TIDAL not connecting

I use windows 10 with a Tidal subscription and I am able to connect since a new Audirvana update. When I load a song, player says ‘initializing audio device’ then ‘ loading first track’ then nothing happens. If a repeat and try to load another song, the player is stuck on ‘loading first track’. Can the community please help?

Thank you

Hello @Patusa,

Can you send me a copy of the “Debug Info”? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

Do I copy paste or did you get the Debug info.
I can’t copy paste.

You just need to press the button Debug info and you will be able to paste it here.

Audirvana 3.5.40

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: E:\Music
Library database path: C:\Users\patri\AppData\Local\Audirvana\AudirvanaPlus\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
TIDAL: Connected as FREE

=================== AUDIO DEVICE ========================

Preferred device: Living room Model UID:Devialet Living room UID:uuid:3257a561-f31b-4aa6-89d9-9de3e25dea53

Selected device:
UPnP device at http://192.168.1.81:32933/3257a561-f31b-4aa6-89d9-9de3e25dea53.xml
Living room Manufacturer:Devialet
Model UID:Devialet Living room UID:uuid:3257a561-f31b-4aa6-89d9-9de3e25dea53

10 available sample rates up to 768000Hz
44100
48000
88200
96000
176400
192000
352800
384000
705600
768000
Volume control: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
UPnP/DLNA supported protocols:
http-get::application/ogg:
http-get::audio/3gpp:
http-get::audio/3gpp2:
http-get::audio/aac:
http-get::audio/aacp:
http-get::audio/aiff:
http-get::audio/amr:
http-get::audio/amr-nb:
http-get::audio/amr-wb:
http-get::audio/atrac:
http-get::audio/atrac-advanced-lossless:
http-get::audio/flac:
http-get::audio/l16;channels=1;rate=44100:
http-get::audio/l16;channels=2;rate=44100:
http-get::audio/l16;rate=44100:
http-get::audio/l16;rate=44100;channels=1:
http-get::audio/l16;rate=44100;channels=2:
http-get::audio/l16;channels=1;rate=48000:
http-get::audio/l16;channels=2;rate=48000:
http-get::audio/l16;rate=48000:
http-get::audio/l16;rate=48000;channels=1:
http-get::audio/l16;rate=48000;channels=2:
http-get::audio/m4a:
http-get::audio/midi:
http-get::audio/mp4:
http-get::audio/mp4a:
http-get::audio/mp4a-latm:
http-get::audio/mpeg:
http-get::audio/mpeg3:
http-get::audio/mpeg4-generic:
http-get::audio/mpga:
http-get::audio/ogg:
http-get::audio/opus:
http-get::audio/vnd.dlna.adts:
http-get::audio/vnd.wave:
http-get::audio/wav:
http-get::audio/wave:
http-get::audio/x-aac:
http-get::audio/x-ac3:
http-get::audio/x-aiff:
http-get::audio/x-flac:
http-get::audio/x-flac+ogg:
http-get::audio/x-m4a:
http-get::audio/x-m4b:
http-get::audio/x-m4p:
http-get::audio/x-mid:
http-get::audio/x-midi:
http-get::audio/x-mod:
http-get::audio/x-monkeys-audio:
http-get::audio/x-mpeg:
http-get::audio/x-mpeg3:
http-get::audio/x-mpequrl:
http-get::audio/x-ms-asf:
http-get::audio/x-ms-wma:
http-get::audio/x-vorbis:
http-get::audio/x-vorbis+ogg:
http-get::audio/x-wav:
DLNA 1.5: Yes
Gapless playback: Yes
Missing events workaround: No
Can play native DSD: No
Number of channels: 2
Use as stereo device only: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian 44.1kHz
2 ch Integer PCM 32bit little endian 44.1kHz
2 ch Integer PCM 16bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian 88.2kHz
2 ch Integer PCM 32bit little endian 88.2kHz
2 ch Integer PCM 16bit little endian 176.4kHz
2 ch Integer PCM 24bit little endian 176.4kHz
2 ch Integer PCM 32bit little endian 176.4kHz
2 ch Integer PCM 16bit little endian 352.8kHz
2 ch Integer PCM 24bit little endian 352.8kHz
2 ch Integer PCM 32bit little endian 352.8kHz
2 ch Integer PCM 16bit little endian 705.6kHz
2 ch Integer PCM 24bit little endian 705.6kHz
2 ch Integer PCM 32bit little endian 705.6kHz
2 ch Integer PCM 16bit little endian 48kHz
2 ch Integer PCM 24bit little endian 48kHz
2 ch Integer PCM 32bit little endian 48kHz
2 ch Integer PCM 16bit little endian 96kHz
2 ch Integer PCM 24bit little endian 96kHz
2 ch Integer PCM 32bit little endian 96kHz
2 ch Integer PCM 16bit little endian 192kHz
2 ch Integer PCM 24bit little endian 192kHz
2 ch Integer PCM 32bit little endian 192kHz
2 ch Integer PCM 16bit little endian 384kHz
2 ch Integer PCM 24bit little endian 384kHz
2 ch Integer PCM 32bit little endian 384kHz
2 ch Integer PCM 16bit little endian 768kHz
2 ch Integer PCM 24bit little endian 768kHz
2 ch Integer PCM 32bit little endian 768kHz

