Tracks loads but don't stuck at 0:00

Connection with external Audio Devices USB DAC
1

I’ve shifted over to a Mac Mini with 16gb of RAM running Catalina. Running this with a Topping E30 DAC with everything configured correctly.

The problem is: when I start up Audirvana, the first few tracks load fine and starts playing. After changing a few tracks, the software breaks and is not able to get past the 0:00 mark of all following tracks. I’ve tried everything - changing pre-load memory, upsampling, volume adjustments and OS update. Nothing is working. This is extremely frustrating. I’m still within my trial period and am having second thoughts of actually paying for Audirvana when it barely worked on my PC and Mac. Can anyone point me in the right direction? Please.

Here’s my debug info:

Audirvana Mac Version 3.5.42 (3572)
macOS 10.15.7 with 16384MB RAM

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: /Volumes/Music - FLAC/
iTunes/Music library synchronization: not synchronized
Library database path: /Users/jlhipower/Library/Application Support/Audirvana/AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

CoreAudio audio path, buffer I/O frame size: 512

Max. memory for audio buffers: 9134MB

Local Audio Engine:
Exclusive access: Enabled
Integer mode: Enabled

Preferred device:
E30
Model UID:E30:152A:8750
UID:AppleUSBAudioEngine:Topping:E30:24400000:1

Currently playing in Integer Mode:
Device: 2ch Non-mixable linear PCM Interleaved 32bits little endian Signed Integer, 8 bytes per frame 44.1kHz

Active Sample Rate: 44.1kHz
Hog Mode is on

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
ID 0x29 E30 Manufacturer:Topping
Model UID:E30:152A:8750 UID:AppleUSBAudioEngine:Topping:E30:24400000:1

10 available sample rates up to 768000Hz
44100
48000
88200
96000
176400
192000
352800
384000
705600
768000
Audio buffer frame size : 14 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: Yes
Virtual: Yes
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: DSD via PCM 1.1
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x2a 2 channels starting at 1
30 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 768kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 705.6kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 384kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 352.8kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 192kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 176.4kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 768kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 705.6kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 768kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 705.6kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 384kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 352.8kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 192kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 176.4kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 44.1kHz

40 physical formats
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 768kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 705.6kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 768kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 705.6kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 384kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 352.8kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 192kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 176.4kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 88.2kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 44.1kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 768kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 705.6kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 768kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 705.6kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 384kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 352.8kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 192kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 176.4kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 44.1kHz

Local devices found : 3
Device #0: ID 0x38 Built-in Output Manufacturer: Apple Inc. Model UID: AppleHDA:3 UID: AppleHDAEngineOutput:8,0,1,2:0
Device #1: ID 0x41 HDMI Manufacturer: Apple Inc. Model UID: AppleHDA:3 UID: AppleHDAEngineOutputDP:8,5,1,0:0:{104D-0000-000009F8}
Device #2: ID 0x29 E30 Manufacturer: Topping Model UID: E30:152A:8750 UID: AppleUSBAudioEngine:Topping:E30:24400000:1

UPnP devices found : 2
Device #0: ID 0x0 [LG] webOS TV UJ6200 UID: uuid:27625086-5b68-0765-5d3e-a613172f98ab Location: http://192.168.1.9:1521/
Device #1: ID 0x0 Home Theatre UID: uuid:9ab0c000-f668-11de-9976-946ab0943bd0 Location: http://192.168.1.45:49154/MediaRenderer/desc.xml

2

Hello @mrj0920,

do you have this issue with Tidal track or with local tracks?

3

Hi Damien, I have the issues with both - Tidal and local - PCM and DSD tracks alike.

4

Any advice on how to go about fixing this?

5

Reduce the pre-load cache to 4000MB.

6

Already tried that. Made no difference whatsoever.

7

Try to disable integer mode.

8

Already tried that too. Like I mentioned in the OP, I’ve tried everything - enabling and disabling, playing with the sliders and etc. The issue persisted for all possible troubleshooting iterations.

It seems like I’m not the only one with a myriad of problems with Audirvana. For this particular issue, I’ve done my research on this forum and there has been no concrete solutions to this problem, amongst many others. The inception of this paid software was used on Macs so I’d assumed it would run smoother than PCs, to say the least.

Moreover, I understand the “try this, try that” method of solving a problem. But I think the real question from the makers of this software should be “why does it happen?”

9

That’s impossible to answer. It never happened to me for example. Could well be DAC dependent. Not even the model, might be your specific device.

Can you try with a different DAC. Do you use the system optimizer? If yes disable it.

10

Do you use a NAS? Can you test with files on a local drive?

This issue happens sometimes with external drives.

11

Confirming that this issue persists even when using the built-in output of the Mac Mini. It’s clearly an Audirvana issue.

12

It could well be, but the question is why. I’m using it on the Mac and used in both Catalina and BigSur and never had this issue. I’m also using the NAS as storage for the music library files.

If you have the system optimiser enabled, disable it. The issue you’re having is quite peculiar. The users having similar issues experience it on every track, it’s curious that you experience this after few tracks.

Are you using a NAS for storing files?

13

Nope, I’m using Tidal only actually.

I’ve had the system optimizer disabled from the get go.

14

Have you tried with local files, just to confirm it’s a Tidal issue.

15

I did, and it happens with local files too.

16

Do you have another DAC to try with?

17

Or the built-in output.

18

Try just to delete your Audirvana preferences to see…

Apple hide the Home Folder in User Library at some time depending on OS System…
When you have clicked your Home Folder, and cannot see the Library Folder in there,
just do a ‘‘cmd J’’ to show the folder settings preferences and see at the bottom…
click Show Library Folder and then you’ll have access to the rest forever.

Quit Audirvana:

Go to User… Home Folder… Library… Preferences…
copy somewhere to put them back if new prefs still not play…

Copy then trash com.audirvana.Audirvana-Plus.plist and com.audirvana.Audirvana.plist in that folder.

Restart Mac. Restart Audirvana.

Also…

You can try zapping the PRAM of the Mac Mini, it reset some Audio settings…

You can reset or “zap” the PRAM on a Mac by pressing and holding the Command, Option, P, and R keys right as you turn the computer on (when your hear the Bong)…
Yes, there are four keys you need to hold down at the same time. Once your hear the startup chime a second time, the PRAM has been reset and you can release the keys.

Reopen Audirvana and see.

19

Yes, I mentioned earlier that the problem persists even with the built-in output.

20

Hmm, could it be that something else is accessing the files while you play in Audirvana? Apple Music/iTunes or something similar.