Hello @jespitzer and @marcs ,
Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>General>Debug Info for Studio
Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>My account for 3.5
Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message
Hello, I am seeing this issue since yesterday, albums I was able to play previously, I can no more. Please find the debug info:
Audirvana Mac Version 3.5.50 (3580)
macOS 10.15.7 with 16384MB RAM
Registered to
SIGNAL PROCESSING:
Polarity Inversion:
Globally: OFF
Per track: ON
Effects plugins NOT ACTIVE
UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66
AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF
LIBRARY SETTINGS:
Sync list: 0 folders
iTunes/Music library synchronization: not synchronized
Library database path: /Users/aprasanna/Library/Application Support/Audirvana/AudirvanaPlusDatabaseV2.sqlite
ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI
=================== AUDIO DEVICE ========================
CoreAudio audio path, buffer I/O frame size: 512
Max. memory for audio buffers: 13312MB
Local Audio Engine:
Exclusive access: Enabled
Integer mode: Enabled
Preferred device:
Schiit USB Audio Gen 2
Model UID:Schiit USB Audio Gen 2:0D8C:0004
UID:AppleUSBAudioEngine:Schiit Audio:Schiit USB Audio Gen 2:14210000:1
Active Sample Rate: 48kHz
Hog Mode is off
Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF
Selected device:
Local audio device
ID 0x2b Schiit USB Audio Gen 2 Manufacturer:Schiit Audio
Model UID:Schiit USB Audio Gen 2:0D8C:0004 UID:AppleUSBAudioEngine:Schiit Audio:Schiit USB Audio Gen 2:14210000:1
6 available sample rates up to 192000Hz
44100
48000
88200
96000
176400
192000
Audio buffer frame size : 15 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes
1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
Stream ID 0x2c 2 channels starting at 1
24 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 192kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 176.4kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz
36 physical formats
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 192kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 176.4kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz
Local devices found : 3
Device #0: ID 0x5a DELL U3417W Manufacturer: Apple Inc. Model UID: AppleGFXHDA:0 UID: AppleGFXHDAEngineOutputDP:30001:0:{AC10-A0DF-3036334C}
Device #1: ID 0x2b Schiit USB Audio Gen 2 Manufacturer: Schiit Audio Model UID: Schiit USB Audio Gen 2:0D8C:0004 UID: AppleUSBAudioEngine:Schiit Audio:Schiit USB Audio Gen 2:14210000:1
Device #2: ID 0x4e MacBook Pro Speakers Manufacturer: Apple Inc. Model UID: Speaker UID: BuiltInSpeakerDevice
UPnP devices found : 0
Are they by any chance the same albums from Tidal that you can’t play? Or can you try and see if you are having the same problems since the 3.5.50 update?
Are you asking me or K? I can play the albums from the Tidal app just fine.
Apparently KT88 can now play them again. The problem was solved by………
After the update, he suddenly couldn’t play certain albums anymore. Coincidentally, could also be something on Tidal’s side.
Yes I do, please see the debug info for MAC:
Audirvana Mac Version 3.5.50 (3580)
macOS 10.15.7 with 16384MB RAM
Registered to
SIGNAL PROCESSING:
Polarity Inversion:
Globally: OFF
Per track: ON
Effects plugins NOT ACTIVE
UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66
AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF
LIBRARY SETTINGS:
Sync list: 0 folders
iTunes/Music library synchronization: not synchronized
Library database path: /Users/aprasanna/Library/Application Support/Audirvana/AudirvanaPlusDatabaseV2.sqlite
ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI
=================== AUDIO DEVICE ========================
CoreAudio audio path, buffer I/O frame size: 512
Max. memory for audio buffers: 13312MB
Local Audio Engine:
Exclusive access: Enabled
Integer mode: Enabled
Preferred device:
MacBook Pro Speakers
Model UID:Speaker
UID:BuiltInSpeakerDevice
Active Sample Rate: 44.1kHz
Hog Mode is off
Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF
Selected device:
Local audio device
ID 0x4e MacBook Pro Speakers Manufacturer:Apple Inc.
