New TIDAL Steaming Issues with 3.5.50

Legacy versions Streaming Old Versions
1

Computer: MacBook Pro (Retina, 15-inch, Mid 2015)
maOS High Sierra version 10.13.6
Audirvana 3.5.50 (3580)

After the latest update, I am experiencing seemingly random failures to stream files which have been performing correctly before the update. Some TIDAL files play normally but others attempt to load but eventually return an error code about being unable to play file. There is no pattern with some existing playlist and files working and other failing. New files or playlist don’t seem to work at all.

I have signed out and back in with TIDAL in Audirvana with no improvement.

Can you help with solving this issue so that I can once again access TIDAL as was possible before 3.5.50?

Thanks,

Jim H.

Here is my configuration file:

Audirvana Mac Version 3.5.50 (3580)
macOS 10.13.6 with 16384MB RAM

Registered to James Hanesworth

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 16 folders
Manual: (OFFLINE) /Music
AUTO: /Users/jimhanesworth/Documents/_Unfiled/SkullCandy Demo Tracks/SkullCandy Demo Tracks-Original Formats
AUTO: /Users/jimhanesworth/Music/2L
AUTO: /Users/jimhanesworth/Music/Aarick Behr
AUTO: /Users/jimhanesworth/Music/Acoustic Sounds Super HiRez
AUTO: /Users/jimhanesworth/Music/Cat Stevens-DSD Double Rate Files/Tea For The Tillerman - DSD
AUTO: /Users/jimhanesworth/Music/Chesky HR
AUTO: /Users/jimhanesworth/Music/HDtracks
AUTO: /Users/jimhanesworth/Music/Linn Records
AUTO: /Users/jimhanesworth/Music/Music Glue
AUTO: /Users/jimhanesworth/Music/Oppo
AUTO: /Users/jimhanesworth/Music/Passacaglia 301 c-moll BWV 582
AUTO: /Users/jimhanesworth/Music/ProStudioMasters
AUTO: /Users/jimhanesworth/Music/Society of Sound
AUTO: /Users/jimhanesworth/Music/Sound Liaison
AUTO: /Users/jimhanesworth/Music/iTunes/iTunes Music
iTunes/Music library synchronization: not synchronized
Library database path: /Users/jimhanesworth/Library/Application Support/Audirvana/AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

CoreAudio audio path, buffer I/O frame size: 512

Max. memory for audio buffers: 4000MB

Local Audio Engine:
Exclusive access: Enabled
Integer mode: Enabled

Preferred device:
OPPO UDP-205 USB AUDIO 2.0 DAC
Model UID:OPPO UDP-205 USB AUDIO 2.0 DAC:22D9:0461
UID:AppleUSBAudioEngine:OPPO:OPPO UDP-205 USB AUDIO 2.0 DAC:14200000:1

Currently playing in Integer Mode:
Device: 2ch Non-mixable linear PCM Interleaved 32bits little endian Signed Integer, 8 bytes per frame 192kHz

Active Sample Rate: 192kHz
Hog Mode is on

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: ON

Selected device:
Local audio device
ID 0x5b OPPO UDP-205 USB AUDIO 2.0 DAC Manufacturer:OPPO
Model UID:OPPO UDP-205 USB AUDIO 2.0 DAC:22D9:0461 UID:AppleUSBAudioEngine:OPPO:OPPO UDP-205 USB AUDIO 2.0 DAC:14200000:1

10 available sample rates up to 768000Hz
44100
48000
88200
96000
176400
192000
352800
384000
705600
768000
Audio buffer frame size : 14 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
MQA Decoder device
DSD capability: DSD via PCM 1.1
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x5c 2 channels starting at 1
30 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 768kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 705.6kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 384kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 352.8kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 192kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 176.4kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 768kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 705.6kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 768kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 705.6kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 384kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 352.8kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz

40 physical formats
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 768kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 705.6kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 768kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 705.6kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 384kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 352.8kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 768kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 705.6kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 768kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 705.6kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 384kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 352.8kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz

Local devices found : 6
Device #0: ID 0x44 Built-in Output Manufacturer: Apple Inc. Model UID: AppleHDA:128 UID: AppleHDAEngineOutput:1B,0,1,1:0
Device #1: ID 0x4e DisplayPort Manufacturer: Apple Inc. Model UID: AppleHDA:128 UID: AppleHDAEngineOutputDP:0,1,0,1,2:0:{AC10-A0BF-3138304C}
Device #2: ID 0x28 USB audio CODEC Manufacturer: Burr-Brown from TI Model UID: USB audio CODEC:08BB:2912 UID: AppleUSBAudioEngine:Burr-Brown from TI:USB audio CODEC:200000:1
Device #3: ID 0x5b OPPO UDP-205 USB AUDIO 2.0 DAC Manufacturer: OPPO Model UID: OPPO UDP-205 USB AUDIO 2.0 DAC:22D9:0461 UID: AppleUSBAudioEngine:OPPO:OPPO UDP-205 USB AUDIO 2.0 DAC:14200000:1
Device #4: ID 0x32 Soundflower (2ch) Manufacturer: ma++ ingalls for Cycling '74 Model UID: com_cycling74_driver_SoundflowerDevice:Soundflower UID: SoundflowerEngine:0
Device #5: ID 0x56 John’s JBL Flip Manufacturer: 57 Model UID: 57 23 UID: fc-a8-9a-db-e5-21:output

UPnP devices found : 3
Device #0: ID 0x0 O UDP-205-2 UID: uuid:b2dfac48-1dd1-11b2-aa7f-a14b2616f07b Location: http://10.0.1.60:49152/dmr_oppo.xml
Device #1: ID 0x0 [TV] Kitchen UID: uuid:08583b02-008c-1000-8d84-c4576e9561cd Location: http://10.0.1.15:7676/smp_14_
Device #2: ID 0x0 OPPO UDP-205 UID: uuid:77eeffbc-1dd2-11b2-b651-df81ad677c6b Location: http://10.0.1.64:49152/dmr_oppo.xml

2

A lot of us in the same boat: thread here: Unable to open an audio file for playback

3

@Antoine phone is ringing. Don’t play unaware. Thanks

1 Like
4

I …did you fin a solution…I have the same problem

5

My problem remains although it seems to stream some TIDAL track but not others. There seems to be no consistant pattern and I see changes in what will and won’t load every time I run Audirvana.

Hopefully someone in technical support will come to our rescue via a workaround or a new version update.

If I find come solution myself, I’ll put it up here.

6

Today, Saturday, Nov. 20th, 2021 everything is working normally with TIDAL.

Same Audirvana Mac Version 3.5.50 (3580) but somehow now all selections are streaming without any issues.

Does anyone in support know what happened? Is this a widespread problem?

Just wanted to update my post to indicate current status but regret I cannot offer any useful advice for anyone else.

TIDAL streaming was broken and now it’s fine — I didn’t do anything different so nothing further to report.

Good luck to others who have had similar issues!

7

@Antoine is there anything you fixed ?

8

@Antoine hasn’t fixed, I still can’t play albums on Tidal. I was able to for one day and then kaput.

9

Anything new on that side? I am still having issues…

10

Well, here it is January 31, 2021 and my TIDAL issues are back!

Some files play as expected while others hang up after displaying “Playing first file…”, etc. As before, restarting, etc. doesn’t help.

My concern is that support for Audirvana 3.5.xxx may have actually been discontinued even though that is not the official policy. If support issues go unanswered and unaddressed, that’s the actual status regardless of stated policy.

Very conflicted as to whether to move to Studio. If agreeing to a subscription model, there are other options which are also good choices. Once I am paying monthly for service, ROON is a very obvious alternative choice.

With ROON it is possible to combine digital convolving corrections while maintaining MQA functionality — something I would like to experiment with. I don’t think this is possible with any other audio app at this time.

Has anyone else given up on Audirvana 3.5.xxx and moved to another audio program? What has your experience been?

11

We do not make any new feature on this version and the issue you and others, have is really difficult for us to narrow the root cause of it since we can’t reproduce this issue on our side.

If you let Audirvāna do the unfolding of MQA, you can do this with Audirvāna.

12

Strangely enough, Roon can go one step further.

