768kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 705.6kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 768kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 705.6kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 384kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 352.8kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 192kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 176.4kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 88.2kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 44.1kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 768kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 705.6kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 768kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 705.6kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 384kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 352.8kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 192kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 176.4kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 44.1kHz

Local devices found : 4
Device #0: ID 0x4c Built-in Output Manufacturer: Apple Inc. Model UID: AppleHDA:88 UID: AppleHDAEngineOutput:1B,0,1,2:0
Device #1: ID 0x2e X-SPDIF 2 Manufacturer: Matrix Audio Model UID: X-SPDIF 2:20B1:2004 UID: AppleUSBAudioEngine:Matrix Audio:X-SPDIF 2:14200000:1
Device #2: ID 0x37 Mixlr AudioLink Manufacturer: Mixlr Model UID: com_mixlr_driver_MixlrAudioDevice:Mixlr UID: MixlrAudioEngine:0
Device #3: ID 0x2a Jump Desktop Audio Manufacturer: Phase Five Systems LLC Model UID: com.p5sys.jump.audio.driver UID: com.p5sys.jump.audio.driver_v001

UPnP devices found : 1
Device #0: ID 0x0 [TV] Samsung 7 Series (65) UID: uuid:e7eb365a-a2ac-468c-acc5-e2938f3f5b39 Location: http://192.168.1.111:9197/dmr

Hello @rdguidry,

Before you try to sync your tracks with Audirvana, can you open the console app of MacOS, search for Audirvana and try to sync your tracks again? Do you see some errors in in Console?

error 05:13:03.981051-0600 Audirvana CGContextSetLineWidth: invalid line width: negative values are not allowed.
error 05:13:11.221251-0600 tccd Prompting policy for hardened runtime; service: kTCCServiceCalendar requires entitlement com.apple.security.personal-information.calendars but it is missing for RESP:{ID: com.audirvana.Audirvana, PID[17441], auid: 501, euid: 501, responsible path: ‘/Applications/Audirvana.app/Contents/MacOS/Audirvana’, binary path: ‘/Applications/Audirvana.app/Contents/MacOS/Audirvana’}, ACC:{ID: com.apple.appkit.xpc.openAndSavePanelService, PID[17447], auid: 501, euid: 501, binary path: ‘/System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/com.apple.appkit.xpc.openAndSavePanelService.xpc/Contents/MacOS/com.apple.appkit.xpc.openAndSavePanelService’}, REQ:{ID: com.apple.mds, PID[137], auid: 0, euid: 0, binary path: ‘/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds’}
error 05:13:24.469187-0600 Audirvana CGContextSetLineWidth: invalid line width: negative values are not allowed.
error 05:13:31.221653-0600 Audirvana CGContextSetLineWidth: invalid line width: negative values are not allowed.

@Damien3 can you tell me what those error codes mean?

Also check the minimum SMB level setting in DSM. It needs to be min. SMB level 2 starting with Catalina.

Yes, thank you. I saw you post this in a previous thread and made the adjustment prior to my last attempt.

I have a similar issue but not sure if the same reasons. When I add new albums to my music folder on my Synology NAS they will only appear in my library if I restart the app on my Mac. I can’t find a way to start a manual rescan. Sync seems to happen for a short while after an app relaunch - there was an app update the other day and I added an album after the update and it did appear in my library but I added another album tonight about 2 hours ago and it is still not showing up. When I check settings and the path to my music, at the end of the row the word auto is there but the word ‘off’ next to it instead of ‘sync’ and I can’t change it.