Current device transportInfo:
CurrentTransportState: NO_MEDIA_PRESENT
CurrentTransportStatus: OK
CurrentSpeed: 1
Current device MediaInfo:
NrTracks: 0
MediaDuration: 0:00:00.000
CurrentURI:
CurrentURIMetadata:
nextURI:
nextURIMetadata:
PlayMedium: NONE
RecordMedium: NOT_IMPLEMENTED
WriteStatus: NOT_IMPLEMENTED

Current device AVT service description:

<?xml version="1.0"?> 1 0 SetAVTransportURI InstanceID in A_ARG_TYPE_InstanceID CurrentURI in AVTransportURI CurrentURIMetaData in AVTransportURIMetaData SetNextAVTransportURI InstanceID in A_ARG_TYPE_InstanceID NextURI in NextAVTransportURI NextURIMetaData in NextAVTransportURIMetaData GetMediaInfo InstanceID in A_ARG_TYPE_InstanceID NrTracks out NumberOfTracks MediaDuration out CurrentMediaDuration CurrentURI out AVTransportURI CurrentURIMetaData out AVTransportURIMetaData NextURI out NextAVTransportURI NextURIMetaData out NextAVTransportURIMetaData PlayMedium out PlaybackStorageMedium RecordMedium out RecordStorageMedium WriteStatus out RecordMediumWriteStatus GetMediaInfo_Ext InstanceID in A_ARG_TYPE_InstanceID CurrentType out CurrentMediaCategory NrTracks out NumberOfTracks MediaDuration out CurrentMediaDuration CurrentURI out AVTransportURI CurrentURIMetaData out AVTransportURIMetaData NextURI out NextAVTransportURI NextURIMetaData out NextAVTransportURIMetaData PlayMedium out PlaybackStorageMedium RecordMedium out RecordStorageMedium WriteStatus out RecordMediumWriteStatus GetTransportInfo InstanceID in A_ARG_TYPE_InstanceID CurrentTransportState out TransportState CurrentTransportStatus out TransportStatus CurrentSpeed out TransportPlaySpeed GetCurrentTransportActions InstanceID in A_ARG_TYPE_InstanceID Actions out CurrentTransportActions GetPositionInfo InstanceID in A_ARG_TYPE_InstanceID Track out CurrentTrack TrackDuration out CurrentTrackDuration TrackMetaData out CurrentTrackMetaData TrackURI out CurrentTrackURI RelTime out RelativeTimePosition AbsTime out AbsoluteTimePosition RelCount out RelativeCounterPosition AbsCount out AbsoluteCounterPosition GetDeviceCapabilities InstanceID in A_ARG_TYPE_InstanceID PlayMedia out PossiblePlaybackStorageMedia RecMedia out PossibleRecordStorageMedia RecQualityModes out PossibleRecordQualityModes GetTransportSettings InstanceID in A_ARG_TYPE_InstanceID PlayMode out CurrentPlayMode RecQualityMode out CurrentRecordQualityMode Stop InstanceID in A_ARG_TYPE_InstanceID Play InstanceID in A_ARG_TYPE_InstanceID Speed in TransportPlaySpeed Pause InstanceID in A_ARG_TYPE_InstanceID Seek InstanceID in A_ARG_TYPE_InstanceID Unit in A_ARG_TYPE_SeekMode Target in A_ARG_TYPE_SeekTarget Next InstanceID in A_ARG_TYPE_InstanceID Previous InstanceID in A_ARG_TYPE_InstanceID X_DLNA_GetBytePositionInfo InstanceID in A_ARG_TYPE_InstanceID TrackSize out X_DLNA_CurrentTrackSize RelByte out X_DLNA_RelativeBytePosition AbsByte out X_DLNA_AbsoluteBytePosition SetPlayMode InstanceID in A_ARG_TYPE_InstanceID NewPlayMode in CurrentPlayMode TransportState string STOPPED PAUSED_PLAYBACK PAUSED_RECORDING PLAYING RECORDING TRANSITIONING NO_MEDIA_PRESENT TransportStatus string OK ERROR_OCCURRED CurrentMediaCategory string NO_MEDIA TRACK_AWARE TRACK_UNAWARE CurrentTransportActions string PlaybackStorageMedium string UNKNOWN DV MINI-DV VHS W-VHS S-VHS D-VHS VHSC VIDEO8 HI8 CD-ROM CD-DA CD-R CD-RW VIDEO-CD SACD MD-AUDIO MD-PICTURE DVD-ROM DVD-VIDEO DVD-R DVD+RW DVD-RW DVD-RAM DVD-AUDIO DAT LD HDD MICRO-MV NETWORK NONE NOT_IMPLEMENTED SD PC-CARD MMC CF BD MS HD_DVD RecordStorageMedium string UNKNOWN DV MINI-DV VHS W-VHS S-VHS D-VHS VHSC VIDEO8 HI8 CD-ROM CD-DA CD-R CD-RW VIDEO-CD SACD MD-AUDIO MD-PICTURE DVD-ROM DVD-VIDEO DVD-R DVD+RW DVD-RW DVD-RAM DVD-AUDIO DAT LD HDD MICRO-MV NETWORK NONE NOT_IMPLEMENTED SD PC-CARD MMC CF BD MS HD_DVD PossiblePlaybackStorageMedia string NONE NETWORK PossibleRecordStorageMedia string CurrentPlayMode string NORMAL NORMAL TransportPlaySpeed string 1 RecordMediumWriteStatus string WRITABLE PROTECTED NOT_WRITABLE UNKNOWN NOT_IMPLEMENTED CurrentRecordQualityMode string 0:EP 1:LP 2:SP 0:BASIC 1:MEDIUM 2:HIGH NOT_IMPLEMENTED PossibleRecordQualityModes string NumberOfTracks ui4 0 512 CurrentTrack ui4 0 512 1 CurrentTrackDuration string CurrentMediaDuration string CurrentTrackMetaData string CurrentTrackURI string AVTransportURI string AVTransportURIMetaData string NextAVTransportURI string NextAVTransportURIMetaData string RelativeTimePosition string AbsoluteTimePosition string RelativeCounterPosition i4 AbsoluteCounterPosition i4 LastChange string A_ARG_TYPE_SeekMode string ABS_TIME REL_TIME TRACK_NR ABS_COUNT REL_COUNT X_DLNA_REL_BYTE A_ARG_TYPE_SeekTarget string A_ARG_TYPE_InstanceID ui4 X_DLNA_RelativeBytePosition string X_DLNA_AbsoluteBytePosition string X_DLNA_CurrentTrackSize string