Roon does the decoding. DSP can be applied. And then Roon puts the LSB back so that the DAC gets an MQA signal again.

This allows the DAC to activate the LED and upsample according to the correct MQA filter settings. Personally, I think it’s strange that you can add DSP and still guarantee the authenticity of the analog recording afterwards.

Anyway, I can imagine that it is nice to not only perform the decode but also the upsampling. Or not only the first unfold but also the second and third………….

13

Let us help you narrow it down then!

Judging by the other thread, this issue is widespread. Audirvana v3 is completely useless to many of us at the moment.

1 Like
14

I am still having the same issue with 3.5.50 on MacBook Pro, but ok with PC Windows 10. I wonder why Audiavana hasn’t issue a patch to fix it.

15

J’ai le même souci sur mon PC Windows 10 !

16

Here is an idea which might help all users experiencing streaming operation failure from version 3.5.50 (3580) [this is Mac version but other 3.5.x OS versions are likely similar] find an solution to which Audirvana support says they cannot reproduce.

Almost all users of 3.xx.xx versions have likely been updating for many years through a series of individual, incremental steps. So the actual version of 3.5.50 in the field may indeed differ in subtle but critical ways. Likely support is employing a new, clean version which has NOT undergone serial, incremental modifications over time.

According to Audivana support, it is still possible to download a clean version of 3.5.50 if users need to start over.

Mac — https://audirvana.com/legacy-mac
Windows — https://audirvana.com/legacy-windows

Is it possible that removing ALL files from an in-the-field version of an existing legacy installation and then starting over with a clean version (free of any unintentional sequential update errors) would solve this problem? That is, users would be, in effect, duplicating the experience of official support where the download problems “cannot be reproduced?”

If so, can support supply a total uninstall procedure which will remove any corrupted files and clean the machine for a new, fresh installation? Some programs are supplied with a dedicated uninstall utility which keeps a complete list of all files (system and application specific) which need to be removed. Failing such an automated solution, second best solution would be an inclusive list of files (and their locations) which need to be manually deleted.

I am tempted to try this myself but have been reluctant to wing it on my own as even though it’s straightforward to remove the executing program file, I have no idea of what other supporting files could cause issues with a fresh installation.

Can someone in support please respond to this suggestion?

17

On MacOs the installation is easy, you simply have to trash the app you have in Application folder but you will still have the AudirvanaPlusDatabaseV2.sqlite file which is where a lot of settings and basically how Audirvāna can display your tracks, store local favorites and playlists.

To go to it with the Finder:

  1. Open its Go menu
  2. Pressing the option (or alt) key, and maintain it pressed. This reveals the Library command in this Go menu.
  3. Click on this Library command
  4. In the Finder window that opens, navigate into Application Support, then Audirvana
  5. You’ll find there the file AudirvanaPlusDatabaseV2.sqlite

Special Warning : When you delete the file AudirvanaPlusDatabaseV2.sqlite, you will lose all the Playlists you created in Audirvana. However, you can back-up all those Playlists by exporting them before deleting the database file.

On Windows the removal of the app is also easy, you need to right click on the app name in the start menu and click on “Uninstall” BUT there is a major thing with the Windows version, the AudirvanaPlusDatabaseV2.sqlite will be removed at the same time while you do this process.

To access it, you need to find it in one of two different locations :
C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana\Audirvana
C:\Users[your login]\AppData\Local\Audirvana\Audirvana

to show AppData folder:

18

Antoine,

Many thanks for the excellent instructions to remove Audirvana 3.5.50 completely and start over with a fresh installation…

To my great surprise, when I launched my copy of Audirvana 3.5.50 Mac this evening, TIDAL access was 100% perfect! No issues with any files!

I can appreciate how Support cannot duplicate the problem with TIDAL that I and others have been having. Apparently, I can’t duplicate them either!

Keep in mind that I have done absolutely nothing between the last time things were very spotty and today when all was perfect!

It’s really a mystery but thanks again for the guidance on removing/replacing the app.

Mystified once again,

JWH

19

2 posts were merged into an existing topic: Unable to CONNECT to TIDAL from AUDIRVANA

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