Not only tracks that are not available, but all the tracks are greyed out.
(Tracks on an external HD, synced via iTunes library)
The messed up album display vie when opening Audirvana remains.
Are they Apple music locked files?
OK, after deleting and reimporting the library the tracks aren’t greyed out anymore.
Thank you!
from today after the update audirvana (windows) often freezes, killing the program and restarting it freezes on this screen
Hello @Paolosnz,
Can you send me a copy of the “Debug Info”? You can get it in Audirvana Settings>General>Debug Info
Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message
I have this same problem Damien. No way back to desktop unless you kill Audirvana in running tasks.
Close to the same problem, my tracks are randomly greyed out but still playable. When I remove library they are back to normal, but once I restart they go grey again. Very weird and kinda a non-issue with playability but it annoys my OCD.
Debug infoAudirvana Mac Version 3.5.37 (3567)
macOS 10.15.5 with 32768MB RAM
Registered to Clinton Lewis
SIGNAL PROCESSING:
Polarity Inversion:
Globally: OFF
Per track: ON
Effects plugins NOT ACTIVE
UPSAMPLING:
SoX with device max frequency upsampling
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66
AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: by album
SW volume control: OFF
LIBRARY SETTINGS:
Sync list: 0 folders
iTunes/Music library synchronization: last synchronized on Mon Jun 8 19:08:11 2020
Library database path: /Users/CL/Library/Application Support/Audirvana/AudirvanaPlusDatabaseV2.sqlite
ACTIVE STREAMING SERVICES
=================== AUDIO DEVICE ========================
CoreAudio audio path, buffer I/O frame size: 512
Max. memory for audio buffers: 31744MB
Local Audio Engine:
Exclusive access: Enabled
Integer mode: Enabled
Preferred device:
Mojo
Model UID:Mojo:245F:0815
UID:AppleUSBAudioEngine:Chord Electronics Ltd:Mojo:413-001:2
Active Sample Rate: 44.1kHz
Hog Mode is off
Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF
Selected device:
Local audio device
ID 0x47 Mac mini Speakers Manufacturer:Apple Inc.
Model UID:Speaker UID:BuiltInSpeakerDevice
4 available sample rates up to 96000Hz
44100
48000
88200
96000
Audio buffer frame size : 14 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: Yes
Virtual: Yes
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes
1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
Stream ID 0x48 2 channels starting at 1
4 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
4 physical formats
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
Local devices found : 2
Device #0: ID 0x4d Dell AW3418DW Manufacturer: Apple Inc. Model UID: AppleGFXHDA:0 UID: AppleGFXHDAEngineOutputDP:f803:0:{AC10-A0FA-304E484C}
Device #1: ID 0x47 Mac mini Speakers Manufacturer: Apple Inc. Model UID: Speaker UID: BuiltInSpeakerDevice
UPnP devices found : 0
After upgrading to 3.5.37 all tracks are greyed out. I have restarted Audirvana without success. The files are on my hard drive. They still play thru my DAC. I have a Mac mini running macOS Catalina, latest version. Help would be appreciated.
You have the same set up as me, mac mini, latest version Catalina, and DAC. Tracks greyed out but playable. If I remove the library and re import it, I get the tracks back until I restart.
Hello everyone,
for people on MacOS, Can you go in your Disk Utility app in your MacOS and make a screenshot of it when you select your device? If you are using a NAS, are you using AFP or SMB to connect to it?
Not sure if this gives you a clue to the glitch. Although my entire library, apart from a random handful, is greyed out when I select it if I go to my ‘smart playlists’ the first 5 to 15 tracks display correctly (white out).
There seems to be no logic to the tracks chosen as half an album, downloaded complete in one session, is white out and the rest greyed out.
Everything is far easier to read in ‘light mode’ but the typestyle difference, as mentioned above, still remains, so it’s not just a ‘dark mode’ issue.
My Disk Utility page looks like the one Paul7 sent, but without external drives.
Additional…
If I roll my cursor over a greyed out track a message appears after a few seconds stating that the chosen track is not streamable and will not play (I don’t stream, all my tracks are lossless files in iTunes synched to Audirvana).
