Tidal - Lags/crashes when streaming/browsing (A 3.5.3, Win10)

Hello!

I’m experiencing an issue with Audirvana 3.5.3 on Windows 10 when browsing/streaming from Tidal.

Tidal appears to be generally rather sluggish. When a new track starts, it makes everything very laggy (including my remote connection to the company’s server when I work from home; working while listening to shorter tracks becomes an exercise in frustration.) Sometimes, when clicking on a band or clicking play on a track, Audirvana starts playing the song but also becomes unresponsive for several seconds, as though it was crashing. If left alone, it keeps playing and resumes normal operation after a while, but it’s rather bothersome.

Reducing the amount of memory allocated for pre-loading tracks seems to reduce the issue, although even with this setting at the minimum the problem still occurs. “Use large WASAPI I/O buffer” does not appear to have an effect, whether on or off (I usually keep it on, though I’m unsure what it does.)

On occasion, Audirvana will also generate a crash report upon quitting. I’m happy to send these over for inspection, but I’ll need help finding them as the error message doesn’t say where they are being saved.

Any idea how to circumvent the lag/crash issue? It never occurs with my local library.

My computer specs:
i7 4790k
16Gb DDR3 2400Mhz
Samsung 850 EVO SSD

Thanks,
Andrea

Hello @AndreaColombo, can you send me your logs? It can be in two different locations :

  1. C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana\Audirvana
  2. C:\Users[your login]\AppData\Local\Audirvana\Audirvana

you can send it by mail to support@audirvana.com

1 Like

Hi @Damien3,

Sent the logs over as requested.

Thank you for taking the time to look into this.

Kind regards,
Andrea