Unable to load any tracks on windows 10 pc

Hi…I am unable to load any tracks on audirvana on my windows 10 pc. i am trying to stream it to my denon ceol n9 system. It has worked in the past but not without some buffering on high resolution tracks…thank you.

Hello @blackboab40,

Can you check the firewall settings: In Settings > Update and Security > Windows Security > Firewall and Network Protection > Allow an application through firewall, make sure that Audirvana is allowed to access the network.

Yes…program is allowed to access the network.

Have you tried to reboot your computer?

Can you send me a copy of the “Debug Info”? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message.

Audirvana 3.5.42

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 0 folders
Library database path: C:\Users\rober\AppData\Local\Audirvana\AudirvanaPlus\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
TIDAL: Connected as FREE

=================== AUDIO DEVICE ========================

Preferred device: Denon CEOL Model UID:Denon Denon CEOL UID:uuid:5f9ec1b3-ff59-19bb-8530-0005cd6563b9

Selected device:
UPnP device at http://192.168.0.14:8080/description.xml
Denon CEOL Manufacturer:Denon
Model UID:Denon Denon CEOL UID:uuid:5f9ec1b3-ff59-19bb-8530-0005cd6563b9

4 available sample rates up to 96000Hz
44100
48000
88200
96000
Volume control: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
UPnP/DLNA supported protocols:
http-get::audio/L16;rate=44100;channels=1:DLNA.ORG_PN=LPCM
http-get:
:audio/L16;rate=44100;channels=2:DLNA.ORG_PN=LPCM
http-get::audio/L16;rate=48000;channels=1:DLNA.ORG_PN=LPCM
http-get:
:audio/L16;rate=48000;channels=2:DLNA.ORG_PN=LPCM
http-get::audio/mpeg:DLNA.ORG_PN=MP3
http-get:
:audio/x-ms-wma:DLNA.ORG_PN=WMABASE
http-get::audio/x-ms-wma:DLNA.ORG_PN=WMAFULL
http-get:
:audio/mp4:DLNA.ORG_PN=AAC_ISO
http-get::audio/mp4:DLNA.ORG_PN=AAC_ISO_320
http-get:
:audio/3gpp:DLNA.ORG_PN=AAC_ISO
http-get::audio/3gpp:DLNA.ORG_PN=AAC_ISO_320
http-get:
:audio/vnd.dlna.adts:DLNA.ORG_PN=AAC_ADTS
http-get::audio/vnd.dlna.adts:DLNA.ORG_PN=AAC_ADTS_320
http-wavetunes:
:audio/x-ms-wma:*
http-get::audio/wav:
http-get::audio/x-wav:
http-get::audio/flac:
http-get::audio/x-flac:
http-get::audio/x-m4a:
http-get::audio/x-mp4:
http-get::audio/aiff:
http-get::audio/x-aiff:
DLNA 1.5: Yes
Gapless playback: Yes
Missing events workaround: No
Can play native DSD: No
Number of channels: 2
Use as stereo device only: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian 44.1kHz
2 ch Integer PCM 16bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian 88.2kHz
2 ch Integer PCM 16bit little endian 48kHz
2 ch Integer PCM 24bit little endian 48kHz
2 ch Integer PCM 16bit little endian 96kHz
2 ch Integer PCM 24bit little endian 96kHz

Current device transportInfo:
CurrentTransportState: NO_MEDIA_PRESENT
CurrentTransportStatus: OK
CurrentSpeed: 1
Current device MediaInfo:
NrTracks: 0
MediaDuration: 0:00:00
CurrentURI:
CurrentURIMetadata:
nextURI:
nextURIMetadata:
PlayMedium: NONE
RecordMedium: NOT_IMPLEMENTED
WriteStatus: NOT_IMPLEMENTED

Current device AVT service description:

