TIDAL playback micro-pausing and skipping HELP!

Hello all. I’ve seen this coming out across this forum several times. My playback experience has deteriorated and I can’t figure out why.

My playback (source: Tidal) is uneven and stops for perhaps a second, then resumes, and then it stops perhaps one minute later. The song micro-pauses un-evenly during playback, resulting in a miserable experience. Please help!

All the best, Ed

Hello @Eduardomec,

Can you send me a copy of the “Debug Info” while you have the issue? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

@Damien3, see below:

Audirvana 3.5.42

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX custom frequencies
SoX filter parameters
Bandwidth at 0dB = 81.9962
Filter max length = 30000
Anti-aliasing = 100
Phase = 60

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: D:\My Music
Library database path: C:\Users\Dudu\AppData\Local\Audirvana\AudirvanaPlus\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 8652MB

Local Audio Engine:ASIO 2 driver version 1037

Preferred device:
XMOS USB Audio 2.0 ST 3004
Model UID:XMOS USB Audio 2.0 ST 3004
UID:XMOS USB Audio 2.0 ST 3004

Currently playing in Integer Mode:
Device: 2ch 32bits Integer, 8 bytes per frame 88.2kHz

Active Sample Rate: 88.2kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: ON

Selected device:
Local audio device
XMOS USB Audio 2.0 ST 3004 Manufacturer:
Model UID:XMOS USB Audio 2.0 ST 3004 UID:XMOS USB Audio 2.0 ST 3004

8 available sample rates up to 384000Hz
44100
48000
88200
96000
176400
192000
352800
384000
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 32bit little endian 44.1kHz
2 ch Integer PCM 32bit little endian 48kHz
2 ch Integer PCM 32bit little endian 88.2kHz
2 ch Integer PCM 32bit little endian 96kHz
2 ch Integer PCM 32bit little endian 176.4kHz
2 ch Integer PCM 32bit little endian 192kHz
2 ch Integer PCM 32bit little endian 352.8kHz
2 ch Integer PCM 32bit little endian 384kHz

Local devices found : 1
Device #0: XMOS USB Audio 2.0 ST 3004 Manufacturer: Model UID: XMOS USB Audio 2.0 ST 3004 UID: XMOS USB Audio 2.0 ST 3004

UPnP devices found : 6
Device #0Denon UID: uuid:f05be2ef-fa90-12f8-0080-0005cd8c13bb Location: http://10.0.0.230:60006/upnp/desc/aios_device/aios_device.xml
Device #1Living Room TV UID: uuid:23456789-1234-1010-8000-38184CA3CC42 Location: http://10.0.0.206:52323/MediaRenderer.xml
Device #2Denon UID: uuid:848b0aba-21d1-1624-0080-0005cd8c13bb Location: http://10.0.0.230:60006/upnp/desc/aios_device/aios_device.xml
Device #3Denon UID: uuid:88ff9800-5109-1b28-0080-0005cd8c13bb Location: http://10.0.0.230:60006/upnp/desc/aios_device/aios_device.xml
Device #4Denon UID: uuid:044ecc9e-be0f-21fa-970d-9b704dcc080a Location: http://10.0.0.230:60006/upnp/desc/aios_device/aios_device.xml
Device #5Denon UID: uuid:277c28c3-dcea-1dca-cd3b-d17b88ae33e8 Location: http://10.0.0.230:60006/upnp/desc/aios_device/aios_device.xml

also to give you context:

The sample track where the problem is quite irritating is Dream Theater - A Change of Seasons (FLAC MQA 16b/44.1 Khz), upsampled with SOX to 88.2 (makes a substantial difference so I don’t want to give this up).

Used to work flawlessly until perhaps a month ago. Actions taken:

  1. turn upsampling on and off - no effect
  2. rebuilt everything at the maintenance section in settings
  3. played with max memory alloc’d for track pre loads - no effect
  4. Ran all windows updates
  5. Changed audirvana’s processor priority in task manager.

Nothing really works. sometimes it is worse, sometimes it is better. But in general, the song micro-pauses about every 10 seconds, but this interval is irregular.

If you can help me, I can help you back by documenting the issue and posting it for the other users in the forum.

Thanks, Ed

Oh, and the playback device: Douk USB to coax converter, then coax RCA cable sent to my Onkyo AVR.

It’s pointless to have upsampling active on MQA files. Audirvana will “unfold” the MQA file to the same resolution anyway.

Try to reduce the pre-load memory allocation to 2048MB.

Hello @Eduardomec,

Can you do a test in WASAPI instead of ASIO in the audio output menu? Have you also made a test by selecting your Denon in the audio output?

Hello @Damien3 and @bitracer - thanks for your responses.

So, the problem went away. I can’t precisely point what was the actual culprit, but I did log everything system-wise that I did.

  1. SOX left as it was.
  2. Memory usage reduced to 2048 Mb
  3. Audirvana process priority in task manager increased to above normal (doubt this would have anything to do but who knows)
  4. updated motherboard and video drivers
  5. swapped USB ports

After a few reboots, noticed I could playback perfectly for hours, so I’m considering this as closed. What actually did the trick is somewhat cloudy but it has to be some of the actions above.

Your product is amazing.

Best wishes to you and family, Ed

Oh, @Damien3, why is that that Audirvana detects 5 Denon AVRs in upnp, though I obviously only have one? Anyway we can hide the duplicates?

Cheers

UPnP devices found : 6
Device #0Denon UID: uuid:f05be2ef-fa90-12f8-0080-0005cd8c13bb Location: http://10.0.0.230:60006/upnp/desc/aios_device/aios_device.xml
Device #1Living Room TV UID: uuid:23456789-1234-1010-8000-38184CA3CC42 Location: http://10.0.0.206:52323/MediaRenderer.xml
Device #2Denon UID: uuid:848b0aba-21d1-1624-0080-0005cd8c13bb Location: http://10.0.0.230:60006/upnp/desc/aios_device/aios_device.xml
Device #3Denon UID: uuid:88ff9800-5109-1b28-0080-0005cd8c13bb Location: http://10.0.0.230:60006/upnp/desc/aios_device/aios_device.xml
Device #4Denon UID: uuid:044ecc9e-be0f-21fa-970d-9b704dcc080a Location: http://10.0.0.230:60006/upnp/desc/aios_device/aios_device.xml
Device #5Denon UID: uuid:277c28c3-dcea-1dca-cd3b-d17b88ae33e8 Location: http://10.0.0.230:60006/upnp/desc/aios_device/aios_device.xml

This is a HEOS compatibility issue that need to be solved, we contacted Denon about it and they told us that we need to integrate HEOS to have the proper detection… This is for the moment not our development priority but we will surely taking a look a it when it will be possible in our schedule.