Unable to load Tidal favourites

Studio
1

Hello @Antoine,

I’m unable to load Tidal favourites. I get a “Service Error every time I try to access or refresh the Favorites”. They load fine in Audirvana 3.5.

I’m on a MacMini 2014 & Big Sur.

Thanks

2

Hello @conos1983,

Have you tried to reconnect your Tidal account?

3

will try now

4

@Antoine i reconnected Tidal. But still favorites don’t load

Missed mentioning earlier. I have a huge local collection. And local favorites don’t load too

They load fine on the Studio Mac app. But not on the iOS remote. I reinstalled the remote app but that fix the “service error”.

When I use Audirvana 3.5 on Mac Mini they load fine on the remote app. But not when I’m using Studio 1.8.5

6

How many favorites do you have?

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About 200 local and equal number on tidal

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Can you send a screenshot of the error you get from the Remote?

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image
image1170×2532 88 KB

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I get this message quite often. When I click again, the app responds normally.

11

I tried reinstalling the remote app few times and refreshing the list by pulling down. But nothings working

Also tried from my iPad and I get the same error

From an old Android Nexus 7 I can see the favorites just fine.

12

So I was able to fix it today. Below is what I did step by step:

I have both 3.5 and Studio installed on the Mini.

I deleted both the DBs.
Opened studio first and it instantly created the new DB. And now I can access the favs on remote app

Then I opened 3.5 and it created another DB file. Logged into Tidal
Can access Favs from 3.5 too

Looks like it’s working!

I have to re add all the local favorites. But that’s fine