UI Issues with Qobuz

I’ve been using Studio since it was released a few months ago and I still have all kinds of issues with the UI when using Qobuz, and Qobuz is all I ever use. It is all about how it displays, the inner workings of the music seem to be OK. Mostly, when using the back arrow, the AV window enlarges itself past the end of the physical screen but leaves no scroll bar. The playing track controls disappear off the end, the window extends below the Application icons. What I have to do is force a repaint of the screen by going full screen and then back. Also, when going back the category selected is no longer expanded, or sometime in a sub window that is too small. Another issue is that sometimes the album icons all shrink.

It just seems that all of the issues relate to sizing and keeping track of where you were. Once I’ve selected something to play it just plays.

I am running Catalina on a 2016 MBP. I use DLNA to stream to a Raspberry Pi running Volumio (which I otherwise don’t use) into a USB DAC. If it needs to be upgraded to the latest Monterrey or Big Sur or whatever, I’m willing to upgrade. I haven’t done that as there is always something that breaks on every update, but this computer is mostly just used for music.

Another issue I’ve had with all versions is that if I shut down the Raspberry Pi before stopping AV from playing, AV will only play the first track and stop at 1 second left to play the next time I use it. I’ve always thought that it gets stuck waiting for the prior usage’s end of track. It also freezes sometimes when I do that and I need to force quit.

I’d been happy enough with the old version but all the sizing issues in Studio just drive me crazy and make it difficult to use.

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What happens if you double click on the top part of the AS application window? That should make the app full screen, and resize it to fit your desktop.

I have the same issues with the back button in Qobuz consistently, most notably after using the “See All” button.

Yea, that’s what I do, go full screen and then shrink it again.

What irks me about it is that when Studio was originally released the back button would take you all the way back rather than just one step. One of the releases “fixed” that but it is now even worse.

And yes, the “See All” button seems to be the problem.

Is this problem just with Qobuz or does it exist throughout? Is it only on Mac or also Windows?

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I also get the same bad behavior with the artist navigation with my local library.

Here’s something else - my local artists that don’t show a link to their biography doesn’t have the problem. I suspect it may have something to do with so many sections in the Artist view ie: Top Tracks, Local Albums, Albums from Qobuz, Playlists with the Artist, and Album Artist Appears on, from Qobuz.

Those sections are not present if there is no Artist Bio.

No Artist Bio info, only one section showing the local album with no “See All” and no back button problems

Artist With Bio info - multiple sections with the “See All” and with the noted navigation errors.

If you go in the Streaming section in Audirvāna Studio settings, Do you have the option to get the editorial information from Qobuz?

Hello @zacster,

Can you send some screenshot of your issue?

There is an “Editorial Infos by Qobuz” slider but it can not be turned off, it is permanently On. Sliders on other Preference screens work, but this one does not.

Can you disconnect and reconnect your Qobuz account and check if you still get the same issue on Eric Clapton’s page?

Disconnected - the screens and back button function correctly
Reconnect - the problem returns

(many more screenshots of this persistent problem Problems with Artist view screen navigation)

Here are a few that I just created:

First is sys optimizer error. I stopped getting this but it started again.

This one shows the category I opened but nothing shows except the back button. Also, the currently playing bar is below my application icons bar and inaccessible. This is consistently a problem.

Here’s another. This time I’m in full screen and the top of the page is cut off and there are no scroll bars.

There is another problem I sometimes get that I can’t replicate at the moment. It usually happens if I’ve been in a session for a while where it will show the text for the icons but the icons themselves are shrunk to be invisible. I’ll send it if I ever see it again. Here’s my machine specs.

For SysOpt, you can try deleting your prefs of it:

Apple hide the Home Folder in User Library at some time depending on OS System…
When you have clicked your Home Folder, and cannot see the Library Folder in there,
just do a ‘‘cmd J’’ to show the folder settings preferences and see at the bottom…
click Show Library Folder and then you’ll have access to the rest forever.

Close Audirvana.

Go to the Main Library Folder… PrivilegedHelperTools folder…
Trash All the files in that folder from A+ (that folder install SysOptimizer).

Go to the Main Library Folder… LaunchDaemons Folder…
Trash All the files in that folder from A+ (SystemOptimizer and prefs files).

Restart MAC. Restart Audirvana, Try a song, it will ask to reinstall SysOpt and see if it works now.

For your playing bar not seen, you know you can see and hide the dock… that way, you gain an inch more of your screen always, you just have to put the mouse down the screen to make the dock coming…

I’ll give the sys optimizer a try. But yes, I know I can hide the icons but it won’t solve the problem as the play bar is below the screen cutoff. Look at my screen shot, the album icon is only half on the screen and it doesn’t scroll. I’m willing to bet that removing the icons will only make it worse as whatever the bug is it will think it has more room to display and place the play bar even lower! The top of the dock is supposed to define the usable screen area. For example, I can’t expand my Firefox window below the top.

In the meantime though, the music keeps playing and sounds great. It is just the UI that’s a problem.

If you click option key with the green button it doesn’t adjust perfectly ?

You mean the full screen button? I do and it will display properly that one time but it reverts back at some point.

This is the other thing it does. It shrunk all the icons to a point! It will go back and forth that way until I select something else.

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When it is perfect, move the right bottom corner of studio inside your screen to make the overall window smaller, then close Audirvana. Restart Mac, open audirvana, still small? Hold option key than green button and see

Does cmd + or - makes the cover grow or shrink back?

I don’t use Qobuz…

With the screen working correctly AV will not size below the dock as I just tried it. It is only on painting that is does that. A good point though that I never tried using it with less than maximized sized screen, as opposed to full screen. I wonder if it will still expand below the screen window size. I’ll have to try later.