Error recognizing Tidal track format

Maybe is not an error. As I know from last year when I used Tidal this service has also video content wich can be played with their native apps, Audirvana plays only audio wich is poor quality for these files.

Roon and mconnect play this CD correct

Why are the files lossy? And even 96kbps?

Or is that because this is the audio stream of a video file?

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Hello @e1mrba,

Here is what I see on my side:

Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>My account

Please remove the line corresponding to your logged-in account to avoid displaying your email address and first name/last name publicly.

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

Audirvana Studio 1.8.5 (10805)

Windows 10 (19043) with 32GB physical RAM

Connected account: xxx


Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins ACTIVE in realtime mode
	VST3 plugin #0: C:\Program Files\Common Files\VST3\MeldaProduction\Tools\MAnalyzer.vst3
		ClassID: 4D656C646170726F4D4165624D416562
	VST3 plugin #1: C:\Program Files\Common Files\VST3\MeldaProduction\Tools\MUtility.vst3
		ClassID: 4D656C646170726F4D7574694D757469
	VST3 plugin #2: C:\Program Files\Common Files\VST3\MeldaProduction\Filter\MBandPass.vst3
		ClassID: 4D656C646170726F4D4261404D426140
	VST3 plugin #3: C:\Program Files\Common Files\VST3\DiracLiveProcessor.vst3
		ClassID: 56535456376C6564697261636C697665

SoX with device max frequency upsampling
SoX filter parameters
Bandwidth at 0dB = 99.0516%
Filter max length = 30000
Anti-aliasing = 99.1429
Phase = 25%

Max allowed volume: 100
Replay Gain: None
SW volume control: ON

Sync list: 3 folders
AUTO: E:\sync\TestMusic
AUTO: \NETHD2\music\1MR
AUTO: \NETHD2\music\testcd
Library database path: E:\sync\audirvana\studio\AudirvanaDatabase.sqlite

Remote Control server:
Listening on 192.168.x.x on port 54991

Qobuz: Connected as Qobuz Studio
HRA-Streaming: Connected as SUBSCRIPTION
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 12416MB

Local Audio Engine: ASIO ASIO 2 driver version 535

Preferred device:
XMOS USB Audio 2.0 ST 3017
Model UID:XMOS USB Audio 2.0 ST 3017
UID:XMOS USB Audio 2.0 ST 3017

Currently playing in Integer Mode:
Device: 2ch 32bits Integer, 8 bytes per frame 192kHz

Active Sample Rate: 192kHz

Bridge settings:
Sample rate limitation: 192kHz
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
XMOS USB Audio 2.0 ST 3017
Model Name: XMOS USB Audio 2.0 ST 3017
Model UID: XMOS USB Audio 2.0 ST 3017
UID: XMOS USB Audio 2.0 ST 3017

8 available sample rates up to 384000Hz
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 32bit little endian 44.1kHz
2 ch Integer PCM 32bit little endian 48kHz
2 ch Integer PCM 32bit little endian 88.2kHz
2 ch Integer PCM 32bit little endian 96kHz
2 ch Integer PCM 32bit little endian 176.4kHz
2 ch Integer PCM 32bit little endian 192kHz
2 ch Integer PCM 32bit little endian 352.8kHz
2 ch Integer PCM 32bit little endian 384kHz

Local devices found : 6
Device #1: ASIO4ALL v2 Manufacturer: Model UID: ASIO4ALL v2 UID: ASIO4ALL v2 Model Name: ASIO4ALL v2
Device #2: FlexASIO Manufacturer: Model UID: FlexASIO UID: FlexASIO Model Name: FlexASIO
Device #3: M-Audio USB ASIO Manufacturer: Model UID: M-Audio USB ASIO UID: M-Audio USB ASIO Model Name: M-Audio USB ASIO
Device #4: miniDSP ASIO Driver Manufacturer: Model UID: miniDSP ASIO Driver UID: miniDSP ASIO Driver Model Name: miniDSP ASIO Driver
Device #5: XMOS USB Audio 2.0 ST 3017 Manufacturer: Model UID: XMOS USB Audio 2.0 ST 3017 UID: XMOS USB Audio 2.0 ST 3017 Model Name: XMOS USB Audio 2.0 ST 3017

UPnP devices found : 0

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Have you tried to disconnect and reconnect your Tidal account?

I have now joined, again

Install Tidal app. It’s a good idea to have Tidal/Qobuz apps installed even for debugging purposes, to check with them. Are you sure is not an audio album that contains a video file? Check that file with Tidal app, I think is the best test. Before subscribing to Audirvana I made some playlists in the Tidal mobile app with mixed content (audio/video). Audirvana plays video files as audio and shows like in your picture.

This is not a video

Understand. Sorry I didn’t help you.

And it really only plays frequencies up to 11 kHz

I found an post from 2018 mentioning Audirvana does not support AAC+.
AAC is no problem.

Could this be something?

What ever the problem may be 96kbps is not anywhere near acceptable for a paid service.


Probably not when he recognized Antoine correctly.

A wild guess. I saw @DGrigorescu had used K-Lite Codec Tweak Tool to repair the codecs.

I can confrm just for mp3 codec. Here is the link:

It is a good idea to have installed even if don’t solve the problem. Along with VLC and AS are the only players that I use. And Qobuz app. And iTunes just rarely for an old iPod and also for codecs. Never WMP.

@e1mrba, what is the Tidal quality you have selected in Tidal settings in Studio?

I tried both lossless and master

It seems that if you fill out this survey you can indicate that an album is not available in the desired quality.

On Qobuz it is available in cd quality.

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Does this album is the only one in this case or all of the album you see in Tidal have the same behavior?