Windows 10 - my entire library is showing off line. Thanks in advance for the help correcting this.
-Phil
Hello @philbondi,
Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>My account
Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message
Hello Antoine. Thank you for the reply. I was able to get most of the library to download. There are some albums in my drive that are not synced to Audirvana. In Local, I see the G: drive where the audio files are located, but I can not get them to be read, or downloaded/synced. That is my problem at the moment, and I hope you can help me with that. Thank you.
Audirvana Studio 1.14.0 (11400)
Windows 10 (19044) with 32GB physical RAM
Connected account of : Phil Bondi
SIGNAL PROCESSING:
Polarity Inversion:
Globally: OFF
Per track: ON
Effects plugins NOT ACTIVE
UPSAMPLING:
r8brain not in use
r8brain filter parameters
Bandwidth = 99.5%
Stop band attenuation 218dB
Phase linear
AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF
LIBRARY SETTINGS:
Sync list: 16 folders
Manual: G:
Manual: G:\My Drive\Audio Files\Bill Charlap Trio\Street Of Dreams (FLAC 96-24)
Manual: (OFFLINE) G:\My Drive\Audio Files\Donald Fagen\The Nightfly - +bass
Manual: G:\My Drive\Audio Files\Fountains Of Wayne
Manual: (OFFLINE) G:\My Drive\Audio Files\Kamakiriad - +bass
Manual: (OFFLINE) G:\My Drive\Audio Files\Mario Scholtzen - Isotopia
Manual: G:\My Drive\Audio Files\Martha Argerich\Chopin Piano Concerto No.1 In E Minor, Op.11 - Liszt_ Piano (FLAC 192-24)
Manual: G:\My Drive\Audio Files\Martha Argerich\Rendez-Vous With Martha Argerich, Vol. 2 (FLAC 96-24)
Manual: G:\My Drive\Audio Files\Marzio Scholten - Isolophilia
Manual: G:\My Drive\Audio Files\Mike del Ferro\Skylark
Manual: G:\My Drive\Audio Files\Oscar Peterson\A Time for Love_ The Oscar Peterson Quartet Live in Helsinki, (FLAC 96-24)
Manual: G:\My Drive\Audio Files\Shostakovich Symphony No. 5, Barber Adagio for Strings - FR724SACD
Manual: G:\My Drive\Audio Files\Songs of Sorrow and Consolation Late Piano Pieces by Franz Liszt (Pure DSD) - HRES2119
Manual: G:\My Drive\Audio Files\Steely Dan\Gaucho (FLAC 96-24)
Manual: G:\My Drive\Audio Files\Sviatoslav Richter, Warsaw National Philharmonic
Manual: G:\My Drive\Audio Files\The Doobie Brothers\The Captain And Me (FLAC 192-24)
Library database path: C:\Users\philb\AppData\Local\Audirvana\Audirvana\AudirvanaDatabase.sqlite
Remote Control server:
Listening on 10.0.0.90 on port 61037
ACTIVE STREAMING SERVICES
=================== AUDIO DEVICE ========================
Max. memory for audio buffers: 10590MB
Local Audio Engine: WASAPI
Preferred device:
Speakers (FiiO K5 Pro)
Model UID:MMDEVAPI\AudioEndpoints
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{672625f1-7905-4dab-aebf-48730caf5f60}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Currently playing in Integer Mode:
Device: 2ch 32bits Integer, 8 bytes per frame 44.1kHz
Active Sample Rate: 44.1kHz
Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF
Selected device:
Local audio device
Speakers (FiiO K5 Pro)
Manufacturer: Microsoft
Model Name: Speakers (FiiO K5 Pro)
Model UID: MMDEVAPI\AudioEndpoints
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{672625f1-7905-4dab-aebf-48730caf5f60}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
10 available sample rates up to 768000Hz
44100
48000
88200
96000
176400
192000
352800
384000
705600
768000
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: DSD via PCM 1.1
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No
1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz
2 ch Integer PCM 32bit little endian 44.1kHz
2 ch Integer PCM 16bit little endian 48kHz
2 ch Integer PCM 32bit little endian 48kHz
2 ch Integer PCM 16bit little endian 88.2kHz
2 ch Integer PCM 32bit little endian 88.2kHz
2 ch Integer PCM 16bit little endian 96kHz
2 ch Integer PCM 32bit little endian 96kHz
