Tidal - pick one song, plays another on same album

[Idrachman]

Hello @Antoine @Manuel , Just came across an issue:
I pick a song on James Taylor “The essential James Taylor”, Sweet Baby James track and it plays track 13 - Handy Man.
This happens no matter which other song I pick.
Doesn’t happen other albums or from other artists.
This does not happen when using the TIDAL app running on the PC.

I have two instances of Audirvana that I can use on two different PCs and BOTH do exactly the same thing. Running Windows 10 home and Pro, version 3.5.12, two different DACs both connected directly via USB to the PCs.

[Idrachman]

why isn’t there a reply to my issue? What additional information do you need from me to diagnose?

[Antoine]

Hello @Idrachman,

can you make a screenshot while you have this issue?

[Idrachman]

your latest version is hanging, causing mouse problems on my PC. Can’t use it since it locks up.

[Idrachman]

Seems that now on Audirvana (not the remote iOS app), all of the songs before Handyman are greyed out. I’ve been looking for release notes to understand what this means. They don’t play and therefore the 1st song, Handyman does.

Is this the reason why if I pick a song above Handyman on the list, Handyman plays?

[Antoine]

Can you send me a copy of the “Debug Info”? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

[Idrachman]

Audirvana 3.5.37

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: M:
Library database path: C:\Users\Ian\AppData\Local\Audirvana\AudirvanaPlus\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 4902MB

Local Audio Engine:ASIO 2 driver version 1091

Preferred device:
S2 Digital (2- Pre Box S2 Digital)
Model UID:S2 Digital (2- Pre Box S2 Digital)
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{2ea569f3-ae8d-4b58-bcb1-aa80b63edf70}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Active Sample Rate: 44.1kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
Pro-Ject Box ASIO Driver Manufacturer:
Model UID:Pro-Ject Box ASIO Driver UID:Pro-Ject Box ASIO Driver

14 available sample rates up to 22579200Hz
44100
48000
88200
96000
176400
192000
352800
384000
705600
768000
2822400
5644800
11289600
22579200
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to MQA Decoder
DSD capability: Raw DSD (MSB)
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 32bit little endian 44.1kHz
2 ch Integer PCM 32bit little endian 48kHz
2 ch Integer PCM 32bit little endian 88.2kHz
2 ch Integer PCM 32bit little endian 96kHz
2 ch Integer PCM 32bit little endian 176.4kHz
2 ch Integer PCM 32bit little endian 192kHz
2 ch Integer PCM 32bit little endian 352.8kHz
2 ch Integer PCM 32bit little endian 384kHz
2 ch Integer PCM 32bit little endian 705.6kHz
2 ch Integer PCM 32bit little endian 768kHz
2 ch DSD 8bit big endian in 8bit chunk 2822.4kHz
2 ch DSD 8bit big endian in 8bit chunk 5644.8kHz
2 ch DSD 8bit big endian in 8bit chunk 11289.6kHz
2 ch DSD 8bit big endian in 8bit chunk 22579.2kHz

Local devices found : 2
Device #0: Pro-Ject Box ASIO Driver Manufacturer: Model UID: Pro-Ject Box ASIO Driver UID: Pro-Ject Box ASIO Driver
Device #1: Realtek ASIO Manufacturer: Model UID: Realtek ASIO UID: Realtek ASIO

UPnP devices found : 3
Device #0DMP-BDT220 UID: uuid:4D454930-0100-1000-8000-8CC12131B6C7 Location: http://192.168.1.6:60606/8CC12131B6C7/Server0/ddd
Device #1Moode UPNP UID: uuid:2dfea03c-6f8a-b387-b7bd-b827eb888fd7 Location: http://192.168.1.72:49152/description.xml
Device #2SR5007 UID: uuid:5f9ec1b3-ff59-19bb-8530-000678131a86 Location: http://192.168.1.14:8080/description.xml

[Antoine]

I checked on my side and have the same behavior. Tidal as blocked some title of this albums for third party app. This is a restriction imposed from the right holders.