Tidal not showing up on the left menu

I’ve connected to my tidal account but it’s not showing up at all.


Screenshot 2022-01-03 at 08.08.51

debug info:

Audirvana Studio 1.9.0 (10900)

macOS 11.6.1 with 32GB physical RAM

Connected account of : []

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
r8brain to DSD128 with filter type C
r8brain filter parameters
Bandwidth = 99.5%
Stop band attenuation 218dB
Phase linear

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: by album
SW volume control: ON

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: /Volumes/Data/Music/Stream
iTunes/Music library synchronization: not synchronized
Library database path: /Users/kbhatt/Library/Application Support/Audirvana/AudirvanaDatabase.sqlite

Remote Control server:
Listening on 127.0.0.1 on port 63739

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

CoreAudio audio path, buffer I/O frame size: 512

Max. memory for audio buffers: 29696MB
Exclusive access: Enabled
Integer mode: Enabled

Preferred device:
NAIM AUDIO NAIM - LIVING ROOM
Model UID:Naim Audio Naim - Living Room
UID:uuid:18f28750-f474-46fe-8ce9-640ce65d8fd7

Active Sample Rate: 48kHz
Hog Mode is off

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
ID 0x51 MacBook Pro Speakers
Manufacturer: Apple Inc.
Model Name: Apple Inc. MacBook Pro Speakers
Model UID: Speaker
UID: BuiltInSpeakerDevice

4 available sample rates up to 96000Hz
44100
48000
88200
96000
Audio buffer frame size : 15 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: Yes
Virtual: Yes
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x52 2 channels starting at 1
4 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz

4 physical formats
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz

Local devices found : 3
Device #0: ID 0x66 HDMI Monitor Manufacturer: Apple Inc. Model UID: AppleGFXHDA:0 UID: AppleGFXHDAEngineOutputDP:10001:0:{AE1A-9D31-00000000} Model Name: Apple Inc. HDMI Monitor
Device #1: ID 0x5d USB PnP Audio Device Manufacturer: Unknown Manufacturer Model UID: USB PnP Audio Device:0C76:161F UID: AppleUSBAudioEngine:Unknown Manufacturer:USB PnP Audio Device:14143000:1 Model Name: Unknown Manufacturer USB PnP Audio Device
Device #2: ID 0x51 MacBook Pro Speakers Manufacturer: Apple Inc. Model UID: Speaker UID: BuiltInSpeakerDevice Model Name: Apple Inc. MacBook Pro Speakers

UPnP devices found : 5
Device #0: ID 0x0 Marantz SR7012 UID: uuid:c39faab3-1618-19a2-0080-0005cdf1c726 Location: http://192.168.1.144:60006/upnp/desc/aios_device/aios_device.xml
Device #1: ID 0x0 Marantz SR7012 UID: uuid:37446583-7c40-180e-0080-0005cdf1c726 Location: http://192.168.1.144:60006/upnp/desc/aios_device/aios_device.xml
Device #2: ID 0x0 Marantz SR7012 UID: uuid:17e1ba2f-b4a6-1713-0080-0005cdf1c726 Location: http://192.168.1.144:60006/upnp/desc/aios_device/aios_device.xml
Device #3: ID 0x0 Marantz SR7012 UID: uuid:7d6fb535-19f8-c2ab-29fe-c3c4e32f1f65 Location: http://192.168.1.144:60006/upnp/desc/aios_device/aios_device.xml
Device #4: ID 0x0 Marantz SR7012 UID: uuid:4c91e070-5d8a-979c-435b-bb37eebad88b Location: http://192.168.1.144:60006/upnp/desc/aios_device/aios_device.xml

Hello @md127,

do you have to connect to your Audirvāna Studio account each time you open the app?

I had to log in to Tidal in the browser and restart Audirvāna thereafter. Seems to be working now.

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