When I launch Audirvana on my WIndows 10 system, I select an album, select a song, it plays but with the following issues - very bass heavy, plus I get a screen that seems to disable mouse and keyboard control. I cannot skip or select anything.
Can you make a screenshot of Audirvana while you have your issue?
Never mind, I fixed it. I had chosen the Samsung TV under internet, turned that off and all is well.
BTW love the product, a little costly but I might bite!