Hey I’ve been using Audirvana Studio on my Mac for a couple of days. It says I’m on the latest version (1.10.2). It’s all working great for me except for the volume up button.
In the interface when I press the volume up button the volume goes down. When not using the slider there is no way to make the volume go up.
This issue extends to my remote control, I cannot make the volume go up with my IR remote.
BTW I’m using software volume control.
I just tried some things and I found the error. I have a volume limit set to 30%, when I put this to 100% it all functions normally.
Something else I found: The ‘Volume control +/- step’ does not change (visually) until I toggle the ‘Software Volume Control’ switch or press one of the volume buttons.
Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>My account
Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message
This is what is going wrong:
Volume limit is set to 33%, volume max is -9,7 dB.
Volume control step is 1,0 dB.
On max volume when I press the volume - button the new volume is -20,3 dB
On max volume when I press the volume + button the new volume is -18,3 dB.
There is a difference of 2 dB between volume - and volume +, however 9,6 dB needs to be added to make it correct, which I think is a rounding error of volumeMax, so in short:
correct volume = volume - volumeMax
In light of the above I think the debug info is not necessary, you should be able to easily replicate this issue.
No, because volume issue can come up from the DAC itself, this is why I need the debug info.
Sorry but no, I have just given you a detailed description of the steps needed to reproduce, which is very simple. I have it set to software volume control, this is not a DAC issue.
I’m afraid I can’t help you more if you don’t want to give me your debug info. This is a really important part of the debug process so please post it. The info you gave me are useful but without the debug info, I can’t understand the whole configuration you have.
If you say so, it’s just that I do not think this is relevant and believe that if you do the simple steps outlined above you’ll notice this is a general issue. I tried switching the output to the internal DAC of the Mac which did not make a difference.
Audirvana Studio 1.10.2 (11002)
macOS 10.13.6 with 8GB physical RAM
Connected account of : ----------------
SIGNAL PROCESSING:
Polarity Inversion:
Globally: OFF
Per track: ON
Effects plugins NOT ACTIVE
UPSAMPLING:
r8brain not in use
r8brain filter parameters
Bandwidth = 99.5%
Stop band attenuation 218dB
Phase linear
AUDIO VOLUME:
Max allowed volume: 32.8488
Replay Gain: None
SW volume control: ON
LIBRARY SETTINGS:
Sync list: 0 folders
iTunes/Music library synchronization: not synchronized
Library database path: /Users/slaadesign/Library/Application Support/Audirvana/AudirvanaDatabase.sqlite
Remote Control server:
Listening on 127.0.0.1 on port 50183
ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Studio
HRA-Streaming: Connected as VirtualVault
=================== AUDIO DEVICE ========================
CoreAudio audio path, buffer I/O frame size: 512
Max. memory for audio buffers: 5120MB
Exclusive access: Enabled
Integer mode: Enabled
Preferred device:
AMANERO TECHNOLOGIES COMBO384 AMANERO
Model UID:Combo384 Amanero:16D0:071A
UID:AppleUSBAudioEngine:Amanero Technologies:Combo384 Amanero:413-001:2
Active Sample Rate: 44.1kHz
Hog Mode is off
Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF
Selected device:
Local audio device
ID 0x38 Combo384 Amanero
Manufacturer: Amanero Technologies
Model Name: Amanero Technologies Combo384 Amanero
Model UID: Combo384 Amanero:16D0:071A
UID: AppleUSBAudioEngine:Amanero Technologies:Combo384 Amanero:413-001:2
9 available sample rates up to 384000Hz
32000
44100
48000
88200
96000
176400
192000
352800
384000
Audio buffer frame size : 14 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: Yes
Virtual: Yes
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes
1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
Stream ID 0x39 2 channels starting at 1
18 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 384kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 352.8kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 192kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 176.4kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 32kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 32kHz
18 physical formats
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 32kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 32kHz
Local devices found : 2
Device #0: ID 0x31 Built-in Output Manufacturer: Apple Inc. Model UID: AppleHDA:33 UID: AppleHDAEngineOutput:1B,0,1,2:0 Model Name: Apple Inc. Built-in Output
Device #1: ID 0x38 Combo384 Amanero Manufacturer: Amanero Technologies Model UID: Combo384 Amanero:16D0:071A UID: AppleUSBAudioEngine:Amanero Technologies:Combo384 Amanero:413-001:2 Model Name: Amanero Technologies Combo384 Amanero
UPnP devices found : 0
Thanks for the debug info, I have been able to reproduce the issue on my side. I will report it to Damien to fix it as soon as possible.
Alright, thanks for looking into it!
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