Tidal promotion code reset

I would like to have my promotion code reset. Tidal support requests me to do so as follows. Please respond.

Thank you,

I tested the code XXXXXXXXXX and it shows invalid, this means you will have to contact Audirvana so they can issue a different code or link.

Is there anything else I may assist you with?

Can you reset this code?

Unfortunately we cannot reset codes here at TIDAL support.

You will have to reach out to Audirvana