Issues with H590

there are so many issue that i have using Audirvana on my macbookPro. If you have a fix, tell me please.

  1. audirvana does not recognize available networks
  2. audirvana skips songs in queue
  3. audirvana does not play a song
  4. audirvana quits randomly
  5. audirvana does not play whole songs

Hello @petarr,

Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>My account

Please remove the line corresponding to your logged-in account to avoid displaying your email address and first name/last name publicly.

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

Audirvana Mac Version 3.5.50 (3580)
macOS 11.6.0 with 16384MB RAM


            Polarity Inversion:
                            Globally: OFF
                            Per track: ON
            Effects plugins NOT ACTIVE

SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

Sync list: 3 folders
Manual: (OFFLINE) /Volumes/media/music
Manual: (OFFLINE) /Volumes/New Volume/eLed Zeppelin (1971) - IV [AudioPhil edition]
Manual: /Users/petarr/.Trash/The Kinks - The Village Green Preservation Society (1968) [24-96 - A Prof. Stoned Comp 2017]/Part III British 15-track Mono
iTunes/Music library synchronization: last synchronized on Wed Sep 1 08:18:19 2021

            Library database path: /Users/petarr/Library/Application Support/Audirvana/AudirvanaPlusDatabaseV2.sqlite

Qobuz: Connected as
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Preferred device: H590_D37ADC Model UID:Hegel H590_D37ADC UID:uuid:2031f90c-1dd2-11b2-a257-89fb726fdc79

Selected device:
UPnP device at
ID 0x0 H590_D37ADC Manufacturer:Hegel
Model UID:Hegel H590_D37ADC UID:uuid:2031f90c-1dd2-11b2-a257-89fb726fdc79

6 available sample rates up to 192000Hz
Volume control: No
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to MQA Decoder
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
UPnP/DLNA supported protocols:
DLNA 1.5: Yes
Gapless playback: Yes
Missing events workaround: No
Can play native DSD: No
Number of channels: 2
Use as stereo device only: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x0 0 channels starting at 0
12 virtual formats:
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 192kHz

0 physical formats

Current device transportInfo:
CurrentTransportState: STOPPED
CurrentTransportStatus: OK
CurrentSpeed: 1
Current device MediaInfo:
NrTracks: 0
MediaDuration: 0:02:48.000

dc:titleLittle Birdie (feat. Sarah Jarosz)</dc:title>
dc:creatorSarah Jarosz</dc:creator>
upnp:artistSarah Jarosz</upnp:artist>
upnp:albumSing Me Home</upnp:album>

            PlayMedium: NONE
            RecordMedium: NOT_IMPLEMENTED
            WriteStatus: NOT_IMPLEMENTED

Current device AVT service description:

<?xml version="1.0"?> 1 0 SetAVTransportURI InstanceID in A_ARG_TYPE_InstanceID CurrentURI in AVTransportURI CurrentURIMetaData in AVTransportURIMetaData GetMediaInfo InstanceID in A_ARG_TYPE_InstanceID NrTracks out NumberOfTracks MediaDuration out CurrentMediaDuration CurrentURI out AVTransportURI CurrentURIMetaData out AVTransportURIMetaData NextURI out NextAVTransportURI NextURIMetaData out NextAVTransportURIMetaData PlayMedium out PlaybackStorageMedium RecordMedium out RecordStorageMedium WriteStatus out RecordMediumWriteStatus GetTransportInfo InstanceID in A_ARG_TYPE_InstanceID CurrentTransportState out TransportState CurrentTransportStatus out TransportStatus CurrentSpeed out TransportPlaySpeed GetPositionInfo InstanceID in A_ARG_TYPE_InstanceID Track out CurrentTrack TrackDuration out CurrentTrackDuration TrackMetaData out CurrentTrackMetaData TrackURI out CurrentTrackURI RelTime out RelativeTimePosition AbsTime out AbsoluteTimePosition RelCount out RelativeCounterPosition AbsCount out AbsoluteCounterPosition GetDeviceCapabilities InstanceID in A_ARG_TYPE_InstanceID PlayMedia out PossiblePlaybackStorageMedia RecMedia out PossibleRecordStorageMedia RecQualityModes out PossibleRecordQualityModes GetTransportSettings InstanceID in A_ARG_TYPE_InstanceID PlayMode out CurrentPlayMode RecQualityMode out CurrentRecordQualityMode SetPlayMode InstanceID in A_ARG_TYPE_InstanceID NewPlayMode in CurrentPlayMode Stop InstanceID in A_ARG_TYPE_InstanceID Play InstanceID in A_ARG_TYPE_InstanceID Speed in TransportPlaySpeed Pause InstanceID in A_ARG_TYPE_InstanceID Seek InstanceID in A_ARG_TYPE_InstanceID Unit in A_ARG_TYPE_SeekMode Target in A_ARG_TYPE_SeekTarget Next InstanceID in A_ARG_TYPE_InstanceID Previous InstanceID in A_ARG_TYPE_InstanceID GetCurrentTransportActions InstanceID in A_ARG_TYPE_InstanceID Actions out CurrentTransportActions TransportState string STOPPED PAUSED_PLAYBACK PLAYING TRANSITIONING NO_MEDIA_PRESENT TransportStatus string OK ERROR_OCCURRED PlaybackStorageMedium string UNKNOWN CD-DA DVD-VIDEO HDD NETWORK NONE RecordStorageMedium string NOT_IMPLEMENTED PossiblePlaybackStorageMedia string UNKNOWN CD-DA DVD-VIDEO HDD NETWORK PossibleRecordStorageMedia string NOT_IMPLEMENTED CurrentPlayMode string NORMAL SHUFFLE REPEAT_ONE REPEAT_TRACK REPEAT_ALL NORMAL TransportPlaySpeed string 1 RecordMediumWriteStatus string NOT_IMPLEMENTED CurrentRecordQualityMode string NOT_IMPLEMENTED PossibleRecordQualityModes string NOT_IMPLEMENTED NumberOfTracks ui4 0 1 CurrentTrack ui4 0 1 1 CurrentTrackDuration string CurrentMediaDuration string CurrentTrackMetaData string CurrentTrackURI string AVTransportURI string AVTransportURIMetaData string NextAVTransportURI string NextAVTransportURIMetaData string RelativeTimePosition string AbsoluteTimePosition string RelativeCounterPosition i4 AbsoluteCounterPosition i4 CurrentTransportActions string LastChange string A_ARG_TYPE_SeekMode string ABS_COUNT TRACK_NR REL_TIME A_ARG_TYPE_SeekTarget string A_ARG_TYPE_InstanceID ui4

