Unable to play some tracks (Audirvana Win10 => Qobuz => Hegel H390 via UPnP)

Hi everybody,

(Not sure this is the right place to post, because not sure where the issue comes from).

I have just received my Hegel H390 with embedded network player and UPnP support.
I have just downloaded the latest Audirvana free trial version, and would like to stream from Qobuz, to the Hegel via UPnP with the Audirvana Windows App.

The issue is that it works with some albums and does not work with other ones.

For instance, the album “Recomposed by Max Richter: Vivaldi the Four Seasons” (Max Richter) does not play and stops the playlist (the track “Spring 1” is not skipped).

All the config is by default and both the PC and the Hegel are connected with RJ45 cables to the internet router.

Thanks in advance for your help.

Can you paste the debug info here?

Sure, how can I print it ?

OK got it :slight_smile:

Audirvana 3.5.44

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 0 folders
Library database path: C:\Users\Nicolas\AppData\Local\Audirvana\AudirvanaPlus\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Studio

=================== AUDIO DEVICE ========================

Preferred device: H390_D499A6 Model UID:Hegel H390_D499A6 UID:uuid:2076dd38-1dd2-11b2-a08d-31a6380329ce

Selected device:
UPnP device at http://192.168.1.25:38400/description.xml
H390_D499A6 Manufacturer:Hegel
Model UID:Hegel H390_D499A6 UID:uuid:2076dd38-1dd2-11b2-a08d-31a6380329ce

6 available sample rates up to 192000Hz
44100
48000
88200
96000
176400
192000
Volume control: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
UPnP/DLNA supported protocols:
http-get::audio/L16;rate=44100;channels=1:DLNA.ORG_PN=LPCM
http-get:
:audio/L16;rate=44100;channels=2:DLNA.ORG_PN=LPCM
http-get::audio/L16;rate=48000;channels=1:DLNA.ORG_PN=LPCM
http-get:
:audio/L16;rate=48000;channels=2:DLNA.ORG_PN=LPCM
http-get::audio/mpeg:DLNA.ORG_PN=MP3
http-get:
:audio/x-ms-wma:DLNA.ORG_PN=WMABASE
http-get::audio/x-ms-wma:DLNA.ORG_PN=WMAFULL
http-get:
:audio/x-ms-wma:DLNA.ORG_PN=WMAPRO
http-get::audio/mp4:DLNA.ORG_PN=AAC_ISO
http-get:
:audio/3gpp:DLNA.ORG_PN=AAC_ISO
http-get::audio/mp4:DLNA.ORG_PN=AAC_ISO_320
http-get:
:audio/3gpp:DLNA.ORG_PN=AAC_ISO_320
http-get::audio/vnd.dlna.adts:DLNA.ORG_PN=AAC_ADTS
http-get:
:audio/vnd.dlna.adts:DLNA.ORG_PN=AAC_ADTS_320
http-get::audio/flac:
http-get::audio/x-flac:
http-get::audio/wav:
http-get::audio/x-wav:
http-get::application/ogg:
DLNA 1.5: Yes
Gapless playback: Yes
Missing events workaround: No
Can play native DSD: No
Number of channels: 2
Use as stereo device only: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian 44.1kHz
2 ch Integer PCM 16bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian 88.2kHz
2 ch Integer PCM 16bit little endian 176.4kHz
2 ch Integer PCM 24bit little endian 176.4kHz
2 ch Integer PCM 16bit little endian 48kHz
2 ch Integer PCM 24bit little endian 48kHz
2 ch Integer PCM 16bit little endian 96kHz
2 ch Integer PCM 24bit little endian 96kHz
2 ch Integer PCM 16bit little endian 192kHz
2 ch Integer PCM 24bit little endian 192kHz

Current device transportInfo:
CurrentTransportState: STOPPED
CurrentTransportStatus: OK
CurrentSpeed: 1
Current device MediaInfo:
NrTracks: 1
MediaDuration: 0:00:42.000
CurrentURI: http://192.168.1.34:49152/audirvana/audio_0_6.wav
CurrentURIMetadata:

dc:titleSpring 0</dc:title>
dc:creatorMax Richter</dc:creator>
upnp:artistMax Richter</upnp:artist>
upnp:albumArtURIhttp://static.qobuz.com/images/covers/05/33/0002894793305_600.jpg</upnp:albumArtURI>
upnp:albumRecomposed By Max Richter: Vivaldi, The Four Seasons</upnp:album>
upnp:originalTrackNumber1</upnp:originalTrackNumber>
upnp:classobject.item.audioItem.musicTrack</upnp:class>
http://192.168.1.34:49152/audirvana/audio_0_6.wav

nextURI: 
nextURIMetadata: 
PlayMedium: NONE
RecordMedium: NOT_IMPLEMENTED
WriteStatus: NOT_IMPLEMENTED

Current device AVT service description:

