Hi,
This has likely been asked and hopefully solved before, but Iām having trouble with the remote app trying to connect to Origin (on a month free trial) when my router is using 5 Ghz. If the router is set to transmit either both 2.4 & 5 (same network name, and either with band steering on or off), or just 5 Ghz, the remote app has a lot of trouble finding the computer, whether on iPhone or iPad. If I set the router to 2.4 Ghz only, itās instantly fine.
Might this be a router issue (with some settings I could potentially change on there) an OS Ventura issue, or laptop issue (2021 16" MBP, M1 Pro); does anyone have experience of this?
Many thanks in advance,
(an admirer of the Origin layout, and of the decision to release a non-subscription version.)
Hi @DAT,
When you select your Wi-Fi network on your Mac, which frequency band is used? Same question on your iPhone or iPad 
Hi Antoine - thanks for the reply. Both the 2.4 & 5 Ghz bands have the same name, and I leave it to the router to choose the cleverest with āband steeringā set to on. If I switch one band off then the only luck I seem to have is via the 2.4, which allows the remote app to see the computer running Origin straight away. Itās worth saying maybe that if I leave on the 5 Ghz only, all devices operate otherwise without issues (as in, I donāt think itās a 5 Ghz fault with the laptop running Origin, but Iām just guessing).
If you have the possibility to choose just the 5 Ghz band on the router, can you try to do this and then check if you can connect the Remote?
Hi - I have tried that (i.e. switched the 2.4 band off) a number of times but no, that wonāt connect the remote. Itās only when Iām choosing the 2.4 (i.e. when I switch off the 5 Ghz) that everything works fine.
biggest difference between 2.4GHz and 5GHz Wi-Fi is the data bandwidth ā 5GHz offers connection speeds up to about one gigabit, whereas 2.4GHz connections top out about 300 megabits. 2.4GHz Wi-Fi also works better through walls and over long distances than 5GHz.
Thanks for this, but I donāt think itās a speed issue. I leave the remote for a while to connect, but on 2.4 it connects immediately, whereas on 5 it wonāt at all. That seems like itād be the opposite of what Iād expect if it were a speed issue. Also, everything is happening within a few metres of the router & laptop.
Tried yet again on 5 Ghz only, but also with a restart of the router, and it works. I think most likely something up with the router. Will keep an eye on it.
Thatās really interesting, can you please give me the router model you have?
Itās this one - https://help.cosmote.gr/system/templates/selfservice/gnosis/files3/Speedport_Plus_User_Manual_eng.pdf
Supplied by one of the main telecoms coās in Greece. It sometimes doesnāt like Plex too, if thatās of any interest /help.
If any other thoughts come to mind that can help me with this please pass them on. Spent last night listening via Origin & had to continually switch the router from 2.4 only to 5 only, back again, so that Remote would connect for a little while, but each time stopped after a few mins. Each reset of the band would give me some time, but it would lose it again. If there are any settings I could feed this router to tell it relax and let me use the Remote properly that would be great. Otherwise do I perhaps need to buy my own router?
PS also, sometimes, Remote would seem to be able to see the computer, but Iād get a āRequest Errorā message when trying to connect it. See uploaded pic.
Iāve gone a whole day without remote dropping out after turning off WMM on the router. Thought you might like to know.
Fingers crossedā¦
Do you remember the mode WMM was set before you disabled it?
I do not think itās router, itās more likely the modem in your device. I had to buy the USB dongle with 5G modem to make my bussines laptop connect to WiFi after changing router.