Too many installs - can't fix

I had the program installed on my laptop. I recently purchased an iMac and wiped my laptop clean, removing all existing files and programs. Upon launching the program on my iMac it says that “There are too many installs for your license. Uninstall Audirvana on one of your computers before trying again.”

Since the laptop was wiped clean, it is impossible for me to “uninstall” it from that computer.

I’ve sent a message via the contact page last week and haven’t heard anything. So…how can I get this fixed?