The odd random tracks that display correctly in library (about 4 out of 4,000) do not get this pop up message.
It looks like downloaded tracks are being mis-identified as though they are in a streaming library and are being greyed out as ‘not accessible’ - although they really are - if you see what I mean.
Here is the message.
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does your file are stored in your G-Drive? if it’s the case I would like to have a screenshot of it in the disk utility.
Thanks SadPsycho,
As a footnote all my tracks are either rips, iTunes, but mostly CD lossless downloads from Qobuz.
I don’t have a streaming account with anyone so these greyed out tracks all exist on my hard drive/backup drive - but the system THINKS I’m trying to stream them; but they play anyway. ?!*
Also can’t explain why a single track in a downloaded album is displaying OK and the rest get the grey treatment. No logic to this.
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My file is on the internal disk. The G-drive is for backups only. My files are CD lossless rips or from HDtracks.
Hi, I’ve got similar problems. Since the update (about 2 days ago), a lot of my albums (>50%) have duplicate tracks in white and grey. But they both play so each track is played twice which is quite annoying. Re-importing only works until restart and then duplicate tracks appear again.
I’m using a Mac with OS Mojave, music files are stored on an external drive connected to my Mac.
My debug info:
Audirvana Mac Version 3.5.37 (3567)
macOS 10.14.6 with 16384MB RAM
Registered to anh-tu nguyen
SIGNAL PROCESSING:
Polarity Inversion:
Globally: OFF
Per track: ON
Effects plugins NOT ACTIVE
UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66
AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF
LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: /Volumes/8TeeBytes A/music sorted
iTunes/Music library synchronization: not synchronized
Library database path: /Users/atkn/Library/Application Support/Audirvana/AudirvanaPlusDatabaseV2.sqlite
ACTIVE STREAMING SERVICES
=================== AUDIO DEVICE ========================
CoreAudio audio path, buffer I/O frame size: 512
Max. memory for audio buffers: 13312MB
Local Audio Engine:
Exclusive access: Enabled
Integer mode: Enabled
Preferred device:
NAD USB Audio
Model UID:NAD USB Audio:17AE:0003
UID:AppleUSBAudioEngine:NAD Electronics :NAD USB Audio:© 2011 Wavelength Audio, ltd.:1
Currently playing in Integer Mode:
Device: 2ch Non-mixable linear PCM Interleaved 24bits little endian Signed Integer, 6 bytes per frame 44.1kHz
Active Sample Rate: 44.1kHz
Hog Mode is on
Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF
Selected device:
Local audio device
ID 0x54 NAD USB Audio Manufacturer:NAD Electronics
Model UID:NAD USB Audio:17AE:0003 UID:AppleUSBAudioEngine:NAD Electronics :NAD USB Audio:© 2011 Wavelength Audio, ltd.:1
4 available sample rates up to 96000Hz
44100
48000
88200
96000
Audio buffer frame size : 29 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: No
Virtual: Yes
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes
1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
Stream ID 0x55 2 channels starting at 1
8 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
8 physical formats
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
Local devices found : 3
Device #0: ID 0x2f Built-in Output Manufacturer: Apple Inc. Model UID: AppleHDA:57 UID: AppleHDAEngineOutput:1F,3,0,1,1:0
Device #1: ID 0x54 NAD USB Audio Manufacturer: NAD Electronics Model UID: NAD USB Audio:17AE:0003 UID: AppleUSBAudioEngine:NAD Electronics :NAD USB Audio:© 2011 Wavelength Audio, ltd.:1
Device #2: ID 0x49 OWC Thunderbolt 3 Audio Device Manufacturer: Other World Computing Model UID: OWC Thunderbolt 3 Audio Device:1E91:4001 UID: AppleUSBAudioEngine:Other World Computing:OWC Thunderbolt 3 Audio Device:400000:1
UPnP devices found : 0
I would step back to an earlier version that does not have this problem if the file was available. I don’t use streaming services.
1 Like