Unable to open an audio file for playback

[mikesiegel99]

Henrys,
I am having the exact same error. “Unable ot open an audio file for playback”
How did you fix this please ? I am so frustrated
thank you for any help
Mike siegel99
mike2403@mail.com

[Antoine]

Hello @mikesiegel99,

Can you send me a copy of the “Debug Info”? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

[Vitality]

Hi,

I seem to be having the same problem. I cannot get Tidal tracks to open in Audirvana. I can play Qobuz tracks with no problem in Audirvana and I can open Tidal tracks in the
Tidal app but not Audirvana. What do you advise?

[Antoine]

Hello @Vitality,

Have you tried to reconnect your streaming account in Audirvana?

[jcwilliamson71]

Same problem here, new everything on a mac, new license, Tidal music shows up, but I see “Unable to open an audio file for playback” FAIL

[Antoine]

Hello @jcwilliamson71,

Can you send me a copy of the “Debug Info”? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

[jcwilliamson71]

Yes, that is the exact message I saw yesterday. Today I removed Audirvana from Mac, then downloaded again. It has been “loading” for a while, about 30 minutes. There is not an indicator to tell me if it is stuck, or busy working. I am able to play the music in the library from this Mac, over the network, and hope to do so with Audirvana after it finishes “loading”. PS: no album art is showing up, just the word “loading”.

[jcwilliamson71]

If the new install reports “loading” for 45 minutes for a 50 album digital library, does that mean the app is hung up?

[bitracer]

Do you have large cover art images fior some albums?

[jcwilliamson71]

No, in fact, most of the albums do not have art, sad to say.

[Antoine]

What is the NAS you are using?

[bitracer]

Check the accented characters in the file names and metadata. That could cause the import to hang.

Also make sure you RW rights on the share where music is stored.

[Henry53]

I have the same problem what can i do, I also get Error logging onto HRA-streaming

[jespitzer]

Hello, I too am having issues with Tidal. My 3 month Tidal trial ended yesterday, but over the last few weeks, some songs/albums have had issues. Today, after signing out of Tidal, then signing back in since my subscription started, the problem still continues. For example, I needed to flip through 9 Crowded House albums before I could get a single song to play. Then, after the first song, it jumps half way down the list and randomly chooses another song. 75% of songs I tried to play today have displayed “Unable to open an audio file for playback”. Then it hangs, and I search for other songs to play. No rhyme or reason to this function.

[marcs]

Same problem as jespitzer but long time subscriber to Tidal and currently up to date. Plus, sometimes I can get an album to start, but then quits 2-3 tracks in.

No such problems with Quobuz or with local library. Running A 3.5.26 on a mac mini. Pal of mine here running Studio on his system having same problem.

[Antoine]

Hello @jespitzer and @marcs ,

Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>General>Debug Info for Studio

Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>My account for 3.5

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

[apra]

Hello, I am seeing this issue since yesterday, albums I was able to play previously, I can no more. Please find the debug info:

Audirvana Mac Version 3.5.50 (3580)
macOS 10.15.7 with 16384MB RAM

Registered to

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 0 folders
iTunes/Music library synchronization: not synchronized
Library database path: /Users/aprasanna/Library/Application Support/Audirvana/AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

CoreAudio audio path, buffer I/O frame size: 512

Max. memory for audio buffers: 13312MB

Local Audio Engine:
Exclusive access: Enabled
Integer mode: Enabled

Preferred device:
Schiit USB Audio Gen 2
Model UID:Schiit USB Audio Gen 2:0D8C:0004
UID:AppleUSBAudioEngine:Schiit Audio:Schiit USB Audio Gen 2:14210000:1

Active Sample Rate: 48kHz
Hog Mode is off

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
ID 0x2b Schiit USB Audio Gen 2 Manufacturer:Schiit Audio
Model UID:Schiit USB Audio Gen 2:0D8C:0004 UID:AppleUSBAudioEngine:Schiit Audio:Schiit USB Audio Gen 2:14210000:1

6 available sample rates up to 192000Hz
44100
48000
88200
96000
176400
192000
Audio buffer frame size : 15 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x2c 2 channels starting at 1
24 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 192kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 176.4kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz

36 physical formats
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 192kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 176.4kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz

Local devices found : 3
Device #0: ID 0x5a DELL U3417W Manufacturer: Apple Inc. Model UID: AppleGFXHDA:0 UID: AppleGFXHDAEngineOutputDP:30001:0:{AC10-A0DF-3036334C}
Device #1: ID 0x2b Schiit USB Audio Gen 2 Manufacturer: Schiit Audio Model UID: Schiit USB Audio Gen 2:0D8C:0004 UID: AppleUSBAudioEngine:Schiit Audio:Schiit USB Audio Gen 2:14210000:1
Device #2: ID 0x4e MacBook Pro Speakers Manufacturer: Apple Inc. Model UID: Speaker UID: BuiltInSpeakerDevice

UPnP devices found : 0

[Jacob]

Can't Play Classical Music?

Hello Everyone, I don’t understand this. Perhaps after the latest update, when I play jazz or rock, I am able to stream and play from Audirvana. However, when I try to play the Western classical composer, Borodin, I am unable to stream and play a selection. The other examples of classical music I tried also do not work. Is this difficulty only for Western classical music, what is the cause, and how can I fix it? Thanks a lot. Best wishes, David

Are they by any chance the same albums from Tidal that you can’t play? Or can you try and see if you are having the same problems since the 3.5.50 update?

[apra]

Are you asking me or K? I can play the albums from the Tidal app just fine.

[Jacob]

Apparently KT88 can now play them again. The problem was solved by………

After the update, he suddenly couldn’t play certain albums anymore. Coincidentally, could also be something on Tidal’s side.