Unable to Open and Audio File for Playback Crash

After playing an Album, it keeps crashing when I select another Album to listen to.

It does this several times a day and the only solution I can find is to close Studio then reopen it.

Reopening requires me to enter my email address and password every time which once youve done it several times a day starts to get really frustrating.

Is there at least a feature to Stay Signed In ? I cant seem to find one.

Sorry if its already been posted or asked. I did try to search the topics.

Thanks

I am not sure if this problem has been solved but I have the same problem.

@ScottieA Please let me know what was the response from the Audirvana team.

For what it is worth here is the debug log from my side:
Audirvana Mac Version 1.6.4 (10604)
macOS 10.14.6 with 6144MB RAM

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 96.2988%
Filter max length = 29551
Anti-aliasing = 85
Phase = 0%

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: ON

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: /Users/user/Documents/Music
iTunes/Music library synchronization: last synchronized on Fri Sep 3 12:08:15 2021

Library database path: /Users/user/Library/Application Support/Audirvana/AudirvanaDatabase.sqlite

Remote Control server:
Listening on 127.0.0.1 on port 53796

ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Studio

=================== AUDIO DEVICE ========================

CoreAudio audio path, buffer I/O frame size: 512

Max. memory for audio buffers: 5120MB
Exclusive access: Enabled
Integer mode: Enabled

Preferred device:
LUCKIT LUCKIT USB 2.0 AUDIO OUT
Model UID:Luckit USB Audio 2.0:20A0:4143
UID:AppleUSBAudioEngine:Luckit :Luckit USB Audio 2.0:0330:1

Currently playing in Integer Mode:
Device: 2ch Non-mixable linear PCM Interleaved 24bits little endian Signed Integer, 8 bytes per frame 44.1kHz

Active Sample Rate: 44.1kHz
Hog Mode is on

Bridge settings:
Sample rate limitation: 48kHz
Sample rate switching latency: 3s
Limit bitdepth to 24bit: ON
Mute during sample rate change: ON

Selected device:
Local audio device
ID 0x27 Luckit USB 2.0 Audio Out
Manufacturer: Luckit
Model Name: Luckit USB 2.0 Audio Out
Model UID: Luckit USB Audio 2.0:20A0:4143
UID: AppleUSBAudioEngine:Luckit :Luckit USB Audio 2.0:0330:1

6 available sample rates up to 192000Hz
44100
48000
88200
96000
176400
192000
Audio buffer frame size : 14 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: Yes
Virtual: Yes
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: DSD via PCM 1.0
Device audio channels
Preferred stereo channels L:2 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 1
Channel #1 :Stream 0 channel 0

Stream ID 0x28 2 channels starting at 1
12 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 192kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 176.4kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 192kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 176.4kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 44.1kHz

12 physical formats
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 192kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 176.4kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 88.2kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 192kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 176.4kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 44.1kHz

Local devices found : 2
Device #0: ID 0x3d Built-in Output Manufacturer: Apple Inc. Model UID: AppleHDA:88 UID: AppleHDAEngineOutput:1B,0,1,2:0 Model Name: Apple Inc. Built-in Output
Device #1: ID 0x27 Luckit USB 2.0 Audio Out Manufacturer: Luckit Model UID: Luckit USB Audio 2.0:20A0:4143 UID: AppleUSBAudioEngine:Luckit :Luckit USB Audio 2.0:0330:1 Model Name: Luckit USB 2.0 Audio Out

UPnP devices found : 0

Hello @Stefan_airmusic ,

Can you try to reproduce this issue with this version of Studio?

https://audirvana.com/delivery/AudirvanaStudio_1.6.4.6_m.dmg

Once I went to the Audirvana account page on the website, I disconnected then resigned back in and it was all ok. :+1:

Good afternoon,

Thanks Antoine and ScottieA for your replies.

I have tried both suggestions but the problem still persist.

Any other way to solve this problem as it is frustrating and actually make my subscription worthless at the moment?

Thanks
Stefan

To be sure we are on the same page, do you have the login issue, the crash of Studio or both? If you have a crash, can you send it to us at [email protected]?

I can login and the app doesn’t crash. What happens is that all streaming services freeze, that is both internet stations and Quboz.

If I log out and log in again it works for a short while and then freezes again when I try to change to a different station or album.

Also local albums plays 100% so no problem with that. I also used A3.5 for years and no problem with A3.5 what so ever.

When it freeze, can you right-click on Studio icon in the dock and force Studio to quit? It will create a hang report, can you copy all of it’s content and send it to us at [email protected]?

Thank you will do. Please just also look at the log pasted with my initial pm