2 ch Integer PCM 16bit little endian 176.4kHz
2 ch Integer PCM 32bit little endian 176.4kHz
2 ch Integer PCM 16bit little endian 192kHz
2 ch Integer PCM 32bit little endian 192kHz
2 ch Integer PCM 16bit little endian 352.8kHz
2 ch Integer PCM 32bit little endian 352.8kHz
2 ch Integer PCM 16bit little endian 384kHz
2 ch Integer PCM 32bit little endian 384kHz
2 ch Integer PCM 16bit little endian 705.6kHz
2 ch Integer PCM 32bit little endian 705.6kHz
2 ch Integer PCM 16bit little endian 768kHz
2 ch Integer PCM 32bit little endian 768kHz
Local devices found : 3
Device #0: 1 - TOSHIBA-TV (AMD High Definition Audio Device) Manufacturer: Microsoft Model UID: MMDEVAPI\AudioEndpoints UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{dc59c581-64b9-44ce-9553-1729514ad434}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: 1 - TOSHIBA-TV (AMD High Definition Audio Device)
Device #1: Speakers (Realtek(R) Audio) Manufacturer: Microsoft Model UID: MMDEVAPI\AudioEndpoints UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{85919c00-8af1-433e-8603-ac74b2ce9122}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: Speakers (Realtek(R) Audio)
Device #2: Speakers (FiiO K5 Pro) Manufacturer: Microsoft Model UID: MMDEVAPI\AudioEndpoints UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{672625f1-7905-4dab-aebf-48730caf5f60}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: Speakers (FiiO K5 Pro)
UPnP devices found : 1
Device #0Pace RVU Client MediaRenderer UID: uuid:MediaRenderer-E0_B7_B1_5A_2D_58 Location: http://169.254.6.148:63445/upnp/xml/devices/MediaRenderer1.xml
Are they from a Google Drive?
Hi Antoine. Yes they are. I am beginning to think I am not worthy of owning a subscription. I’ve had my share of problems, and it’s probably because I’m an old man with an ear for refinement who doesn’t seem to know how to handle this software.
Make your life easier and download the files locally. You can still use Google Drive for backup if you want, but make sure the content is available locally.
2 Likes
Hello Bitracer. Thank you for taking the time to respond. Please explain locally. What makes a Google drive any less local than a C drive which, by the way, is no where near large enough for my music files. Thanks,
Get a larger external drive. That’s your best option. Audirvana is not designed to work with cloud services.
@philbondi , Phil how large is your local music collection. @bitracer is very correct in saying local should be local literally 
. Mine fits nicely on a Samsung T7 2tb external ssd luckily, convenient and easy portable. I also have a synology nas as security as well as another backup.
Hello OffRode. I just checked and it’s 417G. The thing is up until this recent weirdness with the software, it ran flawlessly. I will make a purchase for additional storage. Thanks.
The music on your Google Drive is not on your computer, but somewhere far away in the world in the cloud. Maybe it looks like it is local to you but it is not. Every time you want to play a song from your Google drive your computer has to make contact via the internet to some computer far away and download/stream it to your computer to play. This can lead to many problems (no connection, stutter, bad sound quality etc.). If you place all your music on a drive directly connected to your computer you won’t have that problem.
Putting the music on your internal (C:) drive is also a bad idea, because your Operating System (Windows) is also on that drive. If your computer fails you will possibly loose all the data (music) on your C: drive.
The best solution I would recommend is to buy an external USB drive, connect it to your computer and place all your music there and keep the music also on Google drive as a backup. A normal mechanical USB drive (4 or 6 Terrabytes) will cost you around 100,- Euro’s.
1 Like
Or 1TB external SSD.
1 Like
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