Tidal worked before purchase, not after

Ctwest · February 15, 2021, 1:03am

I installed the trial version on my desktop and laptop and love it so I purchased it. When I purchased Audirvana, all of the sudden on my laptop only it says that my Tidal login information is incorrect. I’ve uninstalled and reinstalled Audirvana with no result. So now I can only get it on my desktop when I had both before.

Antoine · February 15, 2021, 9:56am

Hello @Ctwest,

Are you using a Windows 10 or MacOS device when you have the issue?

Ctwest · February 15, 2021, 10:01pm

Windows 10 on both the laptop and desktop

Antoine · February 16, 2021, 8:36am

Can you try to reinstall Audirvana?

Ctwest · February 17, 2021, 1:07am

I did reinstall it with the same result

bitracer · February 17, 2021, 7:40am

Have you tried to login into Tidal directly. Maybe something is wrong with the account.

Ctwest · February 17, 2021, 6:10pm

Tidal is working fine

Antoine · February 18, 2021, 7:45am

Have you tried to reset your password?

Ctwest · February 19, 2021, 11:45pm

I did try resetting my password on Tidal, but do you mean Audirvana?

Antoine · February 22, 2021, 9:25am

You don’t have password for Audirvana so Tidal, have you tried again?

Ctwest · February 26, 2021, 5:31pm

I did try again uninstalling everything and re-installing and it now seems to be working!

system · December 22, 2022, 2:26pm

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