Current device RootDevice description:

<?xml version="1.0"?> 1 0 urn:schemas-upnp-org:device:MediaRenderer:1 Living room Devialet https://www.devialet.com The best sound in the world Phantom 2.11.3 https://www.devialet.com/phantom-speaker/ M30P00048P314 uuid:3257a561-f31b-4aa6-89d9-9de3e25dea53 image/jpeg 32 32 24 /DvltRygelRendererPlugin-32x32x24.jpg image/jpeg 120 120 24 /DvltRygelRendererPlugin-120x120x24.jpg image/png 32 32 24 /DvltRygelRendererPlugin-32x32x24.png image/png 120 120 24 /DvltRygelRendererPlugin-120x120x24.png urn:schemas-upnp-org:service:ConnectionManager:1 urn:upnp-org:serviceId:ConnectionManager /xml/ConnectionManager.xml /Control/DvltRygelRendererPlugin/RygelSinkConnectionManager /Event/DvltRygelRendererPlugin/RygelSinkConnectionManager urn:schemas-upnp-org:service:AVTransport:1 urn:upnp-org:serviceId:AVTransport /xml/AVTransport2.xml /Control/DvltRygelRendererPlugin/RygelAVTransport /Event/DvltRygelRendererPlugin/RygelAVTransport urn:schemas-upnp-org:service:RenderingControl:1 urn:upnp-org:serviceId:RenderingControl /xml/RenderingControl2.xml /Control/DvltRygelRendererPlugin/RygelRenderingControl /Event/DvltRygelRendererPlugin/RygelRenderingControl DMR-1.51

UPnP devices found : 1
Device #0Living room UID: uuid:3257a561-f31b-4aa6-89d9-9de3e25dea53 Location: http://192.168.1.81:32933/3257a561-f31b-4aa6-89d9-9de3e25dea53.xml

Max. memory for audio buffers: 6834MB

Local Audio Engine:WASAPI

Local devices found : 1
Device #0: Speakers / Headphones (Realtek Audio) Manufacturer: Model UID: Speakers / Headphones (Realtek Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{45d3d206-c92a-4217-a11a-2b4f0faaff90}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Are you subscribed to Tidal? Can you check on https://my.tidal.com/fr/account/subscription