Unable to connect to Qobuz

🖥️ Audirvāna Streaming
1

All of a sudden unable to reconnect to Qobuz account on the streaming tab.

2

You went to audirvana preferences?? account tab, disconnect from quobuz… restart computer maybe, then open audirvana, go again to account then reconnect to Quobuz

3

Yes. Also reconnected to Audirvana. Qobuz was acting strange, so I disconnected and now not able to reconnect. Login screen appears, enter login info, press signin and nothing.

4

Hi @carvalho1226,

Can you go into the Audirvāna settings and in the My Account section? You will see a ‘Start Log Session’ button; click on it and reproduce your issue. After you reproduce it, click 'Stop Log Session’ and send me the audirvana_studio.log you can find by clicking the 'Open Log Folder’ button at [email protected].

5

I have no idea what happened, but I was able to launch AS on another machine, log into Qobuz, shut it down, and then successfully connect to Qobuz via AS on the machine that wouldn’t connect earlier.

1 Like
6

Is there an official solution to this issue? I’m experiencing the exact same issue again, and the workaround doesn’t seem like a very good permanent solution.

7

Hi @carvalho1226 , can you please do what I asked in my previous message and send me the corresponding file?

8

File has been emailed to support.

Thank you…