Track plays a few seconds and then skips to next track

Studio Streaming
1

Track plays a few seconds and then skips to next track. Can be any track, often second one. Has lately only been happening when streaming Qobuz, not when playing files from local library. Has happened for 29 days.
Current version: 1.6.1 (10601)

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins ACTIVE in realtime mode
	VST3 plugin #0: C:\Program Files\Common Files\VST3\Marvel GEQ.vst3
		ClassID: C40CD0E0899D4484BFB44A40B57B62C4
	VST3 plugin #1: None
	VST3 plugin #2: None
	VST3 plugin #3: None

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5%
Filter max length = 30000
Anti-aliasing = 100
Phase = 66%

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: C:\Users\Jeff\Music\Music FLAC
Library database path: C:\Users\Jeff\AppData\Local\Audirvana\Audirvana\AudirvanaDatabase.sqlite

Remote Control server:
Listening on 2603:6081:2c07:6b00:6448:9daf:3a2f:544f on port 49201

ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Studio

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 15254MB

Local Audio Engine: WASAPI

Preferred device:

Model UID:
UID:

Active Sample Rate: 48kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
Speakers (5- D30)
Manufacturer: Microsoft
Model Name: Speakers (5- D30)
Model UID: MMDEVAPI\AudioEndpoints
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{1dca88dc-647f-4c78-9908-bdd851107faa}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

8 available sample rates up to 384000Hz
44100
48000
88200
96000
176400
192000
352800
384000
Volume Control
Physical: Yes
Virtual: No
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 44.1kHz
2 ch Integer PCM 32bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 48kHz
2 ch Integer PCM 32bit little endian 48kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 88.2kHz
2 ch Integer PCM 32bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 96kHz
2 ch Integer PCM 32bit little endian 96kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 176.4kHz
2 ch Integer PCM 32bit little endian 176.4kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 192kHz
2 ch Integer PCM 32bit little endian 192kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 352.8kHz
2 ch Integer PCM 32bit little endian 352.8kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 384kHz
2 ch Integer PCM 32bit little endian 384kHz

Local devices found : 1
Device #0: Speakers (5- D30) Manufacturer: Microsoft Model UID: MMDEVAPI\AudioEndpoints UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{1dca88dc-647f-4c78-9908-bdd851107faa}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: Speakers (5- D30)

UPnP devices found : 2
Device #0Denon AVR-S650H UID: uuid:8e00bd6b-431b-15b2-0080-0005cd7a60de Location: http://192.168.0.3:60006/upnp/desc/aios_device/aios_device.xml
Device #1[TV] Samsung 6 Series (55) UID: uuid:61f245e9-4083-4052-b957-e00ce147f75d Location: http://192.168.0.4:9197/dmr

2

Let me know if you get a reply
This has been an issue with Tidal for quite some time!

3

I have the same problem in Qobuz always only the second track and when it is Hi-res.
It has been going on since the beginning of AS! I wrote an email to the Audirvana team and nothing has been resolved yet …

4

I’m surprised that Audirvāna doesn’t reply to all these streaming issues. Tidal skipping during playback has been an ongoing issue for the last two months (for me) on the paid version and I think studio also suffers the same problems. Damien?

5

I’m listening right now to Tidal using Audirvana 3.5 for Mac and the track just skipped twice. When this happens, the end of the track gets cut off - playback ends before the audio is complete. I’ve tried disconnecting and reconnecting Tidal, restarting my Mac, changing sysoptimizer settings, etc. The issue keeps coming back. It would be great to know the status of a fix for this issue. It is severely impacting playback. Thank you!

6

When I’m streaming Blackfield/Blackfield album from Qobuz audirvana plays always only first ~50 seconds from track #2.

Screenshot
Screenshot1395×907 145 KB

My screenshot shows that after 12 seconds there is only 43 seconds left to play. So track #2 is only partly loaded…

This is only one example, but with this album i can repeat same situation every time.

This happens even if i try use laptops internal speakers… and also with dac in use.

Current version: 1.6.4 (10604)

Connected account: *

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5%
Filter max length = 30000
Anti-aliasing = 100
Phase = 66%

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 0 folders
Library database path: C:\Users\hessu\AppData\Local\Audirvana\Audirvana\AudirvanaDatabase.sqlite

Remote Control server:
Listening on 192.168.0.176 on port 52473

ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Studio
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 1024MB

Local Audio Engine: Kernel Streaming

Preferred device:
Speakers/Headphones (Realtek High Definition Audio)
Model UID:HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_103C2253&REV_1000
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{c59b4522-5007-4d8a-92c7-f977e753fabf}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Currently playing in Integer Mode:
Device: 2ch 24bits Integer, 8 bytes per frame 44.1kHz

Active Sample Rate: 44.1kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
Speakers/Headphones (Realtek High Definition Audio)
Manufacturer: Realtek
Model Name: Unknown manufacturer
Model UID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_103C2253&REV_1000
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{c59b4522-5007-4d8a-92c7-f977e753fabf}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Kernel Streaming capable

4 available sample rates up to 192000Hz
44100
48000
96000
192000
Volume Control
Physical: Yes
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 44.1kHz
2 ch Integer PCM 16bit little endian 48kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 48kHz
2 ch Integer PCM 16bit little endian 96kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 96kHz
2 ch Integer PCM 16bit little endian 192kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 192kHz

Local devices found : 2
Device #0: Speakers/Headphones (Realtek High Definition Audio) Manufacturer: Realtek Model UID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_103C2253&REV_1000 UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{c59b4522-5007-4d8a-92c7-f977e753fabf}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: Unknown manufacturer
Device #1: Speakers (3- Audiolab M-DAC) Manufacturer: (Generic USB Audio) Model UID: USB\VID_0451&PID_ADAC&REV_0:10&MI_01 UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{d95960e0-3f75-42f0-994b-1c670d918812}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: Audiolab M-DAC

UPnP devices found : 0

7

I did more tests. I noticed that the available internet connection speed affects the problem…

When the internet connection capacity was 10 Mb the second track plays for only 50 seconds.

