I subscribed to Audirvana 3.5 in Feb. 2021. Paid $96.00 for a one-year subscription. The program worked fine until 7/4/21. As of July 4, when I double-click on the icon the player will not open. I tried this for two days after rebooting several times without success. I then uninstalled it and went to the Audirvana website and downloaded what I thought was 3.5, but it turned out to be Audirvana Studio 1.5.5 (AS).
I was able to sign up with AS for a one-month free trial. I contacted Audirvana support via email explaining the issue and they reset my license and provided me with a link to download 3.5.46 which I did. After the download, every time I clicked on the icon a pop-up would ask me to register my license number. I would copy and paste the new license number provided by tech support and click “Register.” The pop-up would then disappear and nothing else would happen. The program didn’t launch nor did any other pop-ups or messages or emails or anything appear. I tried this numerous times (and also rebooted the computer several times). It should be noted that I also tried this on a second computer. Same result on the second computer.
Audirvana 3.5.46 would never launch past submitting the license key. After three days of back and forth emails with Audirvana and trying various troubleshooting attempts (verifying firewall settings, etc.) all of which seemed to be correct, I still can’t use Audirvana 3.5.
It should be noted that Audirvana Studio works just fine. The issue is only with 3.5.
I cannot understand what happened that now prevents me from launching 3.5 on either of my two computers. Since, tech support can’t seem to resolve the issue I’ve requested two times that they credit the balance of my annual subscription fee to Audio Studio or refund me the 7 months remaining, but haven’t heard back from them for two days. The delays with being able to only contact them via email are unusually long and this is very frustrating.