Model UID:Speaker UID:BuiltInSpeakerDevice
4 available sample rates up to 96000Hz
44100
48000
88200
96000
Audio buffer frame size : 14 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: Yes
Virtual: Yes
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes
1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
Stream ID 0x4f 2 channels starting at 1
4 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
4 physical formats
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
Local devices found : 2
Device #0: ID 0x5a DELL U3417W Manufacturer: Apple Inc. Model UID: AppleGFXHDA:0 UID: AppleGFXHDAEngineOutputDP:30001:0:{AC10-A0DF-3036334C}
Device #1: ID 0x4e MacBook Pro Speakers Manufacturer: Apple Inc. Model UID: Speaker UID: BuiltInSpeakerDevice
UPnP devices found : 0
Have you tried to resintall 3.5 using this link?
Unfortunately multiple reinstalls of 3.5.50 and Tidal/computer restarts/router reboots have not resolved problems of Tidal playback within Audirvana for me.
The same behaviour exhibits with both a mac mini (mid 2010 high sierra) and a macbook air m1 (2021 big sur) connected via ethernet and wifi respectively : a handful of tracks/albums (MQA/Flac/AAC) will play but most hang loading or are “unable to open…. for playback’
There are no playback issues with the Tidal App itself nor Tidal within BluOS.
There are no issues with iTunes/Apple Music playback within Audirvana
Router/Apps/OSX are up to date. I have checked Firewall settings. De bug info has been forwarded to support.
It is possible the behaviour is isolated or local. I’ve no way of knowing. I do know I’ve now exhausted my limited trouble shooting repertoire and so I’d welcome guidance from the community.
When you open the OSX console next to Audirvana. (Audirvana as filter setting). Do you see a specific error in Console when starting a Tidal track?
Thank you for responding so quickly with the suggestion.
Never having used Console before I’ve needed to quickly familiarise myself with it’s workings and how to navigate the info. The bulk of messages related to Audirvana suggest an HTPP load failure ( error code 303 ) for tracks that won’t play.
This is really way out of my league.
But a quick google search suggests that the file cannot be found after a request has been redirected.
What does the HTTP status code 303 mean?
The HTTP status code
303, “303 redirect” for short, indicates that the server is redirecting the request URL to a different URL. It can for instance be used to prevent users from accidentally re-submitting forms when using the “back” button in their browser, as the 303 redirect indicates that a follow-up request to the temporary URL should be made using theGETHTTP method.
It’s totally out of my league too. But Console is potentially a helpful resource that hadn’t occurred to me. So many thanks for responding.
Since you have tried to use the Console, can you use the search at the top right of it and send us all of the thing related to Audirvana after you tried to play your Tidal track?
You can send it at support@audirvana.com.
Yes I re-installed and still have the same issue. I have emailed you the console output.
Hi,
I started having the same problem after upgrading to 3.5.50. About half of the albums or tracks I tried to play won’t load, with the “Unable to open an audio file for playback” message.
I just made the following observation: If I go in the Audirvana settings for Tidal and set “Limit streaming quality to” “High” instead of “Lossless” or “Master”, then those tracks that wouldn’t load previously are now playing fine. If I set it back to “Lossless” they won’t play anymore, so it’s not a fix per se, but hopefully will help narrow down on the source of the issue.
Cheers!
hey lull - thank f for your observations and suggesting this "work around’!
The settings adjustment has meant Tidal playback is now possible on both computers.
And (so far) without the ‘glitching and skipping’ which had been an issue for some of us over the past six months or so.
cheers!
Unfortunately this means Audirvana is limited to streaming what Tidal calls the High - Best compromise between data usage and sound quality (320kbps AAC). My Tidal subscription is for Lossless & Master stream quality.
I’m new to this forum; I wonder if I should make a formal support request for this. One of my colleagues at work has the exact same issue.
I’m also new to the forum and encouraged that an albeit temporary fix was found so quickly within the community. Thank you.
It’s a compromise but I’m hopeful that your discovery will hasten the process to a permanent solution being found by Audirvana.
Support are aware of the playback issue but I imagine additional requests would at least help build a picture of its extent. I’m curious as to why some users are affected but not others.
Do you have any idea whether the files that cannot be played are MQA files or not? And whether they are 16/44.1 MQA. If you open them in the Tidal app you can probably see what the format is.
Does playback work if the DAC is set up as an MQA decoder? Then Audirvana will not (try to) perform the decoding step.