If the capacity of the Internet connection was 30 Mb, the second track would also play completely.

How high-speed Internet connection does audirvana require for Qobus HD-level albums to be listened to without any problems?

9

In theory:
24x192000x2= 9.216.000 bits per second
FLAC 50% datacompression.
4.608.000 bits per second.
5Mbps should be enough.

It just depends on how fast Audirvana expects to buffer. At 10Mbps, a 24/192 track is halfway through playing, finished loading. If for some reason FLAC only has 30% compression and there is a lot of overhead and at the same time other data traffic on the connection then I don’t know how Audirvana handles that. Then Audirvana will run out of his buffer.

10

Yes, Audirvana needs faster Internet than normal. I observed this: the software wants to buffer the entire file or portion in x seconds, let’s say 15. If for any reason not enough speed is available he give up. That’s the problem, and absolutely not a normal situation. With 5 Mbps will not play well because of this strange behaviour.

11

I am not very tech savvy. I ran a connection test and got this data: “Your ping result is 22. Your jitter result is 4. Your download result is 181.4 Mbps. Your upload result is 11.5 Mbps.” Is my internet connection sufficient?

12

The speeds of Internet are not enough. The problem is what is the speed, latency and jitter with Qobuz/Tidal? But I think with a big ISP or one with good peering should be ok. Also Tidal/Qobuz can limit their traffic or have problems. I think the real speed can be checked with various softwares or router, I don’t need to do this. (Wireshark, Net Limiter, OpenWRT)

13

Of course. Make tests with other countries too, the local speed usually is bigger. If you have more than 10-20 Mbps and no packet loss should be enough.

14

So in summary, if the internet bandwidth is for some reason congested or otherwise too low, I should also limit the streaming quality or some tracks will be only partially loaded?

15

I think yes. I have a good internet connection and I try to not do very consumming bandwith activities like p2p when listening to streaming services with AS so for me works ok. But not all the time - the problem of skipping I think (like others) is also related with wrong calculation of the track time. Upsampling can also do the things worse.

16

Not just upsampling. It seems as if the higher the native res of the file the sooner the second track skips.

1 Like
17

When I play Qobuz it only plays 30 seconds of a track then goes on to the next track I am signed up to Qobuz and it should not do this i am confused.

18

Hello @SOULKATA,

Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>My account

Please remove the line corresponding to your logged-in account to avoid displaying your email address and first name/last name publicly.

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

19

Audirvana Studio 1.8.8 (10808)

Windows 10 (19043) with 8GB physical RAM

Connected account: SOULKATA

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
r8brain not in use
r8brain filter parameters
Bandwidth = 99.5%
Stop band attenuation 218dB
Phase linear

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 2 folders
AUTO: F:\MY MUSIC
AUTO: D:\MUSIC NEW FOLDER D DRIVE
Library database path: C:\Users\Danny\AppData\Local\Audirvana\Audirvana\AudirvanaDatabase.sqlite

Remote Control server:
Listening on 192.168.0.24 on port 53433

ACTIVE STREAMING SERVICES
Qobuz: Connected as

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 1608MB

Local Audio Engine: WASAPI

Preferred device:
1 - PIONEER_PDP. (AMD High Definition Audio Device)
Model UID:MMDEVAPI\AudioEndpoints
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{5e99ad96-252c-4dcb-a7b0-69617489d978}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Currently playing in Integer Mode:
Device: 2ch 16bits Integer, 4 bytes per frame 44.1kHz

Active Sample Rate: 44.1kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
1 - PIONEER_PDP. (AMD High Definition Audio Device)
Manufacturer: Microsoft
Model Name: 1 - PIONEER_PDP. (AMD High Definition Audio Device)
Model UID: MMDEVAPI\AudioEndpoints
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{5e99ad96-252c-4dcb-a7b0-69617489d978}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

6 available sample rates up to 192000Hz
44100
48000
88200
96000
176400
192000
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 44.1kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 44.1kHz
2 ch Integer PCM 16bit little endian 48kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 48kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 48kHz
2 ch Integer PCM 16bit little endian 88.2kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 88.2kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 88.2kHz
2 ch Integer PCM 16bit little endian 96kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 96kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 96kHz
2 ch Integer PCM 16bit little endian 176.4kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 176.4kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 176.4kHz
2 ch Integer PCM 16bit little endian 192kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 192kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 192kHz

Local devices found : 2
Device #0: Speakers (Realtek High Definition Audio) Manufacturer: Microsoft Model UID: MMDEVAPI\AudioEndpoints UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{b239ad31-0352-4bfc-ae71-f05d9f013c9c}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: Speakers (Realtek High Definition Audio)
Device #1: 1 - PIONEER_PDP. (AMD High Definition Audio Device) Manufacturer: Microsoft Model UID: MMDEVAPI\AudioEndpoints UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{5e99ad96-252c-4dcb-a7b0-69617489d978}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: 1 - PIONEER_PDP. (AMD High Definition Audio Device)

UPnP devices found : 0

20

This indicates there is an issue with your Qobuz account. Can you connect to Qobuz website and check if you have an active subscription for this account?

21

Well I have a 3 months free trial ends on 8th January 2022. I have logged out and back in again and used my Qobuz account but yes it doesn’t seem to recognize I have a full account ?? Strange