Trouble Downloading Windows Version

I have just converted my license to Cross Platform. I received an email with the download link and key. However, it said I have already registered. I could not download the software. Also, please remove my computers from the license database, so I can activate the software again to my windows and mac computers as soon as possible. Thanks

It was finally able to install the windows versions. It was installed with using windows app installer, but how do I download and keep a copy off line like in MacOS so I don’t have to download it again?

Hello @anhy10,

I have removed all your computers from the license database. You won’t be able to keep an offline copy since there is no installer anymore for Windows 10 and need to use App-Installer to install Audirvana for Windows 10.

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