Windows version has random snaps and crackles

I went from a Macbook Air circa 2010 to a brand new Lenovo C940. Nothing has changed. Same cables with Chord Mojo and Audeze LCD-i4. Macbook air played everything perfectly with Audirvana. Since getting the Windows version all of my music has random snaps and crackles. It is driving me crazy. I just got Audiofly Jitterbug and that made no difference at all. I don’t know what else to try here. I tried changing the memory allocations and large buffer off etc. Nothing seems to work. What am I missing here? Any suggestions?

Hello @RadDoctor, are you using ASIO or Wasapi in Audirvana? Your files are stored in your computer or on a NAS.

Check if the 3.5mm jack also has an optical transceiver (TOSLINK). If yes, use that to connect to Mojo.

I’m using WASAPI. If I switch to ASIO my Mojo disappears so I don’t think it supports ASIO. My files are stored locally on laptop.

Hi Damien,

I’ve been using Audirvana since early 2015, so I am a veteran user here! All this while I’ve been using a Macbook which is now getting old. I have exclusively used Direct Mode on El Capitan.

In my effort to update and upgrade my system and not have to deal with lack of Direct Mode issues on the newer Mac OS’, I just purchased a brand new Microsoft Surface Laptop 3 yesterday - 1TB SSD, Core i7 quad processor, 16GB RAM, Windows 10. I mostly listen to DSD files - either SACD ISOs, or DSDs purchased from NativeDSD and AcousticSounds. I have a very revealing DAC from MSB that cost me $34K.

I copied a bunch of my DSD 1x and 2x files on to the Surface laptop’s SSD last night. Installed Audirvana. Set it up for no upsampling, WASAPI, etc. Consistently, most of the DSD 2x files are hiccuping and/or stopping during playback. I have tried all sorts of combinations of memory buffers, including the WASAPI buffer, but nothing helps. Basically, I can’t listen to DSD 2X files. If I try the same files on my Macbook in Direct Mode, no problem.

I really need this resolved asap. First, to my ears at least, the Windows+WASAPI combo sounds much better than Mac+Direct Mode! Second, I really do need to switch my machines as my old mac is not doing so well. I don’t want to have to buy a new Mac that won’t be able to run Direct Mode. I already tried the hack on another new generation macbook pro, and it didn’t work for me.

I can share one of the DSD 2X files with you which fails every single time. I can always reproduce the problem with this file. Can I send it to you via DM?

I’d really appreciate a speedy fix for this.

Regards.

Have you considered getting the MSB Network Renderer module?

Well… back in February when I was configuring my DAC with Vince Galbo @ MSB, he had mentioned the Network Renderer option. I told him that I was not looking for a network streaming solution, and that my requirement was highest quality audio. So what he advised me was to go with the Pro ISL/USB solution. And that’s what I have in my DAC.

btw @Antoine , just for kicks, I also downloaded the trial version of JRiver Media Center on my Surface laptop last night. The settings seemed quite daunting - to me at least. It sounded good, but definitely not as good as Audirvana. But, I had zero click/stoppage/hiccuping issues with any DSD files with JRiver! The issue definitely is with Audirvana, based on my quick test.

Hello @haragr,

Can you send me a copy of the “Debug Info”? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

here you go @Antoine

Audirvana 3.5.39

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 4 folders
AUTO: C:\Users\harag\Music\Indian
AUTO: C:\Users\harag\Music\My Hi Rez Purchases
AUTO: C:\Users\harag\Music\NativeDSD
AUTO: C:\Users\harag\Music\Tellurium Q
Library database path: C:\Users\harag\AppData\Local\Audirvana\AudirvanaPlus\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 14954MB

Local Audio Engine:WASAPI

Preferred device:
Speakers (ProUSB V2.0)
Model UID:Speakers (ProUSB V2.0)
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{728b5755-6b3b-4367-939a-0aefabab9068}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Active Sample Rate: 48kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: ON

Selected device:
Local audio device
Speakers (ProUSB V2.0) Manufacturer:
Model UID:Speakers (ProUSB V2.0) UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{728b5755-6b3b-4367-939a-0aefabab9068}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

10 available sample rates up to 768000Hz
44100
48000
88200
96000
176400
192000
352800
384000
705600
768000
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
MQA Decoder device
DSD capability: DSD via PCM 1.1
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 44.1kHz
2 ch Integer PCM 16bit little endian 48kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 48kHz
2 ch Integer PCM 16bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 88.2kHz
2 ch Integer PCM 16bit little endian 96kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 96kHz
2 ch Integer PCM 16bit little endian 176.4kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 176.4kHz
2 ch Integer PCM 16bit little endian 192kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 192kHz
2 ch Integer PCM 16bit little endian 352.8kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 352.8kHz
2 ch Integer PCM 16bit little endian 384kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 384kHz
2 ch Integer PCM 16bit little endian 705.6kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 705.6kHz
2 ch Integer PCM 16bit little endian 768kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 768kHz

Local devices found : 2
Device #0: Speakers (Realtek High Definition Audio(SST)) Manufacturer: Model UID: Speakers (Realtek High Definition Audio(SST)) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{0d26fb7e-0189-41be-a3cf-c4652b508fb2}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #1: Speakers (ProUSB V2.0) Manufacturer: Model UID: Speakers (ProUSB V2.0) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{728b5755-6b3b-4367-939a-0aefabab9068}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

UPnP devices found : 1
Device #0UBP-X800 UID: uuid:00000000-0000-1010-8000-045d4b8f1198 Location: http://192.168.1.36:52323/dmr.xml

I can see that you are using WASAPI, do your DAC manufacturer have a ASIO driver for your DAC?

I have reached out to MSB… They told me they’ll get back to me this coming week. I’ll let you know what they say.