Current device RootDevice description:

<?xml version="1.0"?> 1 0 DMR-1.50 QPlay:2 urn:schemas-upnp-org:device:MediaRenderer:1 H590_D37ADC Hegel<;/manufacturerURL> H590 H590 1.0<;/modelURL> uuid:2031f90c-1dd2-11b2-a257-89fb726fdc79<;/presentationURL> urn:schemas-upnp-org:service:RenderingControl:1 urn:upnp-org:serviceId:RenderingControl /RenderingControl.xml /RenderingControl /RenderingControl/eventSub urn:schemas-upnp-org:service:AVTransport:1 urn:upnp-org:serviceId:AVTransport /AVTransport.xml /AVTransport /AVTransport/eventSub urn:schemas-upnp-org:service:ConnectionManager:1 urn:upnp-org:serviceId:ConnectionManager /ConnectionManager.xml /ConnectionManager /ConnectionManager/eventSub urn:schemas-tencent-com:service:QPlay:1 urn:tencent-com:serviceId:QPlay /QPlay.xml /QPlay /QPlay/eventSub<;/URLBase>

UPnP devices found : 1
Device #0: ID 0x0 H590_D37ADC UID: uuid:2031f90c-1dd2-11b2-a257-89fb726fdc79 Location:

CoreAudio audio path, buffer I/O frame size: 0

Max. memory for audio buffers: 13312MB

Local Audio Engine:
Exclusive access: Enabled
Integer mode: Enabled

Local devices found : 3
Device #0: ID 0x5a MacBook Pro Speakers Manufacturer: Apple Inc. Model UID: Speaker UID: BuiltInSpeakerDevice
Device #1: ID 0x2f Crestron Audio Manufacturer: Crestron Electronics Model UID: SimpleAudioDeviceModelUID UID: CAMDevice
Device #2: ID 0x34 ZoomAudioDevice Manufacturer: Model UID: UID:

Do you have the issue with Qobuz or Tidal? If it’s Tidal, is it when you are playing MQA?

tidal. there are so many issues. I did not notice that some of the issues affect only MQA.

Try to reduce the pre-load cache to 4000MB.

not sure how to reduce preload cache. thanks in advance,

You need to go in the output settings of your device (click on the loudspeaker and then on the arrow next to H590_D37ADC and you will see in your local device settings the option to reduce the maximum amount of RAM Audirvana can use.

thanks. I have a MacBook Pro. when I click on the H590 icon, nothing happens.
is there another way?

You need to stop the playback. Not just pause it. You can’t change the settings until the playback is stopped.

You need to click on the arrow at the right of the device name:


got it. i did it. thanks!

new issue today. when playing from “Tracks” in order, i have to click play after each song is finished.

Can you check if your H590 is using the latest firmware from Hegel?

update of firmware did not resolve the stop issues. I use tracks and play in order. It plays a few songs then stops. When I press play, it is as likely to play a few songs and then stop as it is to play one song and stop. I guess, random stopping captures the issue. thanks! I appreciate your help

For testing purpose, can you try to reproduce the issue using Studio? You can try it for free here: Try Audirvāna - Download now and start a 30 Day free trial

this software seems to be full of glitches. it stops midsong. play. it stops again. play. it plays the whole song moves to next. stops of the next stong. this is awful

Are you wired connected to your device? Do you have any other software that could be connected to your Hegel?

i can connect tidal directly via port. but it is not currently connected. thanks

Connect via USB just to isolate if it’s networking/UPnP issue.