Unable to update or install Audirvana on Windows 10

I just tried to update to Windows version 3.5 using the update button in Audirvana. This did not work: the screen went blank. Looking at forum posts I un-installed Audirvana and rebooted. When trying a fresh install with the App Installer I get the error message “App Installer failed to install package dependencies. Ask the developer for package.” All virus- and threat protections are off.
Please help!

now unable to use Audirvana altogether, so a response from Damien would be appreciated…

Hello @bodiebill,

Do you have a screenshot of the Appinstalller error? You should have a error code in it and this code is really important to know where your issue is from.

Hello bodiebill,

Which version of Windows 10 are your running?

Hi Damien, I am using Windows 10 Pro 1903.
Best, Dennis

Installation of the previous Audirvana version went smoothly via the App Installer.

@Damien3 Can you please advise? Thanks, Dennis

Hi,

I have also issues with installing the new version. I have unistalled the precedent version and the new version won’t install. The error I find in the Event manager is copied below.
Windows version is windows 10 1903
I have posted the message in another thread but no answer.
If someone can help, thanks a lot.

Nom du journal :Application
Source : Application Error
Date : 10/11/2019 18:02:49
ID de l’événement :1000
Catégorie de la tâche :(100)
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : PC2343342
Description :
Nom de l’application défaillante AppInstaller.exe, version : 1.0.1905.15001, horodatage : 0x5cdc93f1
Nom du module défaillant : ucrtbase.dll, version : 10.0.18362.387, horodatage : 0x4361b720
Code d’exception : 0xc0000409
Décalage d’erreur : 0x000000000006c4c8
ID du processus défaillant : 0x1f00
Heure de début de l’application défaillante : 0x01d597e8aae02bf9
Chemin d’accès de l’application défaillante : C:\Program Files\WindowsApps\Microsoft.DesktopAppInstaller_1.0.31351.0_x64__8wekyb3d8bbwe\AppInstaller.exe
Chemin d’accès du module défaillant: C:\WINDOWS\System32\ucrtbase.dll
ID de rapport : 19824adc-61cd-4368-8396-27a4d244fc59
Nom complet du package défaillant : Microsoft.DesktopAppInstaller_1.0.31351.0_x64__8wekyb3d8bbwe
ID de l’application relative au package défaillant : App
XML de l’événement :



1000
2
100
0x80000000000000

6961
Application
PC2343342



AppInstaller.exe
1.0.1905.15001
5cdc93f1
ucrtbase.dll
10.0.18362.387
4361b720
c0000409
000000000006c4c8
1f00
01d597e8aae02bf9
C:\Program Files\WindowsApps\Microsoft.DesktopAppInstaller_1.0.31351.0_x64__8wekyb3d8bbwe\AppInstaller.exe
C:\WINDOWS\System32\ucrtbase.dll
19824adc-61cd-4368-8396-27a4d244fc59
Microsoft.DesktopAppInstaller_1.0.31351.0_x64__8wekyb3d8bbwe
App

T

Hello @bodiebill,

I got some news for you. Can you try to run this tool from Microsft and try to reinstall Audirvana? https://aka.ms/DotnetRepairTool

Hello @Sebastian,

This is a tricky issue, you should check if your system is healthy, to do so Microsoft made a procedure about it, you can find it here: https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

Thanks @Damien3, but DotnetRepairTool did not resolve the problem.

Thank you Damien,

I have a freshly restaured Windos installation (a few months) so I assume it should be ggod.
I have tried the SFC and DISM restore health mentioned in the article, no error found.

Still the same error when I try to install.

Maybe I should try to replace that ucrtbase dll ? With one from a different PC on which installation is successul.

Any other idea would be appreciated.

Thank you.