<?xml version="1.0"?> 1 0 SetAVTransportURI InstanceID in A_ARG_TYPE_InstanceID CurrentURI in AVTransportURI CurrentURIMetaData in AVTransportURIMetaData SetNextAVTransportURI InstanceID in A_ARG_TYPE_InstanceID NextURI in NextAVTransportURI NextURIMetaData in NextAVTransportURIMetaData GetMediaInfo InstanceID in A_ARG_TYPE_InstanceID NrTracks out NumberOfTracks MediaDuration out CurrentMediaDuration CurrentURI out AVTransportURI CurrentURIMetaData out AVTransportURIMetaData NextURI out NextAVTransportURI NextURIMetaData out NextAVTransportURIMetaData PlayMedium out PlaybackStorageMedium RecordMedium out RecordStorageMedium WriteStatus out RecordMediumWriteStatus GetTransportInfo InstanceID in A_ARG_TYPE_InstanceID CurrentTransportState out TransportState CurrentTransportStatus out TransportStatus CurrentSpeed out TransportPlaySpeed GetPositionInfo InstanceID in A_ARG_TYPE_InstanceID Track out CurrentTrack TrackDuration out CurrentTrackDuration TrackMetaData out CurrentTrackMetaData TrackURI out CurrentTrackURI RelTime out RelativeTimePosition AbsTime out AbsoluteTimePosition RelCount out RelativeCounterPosition AbsCount out AbsoluteCounterPosition GetDeviceCapabilities InstanceID in A_ARG_TYPE_InstanceID PlayMedia out PossiblePlaybackStorageMedia RecMedia out PossibleRecordStorageMedia RecQualityModes out PossibleRecordQualityModes GetTransportSettings InstanceID in A_ARG_TYPE_InstanceID PlayMode out CurrentPlayMode RecQualityMode out CurrentRecordQualityMode Stop InstanceID in A_ARG_TYPE_InstanceID Play InstanceID in A_ARG_TYPE_InstanceID Speed in TransportPlaySpeed Pause InstanceID in A_ARG_TYPE_InstanceID Seek InstanceID in A_ARG_TYPE_InstanceID Unit in A_ARG_TYPE_SeekMode Target in A_ARG_TYPE_SeekTarget Next InstanceID in A_ARG_TYPE_InstanceID Previous InstanceID in A_ARG_TYPE_InstanceID SetPlayMode InstanceID in A_ARG_TYPE_InstanceID NewPlayMode in CurrentPlayMode GetCurrentTransportActions InstanceID in A_ARG_TYPE_InstanceID Actions out CurrentTransportActions X_DLNA_GetBytePositionInfo InstanceID in A_ARG_TYPE_InstanceID TrackSize out X_DLNA_CurrentTrackSize RelByte out X_DLNA_RelativeBytePosition AbsByte out X_DLNA_AbsoluteBytePosition LastChange string TransportState string STOPPED PLAYING PAUSED_PLAYBACK TRANSITIONING NO_MEDIA_PRESENT TransportStatus string OK ERROR_OCCURRED PlaybackStorageMedium string NETWORK RecordStorageMedium string NOT_IMPLEMENTED PossiblePlaybackStorageMedia string PossibleRecordStorageMedia string CurrentPlayMode string NORMAL NORMAL SHUFFLE REPEAT_ONE REPEAT_ALL TransportPlaySpeed string 1 RecordMediumWriteStatus string NOT_IMPLEMENTED CurrentRecordQualityMode string NOT_IMPLEMENTED PossibleRecordQualityModes string NumberOfTracks ui4 0 1 CurrentTrack ui4 0 1 1 CurrentTrackDuration string CurrentMediaDuration string CurrentTrackMetaData string CurrentTrackURI string AVTransportURI string AVTransportURIMetaData string NextAVTransportURI string NextAVTransportURIMetaData string RelativeTimePosition string AbsoluteTimePosition string RelativeCounterPosition i4 AbsoluteCounterPosition i4 CurrentTransportActions string A_ARG_TYPE_SeekMode string TRACK_NR REL_TIME A_ARG_TYPE_SeekTarget string A_ARG_TYPE_InstanceID ui4 X_DLNA_RelativeBytePosition string X_DLNA_AbsoluteBytePosition string X_DLNA_CurrentTrackSize string

Current device RootDevice description:

<?xml version="1.0"?> 1 0 DMR-1.50 MS_DigitalMediaDeviceClass_DMR_V001 MediaDevices VEN_0126&DEV_0042&REV_01 Multimedia.DMR urn:schemas-upnp-org:device:MediaRenderer:1 Denon CEOL Denon http://www.denon.com/ Network CD Receiver *RCD-N9 N9 http://www.denon.com/ 0005CD6563B9 uuid:5f9ec1b3-ff59-19bb-8530-0005cd6563b9 123810928305 image/jpeg 48 48 24 /BCO_device_sm_icon.jpg image/jpeg 120 120 24 /BCO_device_lrg_icon.jpg image/png 48 48 24 /BCO_device_sm_icon.png image/png 120 120 24 /BCO_device_lrg_icon.png urn:schemas-upnp-org:service:RenderingControl:1 urn:upnp-org:serviceId:RenderingControl /RenderingControl/desc.xml /RenderingControl/ctrl /RenderingControl/evt urn:schemas-upnp-org:service:ConnectionManager:1 urn:upnp-org:serviceId:ConnectionManager /ConnectionManager/desc.xml /ConnectionManager/ctrl /ConnectionManager/evt urn:schemas-upnp-org:service:AVTransport:1 urn:upnp-org:serviceId:AVTransport /AVTransport/desc.xml /AVTransport/ctrl /AVTransport/evt http://192.168.0.14

UPnP devices found : 1
Device #0Denon CEOL UID: uuid:5f9ec1b3-ff59-19bb-8530-0005cd6563b9 Location: http://192.168.0.14:8080/description.xml

Max. memory for audio buffers: 2042MB

Local Audio Engine:WASAPI

Local devices found : 1
Device #0: Speakers (Realtek High Definition Audio) Manufacturer: Model UID: Speakers (Realtek High Definition Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{eef5082e-d8d4-4a93-bd57-920af72a2612}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Are you trialing Tidal? If it’s not the case, can you take a look at your subscription status on their website?

Hi…Dont know what happened as i made a payment to tidal but for some reason…It didnt go through but i have got it working now but its still buffering on my denon sometimes…is their anything i cant do to stop that happening ?..thanks very much for your help.

Have you tried to increase the maximum amount of memory that Audirvana can use to 3000MB? You can do this in the audio ouptut settings.

Thanks…i have a few other small problems if you dont minD having a look , Dont know if you can see what the problem is from the debug info ?. When i try and play an album…it only plays one track then stops playing…Also it wont play anything gapless…Thanks very much again.

Do you have those issues while you try to play songs through the speakers of your computer?

Just switched it back to playing through my computer speakers and it played an album fine and it was gapless…Switched it back to my denon and it did play the album but it wasnt gapless but at least it is playing the next track now. Well at the moment anyway. It seems to be a bit hit and miss.

Does your Denon have the latest firmware available for it installed?

Just checked…yes it does.

and its back to playing one track at a time again…strange.

Does it happen with every kind of frequency?

Hi…It rarely plays more than one track from an album unless i put them in the play queue one track at a time…The sound quality is amazing and it is not buffering anymore when i play MQA tracks so thats better.

I think you might contact Denon about it as it’s not normal that the UPnP gapless feature of your system act like this.