Windows 10 Audirvana 3.5 installed & playing BUT no sound

Legacy versions Windows
1

Hi all, peace and good health to you at this pretty terrible time.

I hope I’m posting in the right place. I just cross licensed my Audirvana subscription and installed 3.5 on a Microsoft Surface Pro running Windows 10 successfully. But on playing local music files or Tidal via Audirvana I’m getting no sound out of Speaker or Headphone outputs from the Surface Pro 7, regardless of volume change. Might anyone have ideas of troubleshooting this problem please? I anticipate its something obvious and/or simple, thank you for any replies folks. Take care and stay well

2

Hello @mrmgs, Can you send me a copy of the “Debug Info”? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info Audirvana button automatically copies all its content, all you have to do is paste it in response to this message

3

Audirvana 3.5.10

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 3 folders
AUTO: C:\Users\micks\Desktop\Nine Inch Nails - Bad Witch - (2018) WAV 24-48
AUTO: C:\Users\micks\Desktop\Nine Inch Nails - Ghosts V Together - (2020) [MP3 48k]
AUTO: C:\Users\micks\Desktop\William Basinski - The Disintegration Loops
Library database path: C:\Users\micks\AppData\Local\Audirvana\AudirvanaPlus\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 1738MB

Local Audio Engine:WASAPI

Preferred device:

Model UID:
UID:

Active Sample Rate: 48kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
Speakers (Realtek High Definition Audio(SST)) Manufacturer:
Model UID:Speakers (Realtek High Definition Audio(SST)) UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{f0dd34d8-f54c-4983-b9a0-2720715c9c1e}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

6 available sample rates up to 192000Hz
44100
48000
88200
96000
176400
192000
Volume Control
Physical: Yes
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz
2 ch Integer PCM 20bit little endian aligned high in 24bit chunk 44.1kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 44.1kHz
2 ch Integer PCM 24bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 44.1kHz
2 ch Integer PCM 16bit little endian 48kHz
2 ch Integer PCM 20bit little endian aligned high in 24bit chunk 48kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 48kHz
2 ch Integer PCM 24bit little endian 48kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 48kHz
2 ch Integer PCM 16bit little endian 88.2kHz
2 ch Integer PCM 20bit little endian aligned high in 24bit chunk 88.2kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 88.2kHz
2 ch Integer PCM 24bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 88.2kHz
2 ch Integer PCM 16bit little endian 96kHz
2 ch Integer PCM 20bit little endian aligned high in 24bit chunk 96kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 96kHz
2 ch Integer PCM 24bit little endian 96kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 96kHz
2 ch Integer PCM 16bit little endian 176.4kHz
2 ch Integer PCM 20bit little endian aligned high in 24bit chunk 176.4kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 176.4kHz
2 ch Integer PCM 24bit little endian 176.4kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 176.4kHz
2 ch Integer PCM 16bit little endian 192kHz
2 ch Integer PCM 20bit little endian aligned high in 24bit chunk 192kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 192kHz
2 ch Integer PCM 24bit little endian 192kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 192kHz

Local devices found : 1
Device #0: Speakers (Realtek High Definition Audio(SST)) Manufacturer: Model UID: Speakers (Realtek High Definition Audio(SST)) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{f0dd34d8-f54c-4983-b9a0-2720715c9c1e}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

UPnP devices found : 0

4

When you open your Volume mixer in Windows 10 and change the volume of Audirvana, do you hear something?

5

No. I’ve started Audirvana playing and tried adjusting the volume of Audirvana in volume mixer and still no sound unfortunately

6

Hello Damien3 it has been some time since hearing from you, thank you for your past correspondence. I still cannot get any sound either from my laptop speakers or headphone jack when using Audirvana 3.5 on my Microsoft Surface Pro 7 running Windows 10. Is there anything else I can try to get sound from my computer? If not, how may I go about getting a refund for upgrading my Audirvana for a cross licensed version? Thank you for any reply, this is rather frustrating I appreciate any help. I hope all are surviving ok

7

Are you connected to an external display?

8

Hi did you ever get your problem resolved? Or did you move on? I am having the same problem.