<?xml version="1.0"?> 1 0 SetAVTransportURI InstanceID in A_ARG_TYPE_InstanceID CurrentURI in AVTransportURI CurrentURIMetaData in AVTransportURIMetaData GetMediaInfo InstanceID in A_ARG_TYPE_InstanceID NrTracks out NumberOfTracks MediaDuration out CurrentMediaDuration CurrentURI out AVTransportURI CurrentURIMetaData out AVTransportURIMetaData NextURI out NextAVTransportURI NextURIMetaData out NextAVTransportURIMetaData PlayMedium out PlaybackStorageMedium RecordMedium out RecordStorageMedium WriteStatus out RecordMediumWriteStatus GetTransportInfo InstanceID in A_ARG_TYPE_InstanceID CurrentTransportState out TransportState CurrentTransportStatus out TransportStatus CurrentSpeed out TransportPlaySpeed GetPositionInfo InstanceID in A_ARG_TYPE_InstanceID Track out CurrentTrack TrackDuration out CurrentTrackDuration TrackMetaData out CurrentTrackMetaData TrackURI out CurrentTrackURI RelTime out RelativeTimePosition AbsTime out AbsoluteTimePosition RelCount out RelativeCounterPosition AbsCount out AbsoluteCounterPosition GetDeviceCapabilities InstanceID in A_ARG_TYPE_InstanceID PlayMedia out PossiblePlaybackStorageMedia RecMedia out PossibleRecordStorageMedia RecQualityModes out PossibleRecordQualityModes GetTransportSettings InstanceID in A_ARG_TYPE_InstanceID PlayMode out CurrentPlayMode RecQualityMode out CurrentRecordQualityMode SetPlayMode InstanceID in A_ARG_TYPE_InstanceID NewPlayMode in CurrentPlayMode Stop InstanceID in A_ARG_TYPE_InstanceID Play InstanceID in A_ARG_TYPE_InstanceID Speed in TransportPlaySpeed Pause InstanceID in A_ARG_TYPE_InstanceID Seek InstanceID in A_ARG_TYPE_InstanceID Unit in A_ARG_TYPE_SeekMode Target in A_ARG_TYPE_SeekTarget Next InstanceID in A_ARG_TYPE_InstanceID Previous InstanceID in A_ARG_TYPE_InstanceID GetCurrentTransportActions InstanceID in A_ARG_TYPE_InstanceID Actions out CurrentTransportActions TransportState string STOPPED PAUSED_PLAYBACK PLAYING TRANSITIONING NO_MEDIA_PRESENT TransportStatus string OK ERROR_OCCURRED PlaybackStorageMedium string UNKNOWN CD-DA DVD-VIDEO HDD NETWORK NONE RecordStorageMedium string NOT_IMPLEMENTED PossiblePlaybackStorageMedia string UNKNOWN CD-DA DVD-VIDEO HDD NETWORK PossibleRecordStorageMedia string NOT_IMPLEMENTED CurrentPlayMode string NORMAL SHUFFLE REPEAT_ONE REPEAT_TRACK REPEAT_ALL NORMAL TransportPlaySpeed string 1 RecordMediumWriteStatus string NOT_IMPLEMENTED CurrentRecordQualityMode string NOT_IMPLEMENTED PossibleRecordQualityModes string NOT_IMPLEMENTED NumberOfTracks ui4 0 1 CurrentTrack ui4 0 1 1 CurrentTrackDuration string CurrentMediaDuration string CurrentTrackMetaData string CurrentTrackURI string AVTransportURI string AVTransportURIMetaData string NextAVTransportURI string NextAVTransportURIMetaData string RelativeTimePosition string AbsoluteTimePosition string RelativeCounterPosition i4 AbsoluteCounterPosition i4 CurrentTransportActions string LastChange string A_ARG_TYPE_SeekMode string ABS_COUNT TRACK_NR REL_TIME A_ARG_TYPE_SeekTarget string A_ARG_TYPE_InstanceID ui4

Current device RootDevice description:

<?xml version="1.0"?> 1 0 DMR-1.50 QPlay:2 urn:schemas-upnp-org:device:MediaRenderer:1 H390_D499A6 Hegel http://www.hegel.com H390 H390 1.0 http://www.hegel.com uuid:2076dd38-1dd2-11b2-a08d-31a6380329ce http://192.168.1.25 urn:schemas-upnp-org:service:RenderingControl:1 urn:upnp-org:serviceId:RenderingControl /RenderingControl.xml /RenderingControl /RenderingControl/eventSub urn:schemas-upnp-org:service:AVTransport:1 urn:upnp-org:serviceId:AVTransport /AVTransport.xml /AVTransport /AVTransport/eventSub urn:schemas-upnp-org:service:ConnectionManager:1 urn:upnp-org:serviceId:ConnectionManager /ConnectionManager.xml /ConnectionManager /ConnectionManager/eventSub urn:schemas-tencent-com:service:QPlay:1 urn:tencent-com:serviceId:QPlay /QPlay.xml /QPlay /QPlay/eventSub http://192.168.1.25:38400

UPnP devices found : 1
Device #0H390_D499A6 UID: uuid:2076dd38-1dd2-11b2-a08d-31a6380329ce Location: http://192.168.1.25:38400/description.xml

Max. memory for audio buffers: 5382MB

Local Audio Engine:WASAPI

Local devices found : 1
Device #0: Realtek Digital Output (Realtek High Definition Audio) Manufacturer: Model UID: Realtek Digital Output (Realtek High Definition Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{6b3a2422-42bc-4a23-adac-b6429454ee14}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Try to reduce the pre-load cache to 3000MB. How much memory you have installed on the PC?

Decreased to 2955 MB and it still does not work :frowning:
16GB of memory (10 GB free)
Thanks for your help

Does the issue you have appear at a specific sample rate?

No…
It’s working fine with other tracks in 24/44.1

Hi again,
In case it could help, on the “Recomposed by Max Richter: Vivaldi the Four Seasons” Hi-Res album, first track does not play (Spring 0) and may crash Audirvana (need to restart Audirvana to be able to play a (valid) track again) but the second one seems to work properly (Spring 1).
Thanks in advance for your help

Can you send us your log and dmp file at [email protected]?

It can be in two different locations :
C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana\Audirvana
C:\Users[your login]\AppData\Local\Audirvana\Audirvana

Logs just sent by email
Looking forward to having news from you !
Thanks a lot