"Too many installations" error

JasonK · March 14, 2020, 2:57am

Hi, I formatted my hard drive and sold one of my Macs, forgetting that I should have released a license first.

Now I am one license short.

Can you help?

Antoine · March 16, 2020, 8:27am

Hello @JasonK, I have removed all your computers from the license database.

JasonK · March 17, 2020, 2:29am

Thanks so much for the quick help!

mansu · March 23, 2020, 11:49am

Same problem for me, please remove my computers in your database.

Antoine · March 23, 2020, 11:50am

Hello @mansu,

Thank you for your interest in Audirvana

I have removed all your computers from the license database.
You can now activate up to two Mac computers you want with your license key.

To install Audirvana on your second Mac, you can proceed as for the first one:

install trial version
unlock it by loading your same license key

anhy10 · March 23, 2020, 5:00pm

I have just converted my license to Cross Platform. I received an email with the download link and key. However, it said I have already registered. I could not download the software. Also, please remove my computers from the license database, so I can activate the software again to my windows and mac computers as soon as possible. Thanks

anhy10 · March 23, 2020, 11:13pm

It was finally able to install the windows versions. How do I download and keep a copy off line like in MacOS so I don’t have to download it again?

adamcrabb · March 24, 2020, 3:21am

Hi Damien,

I am having the same issue. I just upgraded my license to cross-platform, but I cannot install it on Windows. I believe I neglected to properly deactivate and uninstall Audirvana from an old MacBook I no longer have. Would it be possible to reset the the devices associated with my license?

Thank you very much

Antoine · March 24, 2020, 9:21am

Hello @adamcrabb, i removed an older activation from our database, you can now install Audirvana for Windows 10.

adamcrabb · March 24, 2020, 5:41pm

Thank you very much for the quick response, Damien! I love your product. Best of luck during these difficult times.

Nicco · March 25, 2020, 8:16am

Hi, I am trying to instal on my mac air having removed from my macbook but get the ‘too many installations’ error. could you please reset?

Nicholas

Antoine · March 25, 2020, 8:23am

Hello @Nicco, i removed your computer in our database

Nicco · March 25, 2020, 8:43am

thank you! Love Audirvana, the support and the regular upgrades. It’s great value for money.

Merci

vorticista · March 27, 2020, 8:25am

@Antoine
I have just converted my license to Cross Platform. But it was said that I have already installed and couldn’t activate the software. Could you remove all the installations of mine so that I can use new version. Thank you.

Antoine · March 27, 2020, 9:57am

Hello @vorticista, it’s done for you too

vorticista · March 27, 2020, 10:09am

Thank you so much! Damien.

ash · March 27, 2020, 9:14pm

Hi. Same problem here. How can I send you my license to remove old installations?
Thanks.

juanmcueva89 · March 29, 2020, 7:36pm

hi @Antoine I just erase my previous Mac and forgot to remove audirvana, can you help me please cause I can’t activate it in my new Mac

best regards

Frakark · March 30, 2020, 2:29am

For Damien3: I’ve done it too! I wiped the hard drive on my previous iMac last week before giving it to my son, and I guess the credentials didn’t copy over to my new iMac properly. (Or maybe that’s not even possible.) Anyway, could you remove the old entries in your database and I’ll re-input the code again? Thanks in advance!

Antoine · March 30, 2020, 8:31am

hello @Frakark, @juanmcueva89 and @ash,

I removed your computers in our database. You can now use your license in your computer.